Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I own a 2024 Palisade. It's a lot of value for the price.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Larry Boggs Don Franklin Ford - Service
What do you like about our products and services?

Fast, reliable and accommodating.

Report a concern   December 12, 2025 — Rated 10 out of 10 by B.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service dept. is great! Everyone there is super nice!

Report a concern   December 12, 2025 — Rated 10 out of 10 by L.D. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The items required to fix my vehicle were requisition and received in a timely manner, installed and had my vehicle up & running in a timely manner. The intake peronnel made the process easy for me to get my vehicle back quickly. Thank you!

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Love my Kia Soul. It's small on the outside for parking, but on the inside. It is getting old, but I'm not ready to upgrade yet.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Thomas Akin Don Franklin Ford - Service
What do you like about our products and services?

Love the personal attention and enthusiasm. When you build that on top of competent service technicians, it’s a winning combination.

Report a concern   December 12, 2025 — Rated 10 out of 10 by A.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very nice and courteous!!

Report a concern   December 12, 2025 — Rated 10 out of 10 by D.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The staff was very helpful and extremely polite.

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Had my first service experience and was it was an easy process. Scheduling on line was easy and the reminders were great. Staff were friendly and knowledgeable. Will definitely return for all service needs.

Report a concern   December 12, 2025 — Rated 10 out of 10 by L.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Kia’s

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Question, why is my Hyundai app showing service past due with 4200 mile on the car and the service department had it in the shop last Friday and said oil change or service at 7500 miles? It was in shop for recall starter wire recall.

Report a concern   December 12, 2025 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   December 12, 2025 — Rated 10 out of 10 by D.L. Don Franklin Bardstown - Service
What do you like about our products and services?

Very professional personnel and reliable products

Report a concern   December 12, 2025 — Rated 10 out of 10 by Mary Scott Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Honestly I like your service person Jennifer—very customer service oriented I ve brought my car in and she’s helped me the last couple of times

Report a concern   December 12, 2025 — Rated 10 out of 10 by Michael Collins Don Franklin Burkesville Service Department
What do you like about our products and services?

The people who work there

Report a concern   December 12, 2025 — Rated 10 out of 10 by Richard Anderson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Parts are in stock and the work is always professional.

Report a concern   December 12, 2025 — Rated 10 out of 10 by R.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Fast and friendly

Report a concern   December 12, 2025 — Rated 10 out of 10 by D.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly, really nice waiting area. From what I see so far, very professional work.

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The people!

Report a concern   December 12, 2025 — Rated 10 out of 10 by L.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I have worked in a dealership and been a service manager, the time frame to get a oil change is very slow, I call in and told will be a week or two before can get in, if you are that busy you need to make room for additional help in this area.

I use to do all my own work but have become handicapped and can't get up if I get down so I depend on you for service, I don't like there 10 min oil change area as you don't get what you pay for.

Report a concern   December 12, 2025 — Rated 10 out of 10 by B.P. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Availability!

Report a concern   December 12, 2025 — Rated 10 out of 10 by G.W. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Free wash and clean up

Report a concern   December 12, 2025 — Rated 10 out of 10 by M.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Very professional work was completed fast

Report a concern   December 12, 2025 — Rated 9 out of 10 by Mark Landis Don Franklin Campbellsville Service Department
What do you like about our products and services?

You even treated an “ out of tower” with respect! Nicely done! Thank you!

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.M. Don Franklin Ford - Service
What do you like about our products and services?

Service gentleman were very professional and eager to help get the issues resolved with my truck

Report a concern   December 12, 2025 — Rated 10 out of 10 by M.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service is fine vehicle is great so far

Report a concern   December 12, 2025 — Rated 10 out of 10 by B.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Very courteous and professional. Just as cheap or cheaper than anywhere else. You don’t have to wait to long.

Report a concern   December 12, 2025 — Rated 10 out of 10 by R.K. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly good service

Report a concern   December 12, 2025 — Rated 10 out of 10 by Laronnda Vella Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very professional and helpful!!


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