Customer Testimonials
Great people and great service, I can not recommend them enough.
Grat and friendly service!
Staff was professional and helpful.
Everyone was so nice!!
Nice variety. Able to get vehicles elsewhere. Great guys to work with
Prompt service
The workers positive attitude and knowledge
Service men are friendly and seem concerned. I found them to be very helpful.
Fast service, courtesy of employees, great waiting room.
I loved the customer service, it could have not been easier to work a deal. Worked the deal over the phone and came signed papers and picked my Santa Fe Calligraphy up. Promote Tyler Wesley to a greater position. This young man is the best I have seen.
They were very prompt with my service.
Friendliness at front counter and on phone. Always accomadating if I need something.
I am incredibly impressed with the service I received this past Monday. I went in thinking I was there on the scheduled day and time but I was mistaken. They couldn't find me on the schedule but didn't bat eye. They serviced my car and I was out in an hour.
It was afterwards that I realized my mistake.
I have never received such gracious service!
They done essentially what they said they would do fixed my problem and they are super helpful
Always very friendly and helpful and no time at all for a scheduled oil change!
Friendly customer service. And factory parts.
Always prompt and reliable service. I was greeted outside when I went to pick up my car.
I like that I never feel pressured or wheel and dealed here. Everyone is always so friendly and helpful. I drive 2 hours from home to buy at this dealership.
Paul helped us buy a car this time and it was so nice to work with him.
I got in touch with Don Franklin about a new ranger. We did the numbers on the phone without them trying to get me to come in. Ross was very easy to do business with. He found the truck I wanted on another lot, had it there when I arrived. We did the paperwork and I was there less than one and a half hours. It was a smooth and pleasant experience.
Awesome customer service
I am an electrical contractor, I and my truck get dirty but yet u all still work on it inspite of what I put that truck through. U make sure all things are checked like filters etc.
Very satisfied with our salesman and the process to buy a new vehicle.
Easy to schedule an appointment around my schedule.
Always available , courteous and efficient service
It was quick and friendly service
Nice employees and good service
It was great
I had a great experience at Don Franklin Ford in London, Kentucky. The service department was straightforward and professional—no runaround, no pressure, just clear communication and honest details about my truck. Everything was explained clearly, and I knew exactly what was being done and why. On top of that, the waiting room is surprisingly nice and comfortable, which made the whole visit even better. Solid service all around. I’ll definitely be back
They are all great
Josiah was super kind and helpful! He knew exactly what I was talking about and what I needed.