Customer Testimonials
I bought a 2019 Hyundai Santa Fe from Don Franklin Hyundai in Lexington KY. I have had zero problems with the car. Everyone has been very nice and helpful whenever I have had to come in for service.
Very professional!
Always friendly and quick.
Friendly and quick
Your dealership service department does a great job, on time, and they’re always concerned with doing things right.
Fast friendly service!!
All of my questions were answered, from looking into current services needed and helping me plan for future services and the services required to maintain the Don Franklin Warranty. The assistance from both gentlemen in the service office is greatly appreciated, and the service staff showed patience and kindness when I forgot to unlock the hood latches on my jeep, also, appreciated!
The waiting area is well appointed and the staff come with regular updates on progress.
Reliability & friendly service
The service department is very nice to work with.
And they your vehicle promptly.
Fast and efficient
Good clean service
Easy to get an appointment
Service is completed in a timely manner
The quality of Rams is excellent!
The staff was very approachable and courteous. From the service tech, Dakota, the service coordinator Chris, to even Ms. Charlotte that drive me home while I waited on the service. Top notch service ALL AROUND!
The waiting area was wonderful. The staff was delightful. Work completed on time.
The service people are friendly and try to meet your needs. Thank you.
Great service in a timely manner.
Our sales agent was truly helpful and created a comfortable experience! Our thanks to the whole Don Franklin family in Etown but most importantly to Andrew Gani our sales agent!! First name removed and Nicki Last name removed
The service was fast and everyone was friendly and helpful
I feel like I can trust the people at Don Franklin in all respects. Tracy Whitaker did a great job taking care of me and I have worked with Bennie Duck in service for many years and have complete confidence in him.
The staff and the professional care they give
The service department is the most professional and friendly team I’ve dealt with in years. They smile, listen, and make you feel so welcome. They are great about keeping you informed and the mechanics as quick and thorough. Thank you
Bought a 2013 Cadillac absolutely love the car and the price
Friendly, clean, get in and out
They worked hard to get me in a new jeep that I love and service was friendly and helpful
Resourceful and informative.
I have no dislikes about anything
Seem to be very helpful and knowledgeable
Very friendly and know what they are doing. Not too long of a wait.