Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Upscale service waiting area. Always check with you before any costly service performed. Friendly and knowledgeable in explanations involving my vehicle.

Report a concern   February 26, 2026 — Rated 10 out of 10 by P.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everything

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.D. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I called and got an appointment right away and they completed my service very promptly and called me when it was ready! Always friendly and helpful.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Georgetta Mcguire Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The look of my genesis. The feel I have in being in control and comfort.
Very friendly and get service to vehicle done in timely manner. Clean car when I pick mine up. Use of a good looking loner too!

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.D. Don Franklin Russell Springs Service
What do you like about our products and services?

Easy to schedule with service department and they take care of you when you arrive.

Report a concern   February 26, 2026 — Rated 10 out of 10 by David Neu Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service people where great,got right on my truck great people to work with

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.A.M. Don Franklin Bardstown - Service
What do you like about our products and services?

I feel like when they work on my car it gets done right and I’m real glad that they opened up another place to do oil changes so now it’s easier to get all that kind of stuff done. ✅

Report a concern   February 26, 2026 — Rated 10 out of 10 by S.R. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Timeless when you arrive as to the service provided.

Report a concern   February 26, 2026 — Rated 10 out of 10 by O.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Super kind

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.V. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very dependable love it

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everything

Report a concern   February 26, 2026 — Rated 10 out of 10 by T.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast and friendly service from Debbie!

Report a concern   February 26, 2026 — Rated 9 out of 10 by J.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service did an excellent job. Kendall and Shannon were great!

Report a concern   February 26, 2026 — Rated 10 out of 10 by Brandy Swafford Don Franklin London Ford - Service
What do you like about our products and services?

Best there is

Report a concern   February 26, 2026 — Rated 10 out of 10 by Tammy Matzke Don Franklin Somerset GM Service Department
What do you like about our products and services?

Simple and easy

Report a concern   February 26, 2026 — Rated 10 out of 10 by Julianne Rice Don Franklin London Ford - Service
What do you like about our products and services?

I came in with a 2001 expedition. They found and fixed the problem very efficiently. All the staff were knowledgeable and friendly.

Report a concern   February 26, 2026 — Rated 9 out of 10 by G.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service department seems like they care about the customer.

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Great people

Report a concern   February 26, 2026 — Rated 10 out of 10 by Keith B Dba Marcum Furn Don Franklin London Ford - Service
What do you like about our products and services?

Don Franklen has the best service department I have ever experienced at a new car lot. Pull up garage doors open so you don’t have to get out in the rain,cold or snow and service technicians do a great job.

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and very professional

Report a concern   February 26, 2026 — Rated 10 out of 10 by B.N. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They have always been very prompt and very thorough. Let me know of any recommended services and quick to get them scheduled or fixed at my request. They are not pushy about the services but just let me know what is recommended and I can decide if I want it done then or not.

Report a concern   February 26, 2026 — Rated 10 out of 10 by S.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Customer service! Everyone is kind and respectful!

Report a concern   February 26, 2026 — Rated 10 out of 10 by Lucas Moore Don Franklin Somerset KIA Service
What do you like about our products and services?

Ty kept up to date by sending me text notifications on car while it was being serviced.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Mitza Smith Don Franklin Ford - Service
What do you like about our products and services?

I was absolutely pleased with the service. I got when I came over to have a new key made for my old vehicle and to get the code ran on my door. I was treated very hospitably and it was a very pleasant environment. I could not ask for any better. I was greeted at the front before I could get out of my car by someone who saw me pull in and realized I was there for Service and told me to just drive around so I didn’t have to get out in the cold. I wish I knew everyone’s name so I could brag on them, but I am very serious. I was pleased completely.

Report a concern   February 26, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and helpful

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.S. Don Franklin Auto
What do you like about our products and services?

Professional services

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick good service great people to deal with

Report a concern   February 26, 2026 — Rated 10 out of 10 by H.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

You just tell me what I really need for my car instead of trying to push unnecessary service

Report a concern   February 26, 2026 — Rated 10 out of 10 by A.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

After you got the part in, it was quick and easy to get the work done.

Report a concern   February 26, 2026 — Rated 10 out of 10 by M.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Cheaper and more honest than Car Town Kia


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