Customer Testimonials
When it comes to buying a vehicle with this company it's very straightforward. The staff are incredible and quick when purchasing a vehicle. No hassle and very friendly.
I like Tony in the service department
Good quality of work
Friendly service and relatively fast
Great service advisor -Lamar.
Thanks for getting a stranded RAM customer back on the road as fast as possible.
Very fast and professional
Ron saved the day! I was in town to move my son into his dorm at Transy and noticed his car making an awful noise. Not knowing the Lexington area I googled Nissan dealerships. The Lord lead me to Don Franklin Nissan. They were booked with appointments but Ron was very understanding and got my son’s car in right away having us fixed up and good to go in about 15 minutes. I will forever be grateful they were so willing to help and accommodate as I was needing to head back home (3hours away) and did not want to leave my son in an unfamiliar area, not knowing anyone with his car not in good condition. This Momma will forever be so very grateful! Don Franklin Nissan Service was literally an answer to a prayer!
Very knowledgeable in my jeep and took care of everything
The staff is courteous and helpful.
Always helpful and truthful in regards to my repairs. The service team is knowledgeable and on top of what needs to be done in a timely manner.
Love my car! However wish older customers could be eligible for free oil change for life
Fast, efficient and friendly
Friendly
Professional service and good communication!
Service department is always outstanding very knowledgeable and great service
Jill is a very friendly and professional lady. She understood our request and concerns. And with her help ( lots of paperwork), we got a good deal on our new car. We’re excited about the new car, it’s a great car and has lot of new technology features that will let us enjoy the ride. We will learn more new things. Thank you for all your support.
Yan and Baoping
Accommodating staff and friendly.
I love my Lincoln. I've owned it now for 10 years.
The service department is great, offering a private business center allows me to stay on top of work while my car is being taken care of. The addition of the popcorn machine was also great.
Every time I come in I am greeted with friendly smiles and get top notch service.
Was easy to get an appointment and service was complete.
Chad was great, in the service department.
He was efficient and very knowledgeable about the tires that I wanted to buy.
He showed me the options and let me decide what I wanted to do, no pressure!
He ordered the tires on Monday, they came in Tuesday morning, and by 3:00 Tuesday afternoon I was on the road with new tires.
I was extremely happy!
I am going to recommend Don Franklin to all of my friends.
Took time to explain the process, even though I wasn’t interested
Everything
Quick and efficient
Their service was great. The staff was great. Got us right in and also got us right out. Everybody really polite and nice.
Both sales was extremely nice and helpful with setting everything up for my new mom Car!!
Very friendly
Very fast and thorough
The ease of scheduling and trust I have in the care of my car.
Always friendly and informative..
It was quick and good service