Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 5, 2026 — Rated 10 out of 10 by John Allen Don Franklin London Ford - Service
What do you like about our products and services?

I like how they called me when I took my vehicle in for service and didn’t try to upsell me on something I didn’t need thank you guys so much

Report a concern   October 5, 2026 — Rated 9 out of 10 by M.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly service! Prompt service!
Report a concern   October 5, 2026 — Rated 10 out of 10 by H.N. Don Franklin Russell Springs Service
What do you like about our products and services?

Good service
Report a concern   October 5, 2026 — Rated 10 out of 10 by A.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Quick service and did not try to upsell my service.

Report a concern   October 5, 2026 — Rated 10 out of 10 by P.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

I had a super experience buying my new Serento
Report a concern   October 5, 2026 — Rated 9 out of 10 by R.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

It was pretty quick

Report a concern   October 5, 2026 — Rated 10 out of 10 by D.P. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Professionalism

Report a concern   October 5, 2026 — Rated 10 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service tech are always nice

Report a concern   October 5, 2026 — Rated 10 out of 10 by D.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quickness
Report a concern   October 5, 2026 — Rated 10 out of 10 by M.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Appointments on time
Report a concern   October 5, 2026 — Rated 10 out of 10 by S.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I had a terrible experience with the Corbin locations service center and when this issue came up a week after getting my car back from them I called and emailed asking for an appointment and was never called back. This after them having my car for 3months and very bad communication.
So after that I decided to go with the Somerset location and I am SO glad I did. They answered on the first ring, got me in ASAP, communication was fantastic and had my issue resolved in a little over a week.
I will take all my business to them from here on even though Corbin is 30 mins closer.
Report a concern   October 5, 2026 — Rated 10 out of 10 by D.M. Don Franklin Corbin CDJR Service
What do you like about our products and services?

My salesman checks in with me and service is great
Report a concern   October 5, 2026 — Rated 10 out of 10 by J.E. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Good service. Honest dealer.
Report a concern   October 5, 2026 — Rated 10 out of 10 by John Hankins Don Franklin Monticello Service
What do you like about our products and services?

Great service, friendly and knowledgeable staff. Convenient location.
Report a concern   October 4, 2026 — Rated 10 out of 10 by O.D. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I very much appreciated the service with a smile, Great customer service along with professionalism.
Thank you

Report a concern   October 4, 2026 — Rated 10 out of 10 by R.H. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Ford 150 XLT
Report a concern   October 3, 2026 — Rated 10 out of 10 by Michael Ford Don Franklin Russell Springs Service
What do you like about our products and services?

Always provide great service!
Report a concern   October 3, 2026 — Rated 10 out of 10 by C.R. Don Franklin Monticello Service
What do you like about our products and services?

hometown service
Report a concern   October 3, 2026 — Rated 10 out of 10 by Mark Roark Don Franklin Somerset KIA Service
What do you like about our products and services?

Good quality with good proce
Report a concern   October 3, 2026 — Rated 10 out of 10 by K.H. Don Franklin Ford - Service
What do you like about our products and services?

Professionalism

Report a concern   October 3, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt, efficient and courteous.
Report a concern   October 3, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It’s easy to schedule service and is done in a timely manner

Report a concern   October 3, 2026 — Rated 10 out of 10 by Karl Reynolds Don Franklin Somerset GM Service Department
What do you like about our products and services?

Services are always great

Report a concern   October 2, 2026 — Rated 10 out of 10 by L.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that I can trust them to take care of my car and keep it running for me
Report a concern   October 2, 2026 — Rated 10 out of 10 by C.R. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Good

Report a concern   October 2, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Value for the money

Report a concern   October 2, 2026 — Rated 10 out of 10 by Freeman Robinson Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great friendly service. Gets the job done right.
Report a concern   October 2, 2026 — Rated 10 out of 10 by G.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast, Friendly service
Report a concern   October 2, 2026 — Rated 10 out of 10 by Phyllis Horton Don Franklin Somerset KIA Sales
What do you like about our products and services?

Arlie sold me a hyandi accent. I am totally in love with it. It drives good and is comfortable. It has a littleore power than I expected. Arlie is an asset to your company. Give that young man a raise. He went above and beyond to get me in a car I could afford. I would recommend you as the only dealer I would recommend. If I need a new one I will come back to you.
Report a concern   October 2, 2026 — Rated 10 out of 10 by Bonnie Hamilton Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always great service from my service advisor Jennifer.


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