Customer Testimonials
Already reviewed
Good fast service with friendly people
This was my first visit to you.guys.but what I see of you'll I liked. Will see when my Vehicle gets in trouble
Close to home, friendly staff
Great service
Easy online scheduling. Service is quick and they keep you updated on the process.
How easy to get appointment and get jobs done
Good
Luke at the Russell Springs dealership he is awesome to work with. He knows his job well.
Always do a great job taking care of our vehicles and everyone is so nice!!
So freindly and quick and always gets the job done
Highly recommend Don Franklin Ford! They provide top tier service which always leaves me with a great experience! The staff are welcoming and friendly. After my oil change, my car was taken to detail and it looked amazing! Appreciate them all!!
I highly recommend James Anderson the GM Manager at Don Franklin Auto Group in Lexington Kentucky for both their vehicles and overall service. The GM sales manager James Anderson kept me informed, and made sure I was pleased with my vehicle options and purchase. Another great aspect is his customer first approach. He took time to figure out a good budget for me and made sure I was comfortable during the process of everything.This was a nice and smooth process from start to finish.
They have good quality vehicles. Another reason I recommend them is financing support.Their team works with you to find financing support, They work with you to find options that fit your situation, which makes the experience more accessible and less overwhelming.
Overall if you’re looking for a dealership that is professional, helpful, and focused on customer satisfaction, Don Franklin Auto Group is a great choice.
Professional and fast service
Justin was super nice and helpful. Very professional and went above and beyond to take care of me!
Always quality work and friendly staff
I have bought two vehicles from Don Franklin and have never had a problem.Chad Givens is the best and one we have relied on. Getting our vehicles serviced has been quick and efficient.
Service was done right and I was listened to by the Service Dept. Car response was great on the drive home, and problem solved. Out and back on the road in decent time. Price for the service was more than fair.
I appreciate that special requests like setting the clock for daylight savings time or setting a “favorite’s” radio station is quickly done in a very pleasant (not condescending) manner. It takes people familiar with this a minute or two whereas it could easily take me an hour or more. It makes my ride so much more comfortable!
I don’t know anything about the products, but I was telling my nephew about my experience at Toyota and he agreed saying he just purchased his pickup truck at Don Franklin and also received great service.
Everyone was very nice, very knowledgeable, and very efficient. I don’t think you could ask for more.
ALEX was extremely helpful and professional.
He went the extra mile to give feedback on the status of the vehicle.
For service the wait time was less than expected and the price was very reasonable .
Good products and great service! They go out of their way to fix your car! Thanks for servicing my car!
The service at Don Franklin Somerset GMC is superior to the others. They are quick. They are friendly. I’ve never had an issue with these people over the years and I will continue to purchase my vehicles here I highly recommend them.
Easy to schedule. The service is fast, complete and reasonably priced.
Great vehicles and service
I like the way I am treated, and I trust them to do a good job.
Quick service and very experienced ! Love how they keep you informed
Dawn was quick and kept me informed on my repairs