Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 11, 2025 — Rated 10 out of 10 by J.B.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Very fast and was very friendly

Report a concern   December 11, 2025 — Rated 10 out of 10 by P.D. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Quick and friendly service

Report a concern   December 11, 2025 — Rated 10 out of 10 by Thomas Connolly Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly helpful service, didn't charge me an arm and a leg, which matters a lot!

Report a concern   December 11, 2025 — Rated 10 out of 10 by G.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great people, great service

Report a concern   December 11, 2025 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quickly in and out. Clean restrooms and waiting room

Report a concern   December 11, 2025 — Rated 10 out of 10 by P.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly people and fast service

Report a concern   December 11, 2025 — Rated 10 out of 10 by Debra Mills Don Franklin Somerset KIA Service
What do you like about our products and services?

Always answer questions I have. They make sure I understand about what services have been done and what I need to get done. Never had to wait extended amount of time for service.

Report a concern   December 11, 2025 — Rated 10 out of 10 by Taylor Stalion Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was very helpful

Report a concern   December 11, 2025 — Rated 10 out of 10 by M.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I have always had great service with kind and courteous people from the Lincoln dealership.

Report a concern   December 11, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service, from the time you pull your car in to when you leave.

Report a concern   December 11, 2025 — Rated 9 out of 10 by Rae Coleman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I trust that the work will be done correctly and I have no complaints after utilizing the service department for over 9 years.

Report a concern   December 11, 2025 — Rated 10 out of 10 by Stephen Mattingly Don Franklin Campbellsville Service Department
What do you like about our products and services?

Professional and efficient service. Friendly staff.

Report a concern   December 11, 2025 — Rated 9 out of 10 by K.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was friendly and the service was fast

Report a concern   December 11, 2025 — Rated 10 out of 10 by Kelley Shouse Don Franklin Somerset KIA Service
What do you like about our products and services?

Every employee goes out of there way to be kind, helpful and respectful. The service department is beyond friendly and helpful. It never takes too long to get in and out. We have bought 8 vehicles from you guys. We are always satisfied and happy with our experience. Thank you all for your hard work, dedication, respect, honesty, and willingness to work with your customers!

Report a concern   December 11, 2025 — Rated 10 out of 10 by C.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great job Benny Duck in service!

Report a concern   December 11, 2025 — Rated 10 out of 10 by W.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Very personable service writers and support staff. Took less time to fix the issue with my F-250, than originally quoted. Thanks

Report a concern   December 11, 2025 — Rated 10 out of 10 by Leah Williams Don Franklin Ford - Service
What do you like about our products and services?

Nice clean, atmosphere, friendly staff, quick service

Report a concern   December 11, 2025 — Rated 10 out of 10 by Doug Keltner Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good work and guaranteed all GM products

Report a concern   December 11, 2025 — Rated 10 out of 10 by G.M. Don Franklin Burkesville Service Department
What do you like about our products and services?

Very professional and helpful.

Report a concern   December 11, 2025 — Rated 10 out of 10 by J.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Staff was amazing!

Report a concern   December 11, 2025 — Rated 10 out of 10 by Reed Striegel Don Franklin Russell Springs Service
What do you like about our products and services?

Fast and efficient.

Report a concern   December 11, 2025 — Rated 10 out of 10 by J.F. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The vehicles were very nice. And alec was very nice and very informative. Absolutely loved my time there

Report a concern   December 11, 2025 — Rated 10 out of 10 by Laura Brandenburg Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courtesy
Respect
Explanations

Report a concern   December 11, 2025 — Rated 10 out of 10 by R.N. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and friendly people ! Thank you !

Report a concern   December 11, 2025 — Rated 10 out of 10 by Tiny Mills Don Franklin London Ford - Service
What do you like about our products and services?

Every time I’ve had a vehicle in there for service, they are quick efficient and very polite.

Report a concern   December 11, 2025 — Rated 10 out of 10 by T.N. Don Franklin Ford - Service
What do you like about our products and services?

I like original FORD parts

Report a concern   December 11, 2025 — Rated 10 out of 10 by C.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

They are very friendly from the moment I walk in, to the moment I leave. They are very helpful with any questions I have. They don’t just do the work and then come tell me about it and have a surprise charge. They always come and explain what my vehicle needs and asks if I would like the work done.

Report a concern   December 11, 2025 — Rated 10 out of 10 by M.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Good service done in a descent Tim

Report a concern   December 11, 2025 — Rated 10 out of 10 by Greg Burton Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very fast and quick service.

Report a concern   December 11, 2025 — Rated 10 out of 10 by I.C.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very fast and friendly, on time.


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