Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 2, 2026 — Rated 10 out of 10 by Christi Fassas Don Franklin Lexington GM Service Department
What do you like about our products and services?

Making my 15,000 mile service appointment online for my Buick was easy. I got in very quickly for my preferred Saturday. The accommodations in the Hyundai* lounge are very pleasing. There is a lot of room with refreshments to eat and drink while you wait. Several furniture arrangements fill the space, two flat screens and desk space with outlets if needed are available. My service technician answered the questions I had about GM service points, coupons and rebates. A paper and digital copy of services is provided. I have been using Don Franklin for 14 years. This is my fourth vehicle.
*Buick is currently being remodeled. Service performed in Hyundai service department.

Report a concern   March 2, 2026 — Rated 10 out of 10 by S.O. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

This is my second Lincoln nautilus and I love both of then.
I've been using your service department for oil changes for several years. The people are always very courteous and helpful.

Report a concern   March 2, 2026 — Rated 10 out of 10 by Kathy Mosby Don Franklin Burkesville Sales
What do you like about our products and services?

Sales person and everyone we dealt with were awesome!

Report a concern   March 2, 2026 — Rated 10 out of 10 by C.B. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Service is excellent! The salesman are knowledgeable and happy to answer any questions you may have.

Report a concern   March 2, 2026 — Rated 10 out of 10 by M.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly helpful sales people, not pushy.

Report a concern   March 2, 2026 — Rated 10 out of 10 by W.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Justin “Cowboy” was very helpful and transparent with the purchase of our new GMC Sierra . No pressure and straight to what we were looking for.

Report a concern   March 2, 2026 — Rated 9 out of 10 by Laura Turner Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice vehicles and nice salesman. I didn't end up buying anything there.But was impressed with the car.Lots and buildings vehicles and salesmen.

Report a concern   March 2, 2026 — Rated 10 out of 10 by B.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Love my new Kia sportage. Ron showed great customer service and was very helpful.

Report a concern   March 2, 2026 — Rated 10 out of 10 by D.D. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everything was great

Report a concern   March 2, 2026 — Rated 10 out of 10 by Jacob Guitierrz Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Buena atención

Report a concern   March 2, 2026 — Rated 10 out of 10 by B.T. Don Franklin Auto
What do you like about our products and services?

Very professional and friendly knowledgeable on your products

Report a concern   March 2, 2026 — Rated 10 out of 10 by Courtney Fisher Don Franklin Somerset KIA Sales
What do you like about our products and services?

Super friendly!

Report a concern   March 2, 2026 — Rated 10 out of 10 by G.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Ben Luddeke at the Genesis dealership was incredibly knowledgeable and listened to understand my needs before jumping into selling me a car. He was pleasant and very helpful. Everyone else was direct, kind, and clear with their explanations and support. It was the best car buying experience I’ve had, and I’ve had many.

Report a concern   March 2, 2026 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the speedy and friendly service

Report a concern   March 2, 2026 — Rated 10 out of 10 by Cynthia Black Don Franklin Somerset KIA Service
What do you like about our products and services?

The service, the kindness of the employees, treating me like a person and not just a sale. Went out of his way to help me get a car I could afford and absolutely love . Stanley Simcox went to bat for me and I'm very thankful.

Report a concern   March 2, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Dependable

Report a concern   March 2, 2026 — Rated 10 out of 10 by N.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Fair negotiations. Very professional.

Report a concern   March 2, 2026 — Rated 10 out of 10 by C.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

People are great and they do a real good job

Report a concern   March 2, 2026 — Rated 10 out of 10 by L.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is always nice. And the waiting area is always clean.

Report a concern   March 2, 2026 — Rated 10 out of 10 by A.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Wasn’t there very long for an oil change. Got there before appointment time and got me in and out.

Report a concern   March 2, 2026 — Rated 10 out of 10 by L.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast and didn’t try to upsell every air filter

Report a concern   March 2, 2026 — Rated 10 out of 10 by Kim Johnson Don Franklin Auto
What do you like about our products and services?

Everyone was friendly and easy to work with. Great experience! Thanks again

Report a concern   March 2, 2026 — Rated 9 out of 10 by Joshua Cunigan Don Franklin Somerset KIA Sales
What do you like about our products and services?

Good customer service

Report a concern   March 2, 2026 — Rated 10 out of 10 by A.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very professional sales team didn’t waste my time an the ford bronco has a very good warranty

Report a concern   March 2, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The variety of vehicles in the health they showed me

Report a concern   March 2, 2026 — Rated 10 out of 10 by J.W. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Amazing

Report a concern   March 2, 2026 — Rated 10 out of 10 by David Gay Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Friendly and helpful staff and service after the sale.

Report a concern   March 2, 2026 — Rated 10 out of 10 by K.P. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Good cars

Report a concern   March 2, 2026 — Rated 10 out of 10 by B.D. Don Franklin Glasgow Sales Department
What do you like about our products and services?

I'm really happy and like it

Report a concern   March 2, 2026 — Rated 10 out of 10 by B.C. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Friendly towards kids, whole team chats with you not just your salesman, seem very tight knit and knowledgeable


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