Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Dependable

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.J. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin was extremely knowledgeable and made the experience of buying an Elantra for our sons graduation from high school a smooth and awesome experience!!

Report a concern   May 30, 2026 — Rated 10 out of 10 by W.S. Don Franklin Auto
What do you like about our products and services?

Fair negotiation and we’re very accommodating

Report a concern   May 30, 2026 — Rated 9 out of 10 by B.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Dependable

Report a concern   May 30, 2026 — Rated 10 out of 10 by Peggy Sexton Don Franklin Monticello Sales
What do you like about our products and services?

Friendly staff, fast service.

Report a concern   May 30, 2026 — Rated 10 out of 10 by C.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff are courteous and responsive. I trust that the staff are not pushing unnecessary services. I like the coffee bar.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Tamara Taylor Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

I thought Dimitri was really good and very knowledgeable at helping me look at Cadillac. He went above and beyond, but they were just too much out of my price range. I have not been car searching for a long time so I thought there would be more room for negotiation. I thought it was a wonderful car lot and great people that worked there.

Report a concern   May 30, 2026 — Rated 10 out of 10 by S.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Needed a truck worked on and needed a diesel tech and your service department went above and beyond to help me. Will be back again when I neede service again

Report a concern   May 30, 2026 — Rated 10 out of 10 by Julia Bailey Don Franklin Ford - Service
What do you like about our products and services?

I like Ford products and the service is always great

Report a concern   May 30, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Good service know how to take care of customers

Report a concern   May 30, 2026 — Rated 10 out of 10 by S.B. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fast reliable service

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

The coupons

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Prices are hard to beat and sales person wasn’t too pushy

Report a concern   May 30, 2026 — Rated 10 out of 10 by Herbert Robertson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They’ve always provided me with very good service and very kind people. I recommend them to anybody who like to go there.

Report a concern   May 30, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Nice facility, knowledgeable service staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by James McGee Don Franklin Bardstown - Service
What do you like about our products and services?

Service is amazing and Jena is always in a great mood she is the best

Report a concern   May 30, 2026 — Rated 9 out of 10 by W.B.J. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I have been a fairly loyal Ford owner. Bought my first brand new car 1989 Ford Escort. I have owned 6 Explorers, 5 Ford trucks 1 Sable, and 1 MKX.
I have purchased 4 vehicles from Don Franklin. Always had great customer service.

Report a concern   May 30, 2026 — Rated 9 out of 10 by R.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service is always a very smooth transaction

Report a concern   May 30, 2026 — Rated 9 out of 10 by M.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the convenience of being close by.

Report a concern   May 30, 2026 — Rated 10 out of 10 by B.T. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great service

Report a concern   May 30, 2026 — Rated 9 out of 10 by J.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone goes above beyond to help you.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly and Helpful

Report a concern   May 30, 2026 — Rated 10 out of 10 by Frances Allen Don Franklin Monticello Service
What do you like about our products and services?

I liked the time that I was able to get my oil change. I called Friday after lunch and they got me in at 3:30 that afternoon. I really appreciated this so much.

Report a concern   May 30, 2026 — Rated 10 out of 10 by J.I. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Things are completed in a timely manner
Friendly and professional

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly staff excellent timely service !!

Report a concern   May 30, 2026 — Rated 10 out of 10 by A.R. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Always a great experience.

Report a concern   May 30, 2026 — Rated 10 out of 10 by D.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Ease of getting a appointment and quick service it was great everyone are so noce

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.E. Don Franklin London Ford - Service
What do you like about our products and services?

The staff at your dealership are the absolute best. Your service advisors are fantastic and take great care of me, especially Benjamin, who I’ve come to know over the last few years. I know I can trust the staff at this dealership and that is the most important thing to me.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.B. Don Franklin Russell Springs Service
What do you like about our products and services?

Very friendly and checked everything to make sure everything was good.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Sherry Stanley Don Franklin London Ford - Service
What do you like about our products and services?

It seem to be good! This was first time.


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