Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 30, 2025 — Rated 10 out of 10 by W.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service department does an excellent job maintaining my vehicles.

Report a concern   December 30, 2025 — Rated 10 out of 10 by T.T. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like the friendly that you get and get the job done right they are service that you can depend on

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everyone was very friendly and service was quick.

Report a concern   December 30, 2025 — Rated 9 out of 10 by M.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

It's just easier to make an appointment stop in and the young man that waits on us is really nice.

Report a concern   December 30, 2025 — Rated 10 out of 10 by John Atkins Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly staff and fast reasonable service

Report a concern   December 30, 2025 — Rated 10 out of 10 by Alanda Dykes Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Good quality. Very dependable. Service was easy to book on the app. Good price and stress free pickup.

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Thumbs up!

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very personal and efficient

Report a concern   December 30, 2025 — Rated 10 out of 10 by Bates Properties Don Franklin Somerset GM Service Department
What do you like about our products and services?

Professional services and knowledge

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great Service and parts!

Report a concern   December 30, 2025 — Rated 10 out of 10 by P.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Awsome experience very
Pleased

Report a concern   December 30, 2025 — Rated 10 out of 10 by Lilbern Henderson Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great

Report a concern   December 30, 2025 — Rated 10 out of 10 by J.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Great job, the repair was done in a fast effective manner, thank you. you are true professionals.

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service at the Somerset KY location!!

Report a concern   December 30, 2025 — Rated 10 out of 10 by G.E. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

I liked that there was no pressure to purchase. The saleswoman “Andi” was fabulous. She showed the features of the vehicle, answered the many questions I had for her, and was very responsive via text after we had left the dealership. She remained readily available post-purchase as well.

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.L. Don Franklin Burkesville Service Department
What do you like about our products and services?

You have a very good Service Department.

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I’ve never been at a dealership where everyone is so kind and helpful and sincerely trying to get you the best match for all your wants!

Report a concern   December 30, 2025 — Rated 10 out of 10 by Glenn Reeder Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have bought five cars from there in the last 25 years. They seem to get better all the time. Please let the service dept. know how much I appreciate them. The k-cups are a good upgrade from the old Bunn coffee makers :)

Glenn Reeder
Lexington, KY

Report a concern   December 30, 2025 — Rated 10 out of 10 by Becky Lou Mahoney Don Franklin Bardstown - Service
What do you like about our products and services?

Laureen

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service. Everything was done in a timely manner.

Report a concern   December 30, 2025 — Rated 9 out of 10 by Jennifer Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was great to work with. He was very knowledgeable about the cars we looked at. He took his time and answered every question. The manager, Ben came out to greet us and helped us with a difficult situation we had. These guys are fantastic. They will make your car buying easy and painless.

Report a concern   December 30, 2025 — Rated 10 out of 10 by D.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

everyone was very helpful and professional. if anything was wrong, they made it right.
I won't go anywhere else... they always go above and beyond my expectations

Report a concern   December 30, 2025 — Rated 10 out of 10 by T.J. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Very friendly and not pressured.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Tammy King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was GREAT

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great Service, comfortable waiting area.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Shane Shultz Don Franklin Columbia Nissan Service
What do you like about our products and services?

Wonderful service work in a timely manner. All under warranty except oil change.

Report a concern   December 30, 2025 — Rated 10 out of 10 by F.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer care service team was excellent in getting the work done on my vehicle

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very prompt and doesn’t push anything on you

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Noah was great! He made this such an exciting and fun experience! He was very knowledgeable and talked me through everything! Thank you!!

Report a concern   December 29, 2025 — Rated 10 out of 10 by A.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Amazing service


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