Customer Testimonials
Kendyl is always the best!
Always professional
Very prompt and accurate service
Chris Summers was an awesome service person to work with.
Dependable products and service.
Don’t know yet , just got an oil change. Felt like it could have been faster
Very efficient, friendly and knowledgeable.
Service has been great
Over a lifetime I have found vehicles, products and services from Don Franklin Ford to be dependable and reliably backed by an outstanding family dedicated to providing the best of automobiles backed by a family reputation.
On-time done quickly
SERVICE IS GOOD
Employees are very helpful
Home pickup of vehicle for service...very friendly staff.
Service was excellent. Barb and Steven are great; courteous, competent and professional in every way. Have never had any issues with mechanical work or service.
Professional and polite
There was a large selection of vehicles from which to choose. My salesman Stanley Simcox was able to find a vehicle that was a perfect match for what I wanted. Dark exterior, light interior, no sunroof, good sound system and easy to operate and understand buttons, dash information and all the bells and whistles. I also got the much needed extra room in the back.
Stanley set up the My KIA app and info and synced my phone.
Shout out to salesman Stanley and GM Marc Lowe for making this happen!
Awesome group to work with!
Timley
Jennifer in service always makes sure that the auto is taken care of and stays current with the service schedule.
Ease in making an appointment, short wait for my car, communication while I’m waiting and follow up.
Leanne is the best thanks
Friendly staff and quick response
Found all personal to be helpful & pleasant
The knowledge of Your technicians
The new Jeep GCL was disappointing after two weeks and the electronics simply stopped working. The service department reset everything and it worked great.
Yesterday as I was driving in the rain, the delay on the wipers didn’t work like it’s supposed to. If that continues, I’ll have to take it back in to the service department.
I think the Jeep manufacturers are lacking in quality control or electronics. This makes it hard on dealers.
Always so friendly and very quick when providing service.
Quick service, very nice people, very helpful, reasonable prices
always fast very friendly
They are courteous and quick!
Service department in MONTICELLO is very good, vehicle is ready in a timely manner and all concerns taken care of
I just like it up there they are nice