Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 26, 2026 — Rated 10 out of 10 by Jacob Sevick Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

exquisite service performed. 10/10 will return in very near future

Report a concern   February 26, 2026 — Rated 10 out of 10 by M.B. Don Franklin London Ford - Service
What do you like about our products and services?

Awesome service.

Report a concern   February 26, 2026 — Rated 10 out of 10 by S.W. Don Franklin London Ford - Service
What do you like about our products and services?

The services was great

Report a concern   February 26, 2026 — Rated 10 out of 10 by John Marshall Don Franklin Lexington GM Service Department
What do you like about our products and services?

I’ve always had an amazing experience working with Don Franklin. The service department does a great job, and they are very helpful about advising. My children all drive vehicles purchased at Don Franklin. I am very cautious about who I allow to work on my cars, and Don Franklin is my number one choice. I would rather pay more for a good value, but with Don Franklin you don’t have to pay more whether you are working with the sales team or the service team.
Thanks John Marshall

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They are very accommodating to the customer. Gets things done in a timely manner. I went in the wrong day for an oil change and they worked me in anyway.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Carla Pleasant Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great product, outstanding salespeople (especially Misty!), great service department, overall wonderful experience with this dealership. We are repeat customers and will be customers again in the future.

Report a concern   February 26, 2026 — Rated 9 out of 10 by C.M. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love the car they got me into and they worked very hard to get my payments within the range I wanted. They were able to get me into something nice without a great credit score.

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Checked out all complaints that I had. And did a good job with the service.

Report a concern   February 26, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You have always proved to be fast and efficient 😊

Report a concern   February 26, 2026 — Rated 9 out of 10 by K.D. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I appreciated the associates breaking down everything for me and walking me through all the paperwork. I will say I do not like them licking their fingers to separate forms.

Report a concern   February 26, 2026 — Rated 10 out of 10 by M.T. Don Franklin Bardstown - Service
What do you like about our products and services?

Jena is the best at her job. She always treats me with kindness, concern, and thoughtfulness. I feel like I get good service on my vehicle every time- for almost 10 years now.

Report a concern   February 26, 2026 — Rated 10 out of 10 by M.B. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Very satisfied!

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.G. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Customer service was outstanding

Report a concern   February 26, 2026 — Rated 10 out of 10 by W.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Doug is the man yall should take really great care of that asset

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.B. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Dustin was a great salesman.

Report a concern   February 26, 2026 — Rated 10 out of 10 by P.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Had appointment for oil change did have to wait long .

Report a concern   February 26, 2026 — Rated 10 out of 10 by L.W. Don Franklin Monticello Service
What do you like about our products and services?

Good service and kind workers!

Report a concern   February 26, 2026 — Rated 10 out of 10 by K.G. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very friendly and efficient 😄

Report a concern   February 26, 2026 — Rated 10 out of 10 by T.A.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

In and out as expected!

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly
Kept me informed
Was upfront with cost and what was going on

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Getting service from a Dealer receives a check up that can avoid Expensive Repairs.

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.E. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service people are always friendly

Report a concern   February 26, 2026 — Rated 10 out of 10 by Jeffrey Piecoro Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Really like the look and feel of the new Sante Fe… the engine is powerful , with a very comfortable interior!

Report a concern   February 26, 2026 — Rated 9 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Great communication from Adam! He's a good salesman. No lame sales tactics. Answers questions quickly.

I was disappointed I had to wrestle a much lower interest rate from the finance folks with well over 800 credit score. Should have been offered from the get go.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Rylee Hoffman Don Franklin London Ford - Service
What do you like about our products and services?

Fast service great workers

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

They are polite

Report a concern   February 26, 2026 — Rated 9 out of 10 by G.W. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Easy to make an appointment and fast service

Report a concern   February 26, 2026 — Rated 10 out of 10 by E.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast and professional service

Report a concern   February 26, 2026 — Rated 10 out of 10 by R.S. Don Franklin Monticello Service
What do you like about our products and services?

Derek Lester and Jeff Mann were very helpful and professional about repairing my car. Parts were ordered and delivered quickly. I will recommend this to others. Thanks

Report a concern   February 26, 2026 — Rated 9 out of 10 by M.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

You worked hard to get my car finished in a timely manner


Privacy Policy