Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 15, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service and pretty a quick service experience

Report a concern   December 15, 2025 — Rated 10 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

I love to have a nice place to wait and that after my car issue is fixed everything is explained to me

Report a concern   December 15, 2025 — Rated 10 out of 10 by Steve Hartfield Don Franklin Ford - Service
What do you like about our products and services?

I bought a new Silverado in 2023 I think that’s the 5th vehicle I’ve bought from them and they always treat me great

Report a concern   December 15, 2025 — Rated 10 out of 10 by R.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly timely service

Report a concern   December 15, 2025 — Rated 10 out of 10 by L.B. Don Franklin Russell Springs Service
What do you like about our products and services?

They listened they were fast but also reliable they did their job great I would high recommend them

Report a concern   December 15, 2025 — Rated 9 out of 10 by B.B. Don Franklin Ford - Service
What do you like about our products and services?

personable and professional

Report a concern   December 15, 2025 — Rated 10 out of 10 by Celia Lyons Don Franklin Campbellsville Service Department
What do you like about our products and services?

I am always treated with courtesy and respect.

Report a concern   December 15, 2025 — Rated 10 out of 10 by Jason Bartlett Don Franklin London Ford - Service
What do you like about our products and services?

Always able to get me in and out

Report a concern   December 15, 2025 — Rated 9 out of 10 by A.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good professional service

Report a concern   December 15, 2025 — Rated 10 out of 10 by S.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Professional, friendly and timely.

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Easy to schedule appointment online

Report a concern   December 15, 2025 — Rated 10 out of 10 by Sean Cochran Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service advisor is extremely helpful and accommodating

Report a concern   December 15, 2025 — Rated 10 out of 10 by D.E. Don Franklin Somerset KIA Service
What do you like about our products and services?

Your service department does an excellent job for my 2021 Seltos .Always professional and courteous.

Report a concern   December 14, 2025 — Rated 10 out of 10 by Linda Hornsby Don Franklin Russell Springs Service
What do you like about our products and services?

You were quick had my car done early very friendly

Report a concern   December 14, 2025 — Rated 10 out of 10 by Mildred Johnson Don Franklin Somerset KIA Sales
What do you like about our products and services?

The guys were great helping me with trade in. Josh Tucker was my sale rep. He was great and point and helpful. Worked hard to get me the car I wanted

Report a concern   December 14, 2025 — Rated 9 out of 10 by A.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Convenient

Report a concern   December 14, 2025 — Rated 10 out of 10 by B.S. Don Franklin Auto
What do you like about our products and services?

Good service and the people are nice and friendly

Report a concern   December 14, 2025 — Rated 10 out of 10 by Evelyn Dauber Don Franklin Somerset KIA Service
What do you like about our products and services?

The best service and work i have ever had done.

Report a concern   December 14, 2025 — Rated 10 out of 10 by T.N. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Courteous and expeditious service

Report a concern   December 13, 2025 — Rated 10 out of 10 by D.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great service!

Report a concern   December 13, 2025 — Rated 10 out of 10 by J.B. Don Franklin Monticello Service
What do you like about our products and services?

Friendly people get in when you call for a appointment

Report a concern   December 13, 2025 — Rated 10 out of 10 by Bob Johnson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I arrived early and was greeted professionally. The team jumped right on my service request. Jennifer Dailey was extremely professional and helpful. You should be careful to take good care of her and not let her get away; she's an excellent representative of your organization.

I chose to wait on-site while the work was done and was particularly impressed by the facilities: bright, clean, spacious, and comfortable.

Report a concern   December 13, 2025 — Rated 10 out of 10 by Richard Brown Iii Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Great service, no pressure sales and professional and knowledgeable staff.

Report a concern   December 13, 2025 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and fast service

Report a concern   December 13, 2025 — Rated 10 out of 10 by R.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was great. Everything went real well very efficient. Thank you so much. My God bless you all merry Christmas to all God bless.

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everything. Very professional.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Julie Perry Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Salesman Colin O’Connell was friendly and helpful but never pushy. Entire process was low stress and able to leave with the car we wanted. Customer Service is excellent. Appreciated reminder text for appointment

Report a concern   December 12, 2025 — Rated 10 out of 10 by Terri Isaacs Don Franklin Somerset KIA Service
What do you like about our products and services?

I like everything about kia I wouldn't go any were else

Report a concern   December 12, 2025 — Rated 10 out of 10 by Y.E. Don Franklin Glasgow Service Department
What do you like about our products and services?

Work is done in a timely manner and everyone is friendly and helpful

Report a concern   December 12, 2025 — Rated 10 out of 10 by D.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service!


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