Customer Testimonials
Great service and customer service
Service department is friendly and fast.
Employees are friendly and super kind.
I think $150 is too high for service after buying the part from your dealership. $100 would have been more like it.
Products (Santa Fe) is excellent for us. We love the room, the ride, and the high MPG. The service department was extremely professional and quick on our last scheduled service. The sales rep who sold us the vehicle even stopped by to make sure we were being taken care of. That was really appreciated and we were surprised since the purchase was 6 months ago. For all purposes, we were taken care of like family - and that is why we won’t shop for cars anywhere else. Thank you
Quality and friendly service
We have trust in Jay Ramsey and feel comfortable doing business there. I have recommended the dealership to several friends.
Spoken to by name when I am there by Greg and Ralph. Friendly service personnel. Fast service on my vehicle. No waiting - they’re ready at my appointment time.
Professional in all areas!
Everything.
Bought new 2012 Sonata. Owned for 12yrs. 337,000 miles. Motor finally failed. Hyundai bought it back from me for $5800!
All of the Sales staff at Don Franklin Lincoln were very knowledgeable of their products and financing options.
Kawun Ali was a great help getting my daughter in a great vehicle. He was very quick to respond and get the vehicle when he said he would! Great salesman!
Friendly and very helpful !
good truck
Everyone at Don Franklin Toyota in Corbin is extremely helpful. Every time I go in there from the salesperson to the clerks service attendant parts everyone they make you feel like your family when you come in anything they can do to help they try to do.
Service was very good. Misty couch was amazing and very helpful
Very professional kept me informed and answered all my questions. There was not a bunch of back-and-forth feeling like you were pressured when I arrived at the dealership after negotiating over the phone. I was there less than a half an hour filling out and me and my family could get out of there. This is the shortest amount of time I’ve ever spent in a dealership in my life.
Like being able to drive into the building and get out instead of parking to go in. Provided great service. Wait time was long but they had gotten behind on another vehicle.
They handled my situation with my vehicle very professionally and there was issue with the repair, but before moving forward, they contacted me to let me know what needed to be done, with my okay, rather than going ahead and then seeing the surprise on the bill. Very well pleased!
Convenient to where I live. People are very courteous. Think they do a good job.
The Outland is dependable and I keep the maintenance up on it routinely. But I feel the customer service for the maintenance department is not customer friendly and don’t care about customer satisfaction or what the cost is to the customer. For example I brought my Outlander in for an oil change and had the fall coupon for either $69.00 off for a regular oil change or $89 for oil change with inspection. I needed a brake and rotors replaced. The maintenance person took the $50.00 manufactures coupon. And refused to use either of the other ones in exchange. Said against policy. I’m a widow on a limited and every penny counts on my budget. Not customer friendly at all. Love my Outland but the customer service sucks.
I’ve been a KIA owner for 14 years. I have obviously had good luck out of the brand. I am pleased with the service I receive at Don Franklin KIA and the staff are always friendly. They schedule me quickly and complete my regular services as timely as possibly. When it’s time for another vehicle, I will choose another KIA more than likely.
They was very friendly , professional, and quick
Leigh is a great person to work with.
Very friendly and helpful
Services is quick and you have a nice place to wait at!
The young man that waited on me was very kind, and helpful. Took about an hour to do the service work that I was scheduled to have done. Everything works great.
Can count on reliable service close to home and reliable
Great and easy to deal with fantastic customer service
I love how Adam Him went above and beyond to make a previous issue fair to me ..it was a pleasure doing business with him
I wish him much success in his business endeavors as I will be using Don Franklin for my future car needs as well as a future fleet purchase..Thank you Adam! God bless you 🙏