Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 27, 2026 — Rated 9 out of 10 by B.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is very good and employees are very helpful and polite

Report a concern   August 27, 2026 — Rated 10 out of 10 by Faith Spires Don Franklin Somerset KIA Service
What do you like about our products and services?

I love the friendly service and how great a job they do

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and knowledgeable customer service representatives, easy check-in, top-notch service.

Report a concern   August 27, 2026 — Rated 9 out of 10 by M.B. Don Franklin Hardin County Ford Service
What do you like about our products and services?

You took care of my antifreeze leak, but I need to have the belly pan connected to the front end so it ties into the front end and not zip tied

Report a concern   August 27, 2026 — Rated 10 out of 10 by S.D. Don Franklin Russell Springs Service
What do you like about our products and services?

Friendly and efficient service

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.V. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Excellent service

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Ive been a fan of huyundai for years, but its the customer service from the staff in the sales all the way through to service.

Report a concern   August 27, 2026 — Rated 10 out of 10 by D.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

good service

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.E. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I couldn’t believe how quickly it was done……. 25 minutes!! Everyone was so nice and polite. I was very impressed with this service department!

Report a concern   August 27, 2026 — Rated 9 out of 10 by H.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Jacob was very helpful

Report a concern   August 27, 2026 — Rated 10 out of 10 by Peggy Heckert Don Franklin Bardstown - Service
What do you like about our products and services?

The service department is amazing! They are prompt and get you out the door in a reasonable amount of time! Their price is fair. It’s the only service department at a dealership that I haven’t dreaded going to.

Report a concern   August 27, 2026 — Rated 10 out of 10 by R.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The gentleman who helped me was very kind and explained everything to me.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Sheila Jones Don Franklin Bardstown - Service
What do you like about our products and services?

Your service people 🙄

Report a concern   August 27, 2026 — Rated 10 out of 10 by Patricia Ferris Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have always had great service whenever I bring my car in for maintenance or work done on it. I appreciate all the kind and curtious workers.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Tammy Smith Don Franklin Somerset KIA Service
What do you like about our products and services?

Very nice and helpful! Don or Donnie was the one checked me in and out very professional and nice.

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.G. Don Franklin Burkesville Service Department
What do you like about our products and services?

Efficient and timely

Report a concern   August 27, 2026 — Rated 10 out of 10 by S.U. Don Franklin Burkesville Service Department
What do you like about our products and services?

Took very good care of me when I was in a bad situation

Report a concern   August 27, 2026 — Rated 10 out of 10 by D.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff is always friendly and courteous. Debbie is a pleasure to work with

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The value equation for the K4 is great.
The 10 year unlimited mileage warranty was a huge selling point.
Sampson, our salesman, was great.

Report a concern   August 27, 2026 — Rated 9 out of 10 by K.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Honest about services that needed to be done.

Report a concern   August 27, 2026 — Rated 9 out of 10 by Gary Landis Don Franklin Campbellsville Service Department
What do you like about our products and services?

I can schedule appointments and wait in the waiting room why my vehicle is been serviced.

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.J. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

No pressure sales and fast and friendly service.

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Courteous

Report a concern   August 27, 2026 — Rated 10 out of 10 by R.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Took my skaggs mower in to be serviced and have new blades and a starter put on. Tyler recommended a more expensive blade so I agreed. Cuts better now than it did when it was new! Thanks so much!!

Report a concern   August 27, 2026 — Rated 10 out of 10 by D.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very helpful!

Report a concern   August 27, 2026 — Rated 10 out of 10 by Mary Petzold Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional service

Report a concern   August 27, 2026 — Rated 9 out of 10 by C.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My 1st visit to Don Franklin Nissan..
So far so good..🤞
I’ve just been thru customer service and have had
a great experience…

Report a concern   August 27, 2026 — Rated 10 out of 10 by Thomas Oakley Don Franklin London Ford - Service
What do you like about our products and services?

High quality service department with fast and reliable maintenance!

Report a concern   August 27, 2026 — Rated 10 out of 10 by S.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

nice people prompt do the job

Report a concern   August 27, 2026 — Rated 10 out of 10 by Iven Buster Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The people in the service department are willing to go out of their way to help you with a concern that you might have.


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