Customer Testimonials
Nice rides and great customer service
Special Financing. Also Ben and his coworker were extremely accommodating and tried hard for the sale without ever coming across as pushy. Truth is, we wanted a hybrid and that doesn’t exist in the genesis suv fleet; however, when the palisade hybrid goes to zero (or close) percent financing, Ben oughta reach back out and sell us a car. Thank you
Fast and easy!
That they all are very friendly and don’t pressure you into buying anything. Their vehicles are in top shape and last for a long time. I’ve bought more than one car from them.
Great place to get a vehicle!!! Brandon Last name removed is a great salesman goes beyond to help you find the right vehicle for you!! Also Jordan Godsey is also a great help in getting you I a vehicle!!
Plenty of options. Process is easy to get a car from another location. Transparent sales process and amazing warranties on certified vehicles
Josh has been great and trying to get me into a newer vehical. Has been great with communicating the options i have and answering any questions i had. This is my first time buying a car from a dealership and he has made the experience far less stressful.
The Hyundai Tucson is awesome and I love all the technology that it has. It’s a great ride! Jamal was great at helping us through the entire process and I will definitely recommend him to any of my friends/family that are looking for a new car. He is the best salesman I’ve personally ever dealt with. Eric Smith in finance was awesome as well and great at explaining everything. You guys really have a good thing going there with people like Jamal and Eric being there to help through the entire process. Front to end, it was a great experience and we truly appreciate it :)
Very good communication and working with your prices!
Very helpful staff, made the process super easy!
Lance Wade and the Don Franklin team are the best!
Andrew my sales man was awesome. Answered question, polite, all around seemed to be a great guy. Got what I wanted at a price I wanted.
Fantastic selection…. Great communication….. superior customer service
Very professional and accurate timing.
The Service team has always been friendly. They are quick. It’s been easy to schedule. We are always in and out.
Our experience with Ben Last name removed and Trevor was positive, professional, and productive. Ben was a great support in our process.
Highly recommend!
I was stranded over the weekend when my car died on the interstate from out of state, but I was glad to get a call back on Saturday letting me know you would to try to get to it on Monday or Tuesday.
Friendly and competent sales and service.
This is my 3 rd Kia . I love them
Helpful staff, always thoughtful, appear to be aware of cost of living and appear to be mindful of customers dollar
I appreciate working with the same service rep each time, which is Jennifer. She knows me and my vehicle and I believe we have developed a trusted relationship.
Frontier #1 .Professional and friendly service department.
Very friendly and understanding!
Helpful and friendly. Felt like they actually cared about my driving experience by pointing out problems that will come up soon and giving advise on when would be the best time to save myself from damage to my car.
The service manager provided excellent customer service…after dealing with another Nissan dealership in Nashville, it felt like I died and went to heaven at the Don Franklin dealership. It’s nice to see excellent customer service still exists!!
The ladies at the service desk our top notch. Debbie and Kendal are there to help make sure your vehicle gets the service it needs and done in a timely manner. Highly appreciated there kindness and fact they worked around my schedule when I need work done.
The courteous and knowledgeable staff. Very aware of my time and needs. Reasonable prices especially vs Louisville dealership. I am absolutely thrilled to have found Don Franklin.
Jen V was over the top helpful. OVER THE TOP
Dependable service being fixed the first time. Scheduled service times are accurate within 5 minutes.
Friendly people
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