Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 28, 2026 — Rated 9 out of 10 by Lloyd Stewart Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff!

Report a concern   May 28, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was very cooperative and helpful in my service experience. I appreciate the time and effort the service department put into servicing my Genesis. Thank you very much.

Report a concern   May 28, 2026 — Rated 10 out of 10 by John Stegner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service rep and all others were very professional and did the work win a timely manner...very courteous...it was a pleasure to be with them and my stay was very comfortable with a cup of coffee offered...

Report a concern   May 28, 2026 — Rated 10 out of 10 by Denise Reynolds Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great service and great products

Report a concern   May 28, 2026 — Rated 10 out of 10 by L.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was Genesis service I used. I had an appointment for an oil change and tire rotation. They had everything finished within an hours time.

Report a concern   May 28, 2026 — Rated 10 out of 10 by Art Gorman Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Professionalism and Effeciency.

Report a concern   May 28, 2026 — Rated 10 out of 10 by K.J. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Came in for a 10,000 mile service- this included filter change, oil change, and tire rotation and they were very nice and had my car done in such a short amount of time!

Report a concern   May 28, 2026 — Rated 10 out of 10 by B.G. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Great product!
I walked in needing my mower fixed and everytime they had it in and out quickly! I contacted wd bryant before hand seeing what there wait time was and they said 1-2wks I will recommend don Franklin outdoor anyday!!100%

Report a concern   May 28, 2026 — Rated 9 out of 10 by D.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Oil change was in a timely manner.

Report a concern   May 28, 2026 — Rated 10 out of 10 by Mindy Coffey Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone was so helpful and nice

Report a concern   May 28, 2026 — Rated 9 out of 10 by S.D. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like that my car has low miles and a good warranty and a reasonable price.

Report a concern   May 28, 2026 — Rated 10 out of 10 by James Hasty Don Franklin Monticello Service
What do you like about our products and services?

Easy to make an appointment on time and pleasurable people to be around

Report a concern   May 28, 2026 — Rated 10 out of 10 by M.K. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Service was very good friendly and easy .sales rep.Brenton Martin was very helpful and kind . He done everything he could do to help put me in a ride I'm so thankful to him . I would tell everyone looking for car to go to Don Franklin in somerset.

Report a concern   May 28, 2026 — Rated 10 out of 10 by Diane Jackson Don Franklin London Ford - Service
What do you like about our products and services?

The service was fairly fast and the works was great

Report a concern   May 28, 2026 — Rated 10 out of 10 by G.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Timeliness, adhering to scheduled time schedules, knowledge and friendliness of staff

Report a concern   May 28, 2026 — Rated 10 out of 10 by J.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

The staff, Mason was great and Cody had me in and out and yet again making me feel like I was family. Thanks, I will be back again because of Mason and Cody.

Report a concern   May 28, 2026 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everything goes so smoothly and everyone is so nice and helpful.

Report a concern   May 28, 2026 — Rated 10 out of 10 by T.K. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The sales people abd GM were very helpful.

Report a concern   May 28, 2026 — Rated 10 out of 10 by R.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and very helpful

Report a concern   May 28, 2026 — Rated 10 out of 10 by Zachary Jenks Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Presidential service would recommend to anybody looking to buy a car

Report a concern   May 27, 2026 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Wonderful service. Dawn is so nice and friendly.

Report a concern   May 27, 2026 — Rated 10 out of 10 by Marilyn Milby Don Franklin Ford - Service
What do you like about our products and services?

when you go for services thay git you in and out on time

Report a concern   May 27, 2026 — Rated 9 out of 10 by T.G. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The experience was very good. Except the finance. Rate went up 2 points and we felt we were not included in the research for better rate.

Report a concern   May 27, 2026 — Rated 10 out of 10 by R.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I have found the sales and service departments. To be very friendly and courteous. I have no major complaints regarding the vehicles and I have had several over the last 10 years. I am one of those who changes every three years because I love new cars and the new features added.

Report a concern   May 27, 2026 — Rated 10 out of 10 by M.R. Don Franklin Burkesville Sales
What do you like about our products and services?

Great service friendly Associates

Report a concern   May 27, 2026 — Rated 10 out of 10 by J.G. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is super nice and most of the time you don’t have to wait very long

Report a concern   May 27, 2026 — Rated 10 out of 10 by N.L. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Everything

Report a concern   May 27, 2026 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast courteous service with friendly people

Report a concern   May 27, 2026 — Rated 10 out of 10 by J.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like the fact service and friendly staff.

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was extremely kind, professional, and very helpful! We are repeat customers and will continue to be as long as he’s there.


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