Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 28, 2026 — Rated 9 out of 10 by A.L. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

My second KIA. Friendly people!

Report a concern   February 28, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

They treated me like family Barbra and the team made me feel at home and provided outstanding service. They were able to verify the issue and get it fixed in a timely manner. When I took my vehicle home it was driving better than before.

Report a concern   February 28, 2026 — Rated 10 out of 10 by A.T. Don Franklin Russell Springs Service
What do you like about our products and services?

Best service

Report a concern   February 28, 2026 — Rated 10 out of 10 by Billy New Don Franklin Monticello Sales
What do you like about our products and services?

Nice people to work with.

Report a concern   February 28, 2026 — Rated 10 out of 10 by A.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendliness accuracy and short wait time

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.E. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Harley worked hard to get us the best deal!!

Report a concern   February 28, 2026 — Rated 10 out of 10 by B.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great Service !

Report a concern   February 28, 2026 — Rated 10 out of 10 by C.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I liked how nice and eager they were to try and help me even though I was unable to get into a car.

Report a concern   February 28, 2026 — Rated 10 out of 10 by E.B. Don Franklin London Ford - Service
What do you like about our products and services?

The fast service and ability to get a quick appointment

Report a concern   February 28, 2026 — Rated 9 out of 10 by S.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Very friendly and helpful

Report a concern   February 28, 2026 — Rated 10 out of 10 by B.T. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I worked with Ryan Sutherland and he was top notch! Made the process very easy!

Report a concern   February 28, 2026 — Rated 10 out of 10 by Sheryl Blakeman Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I like for the company to listen and work with the customers. I like everything about the Nissan Rogue we got so far. I will say I’m satisfied so far and expect it to stay that way. Thank you to everyone who helped us.

Report a concern   February 28, 2026 — Rated 10 out of 10 by Peter Romanov Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very polite and professional stuff!

Report a concern   February 28, 2026 — Rated 10 out of 10 by M.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Prompt courteous service got my work done quickly and corrrectly,

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.R. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Donnie Hibbard is great, we've bought/traded 2 vehicles with him, highly recommend working with him, super polite and professional.

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I just had a key fob made for my Nissan Armada. Everyone was very friendly and the wait was very short

Report a concern   February 28, 2026 — Rated 9 out of 10 by T.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They get my service done in a reasonable amount of time.

Report a concern   February 28, 2026 — Rated 10 out of 10 by Mark Calk Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Nissan vehicles have always been a great product, but what brings us back to this dealership is the professionalism of MJ Carpenter as well as Jill Carpenter. The support staff there is very friendly and down to earth. I will always recommend MJ to anyone that is interested in a vehicle!

Report a concern   February 28, 2026 — Rated 9 out of 10 by K.O. Don Franklin London Ford - Service
What do you like about our products and services?

The personal was very friendly

Report a concern   February 28, 2026 — Rated 10 out of 10 by K.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly staff and was treated very well by all. Met the finance,manager and salesmen. The service took longer than expected but was offered a ride and enjoyed meeting these folks. We have been there before for service, recall, and bought tires although we did not buy there

Report a concern   February 28, 2026 — Rated 10 out of 10 by M.C. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Very easy to deal with.

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.V. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I would like to say, just listening to the customer gets my 5 stars. I’ve recently had a terrible experience before coming to the Somerset lot. From the fist call and discussion that I had to getting into the truck and taking off was a great experience. It’s nice to see that employees at this lot took their time and listened to the customer needs and got them into what they wanted instead of settling for anything less. Everyone that I have came in contact with at the somerset lot was what me and my family needed for looking for our next vehicle. Drove about an hour and half to get there and will definitely be back. Thanks again.

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Loved the Genesis QV80! We test drive it twice. Xavian helped us understand the benefits of the vehicle, options, etc. He was fantastic, a great representative of your company. Ultimately, it came down to price, but would see Xavian for a future vehicle.

Report a concern   February 28, 2026 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very knowledge and cares about the the person they are dealing with

Report a concern   February 28, 2026 — Rated 10 out of 10 by Dakota Wells Don Franklin Auto
What do you like about our products and services?

Great service and great people helping out!

Report a concern   February 28, 2026 — Rated 10 out of 10 by B.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Ben a good person of knowledge of your products

Report a concern   February 28, 2026 — Rated 10 out of 10 by Stacy Wegner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

CJ and Richard were amazing. He was kind and listened to what I needed and made it happen. I love my new car!!

Report a concern   February 28, 2026 — Rated 10 out of 10 by Beverly Thornsberry Don Franklin Somerset KIA Sales
What do you like about our products and services?

This is the 3rd Kia I have purchased. Needless to say I have always had good luck with them. The salesperson that I worked with was amazing and very helpful.

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I’m impressed with the quality of the product!

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Worked me in and fix the issue with my Highlander and did not try and make me do more than what was needed. Very professional and efficient..


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