Customer Testimonials
Great service
Service was exemplary! Very customer friendly 😊😊
Hands down, one of the best car-buying experiences I’ve ever had. Huge kudos to the entire team!
From the moment I walked in to the moment I drove off, everything was smooth, transparent, and genuinely enjoyable. Donnie and Steve were absolutely amazing to work with — patient, knowledgeable, and never once made me feel rushed, even though it was later in the day and they could have easily wrapped things up.
They took the time to walk me through every step of the process, answered every question without making me feel like I was asking too much, and made sure I felt 100% confident before I signed anything. That kind of care is rare these days.
Because of Donnie and Steve, what should’ve been a long, tiring day turned into a great experience. I left feeling like I was treated like family, not just another sale.
I can’t recommend them enough. If you want a team that actually cares and gets it right, ask for Donnie and Steve. You won’t regret it!
Friendly employees good service
Amazing and top quality
Everything
Professional and Courteous
He went beyond and above to help us out
Oil changes
No pressure to purchase, and helpful in selecting the type of truck I wanted for my budget
Great products and the dealership stands behind them if anything goes wrong
Service is good, have been disappointed in some of the cheap materials used by Nissan
The friendly people and service
Very friendly and reliable service
Reliable and fast
Great service
The staff are always friendly and helpful. Products and services are high quality.
Great people and great service. No matter the issue, question, or concern, they answer quickly.
Confidence in service
I like that I can drop my car off and they will take me to work and then come back and get me when it is finished.
I always get great service when we take our vehicles there.
Scuba Steve was an absolute pleasure to work with! He made everything seamless and made sure we’re taken care of! They will definitely have our business in the future 👍👍👍. If you’re thinking about going in to buy your car do it! They’ll help you out any way they can and make it easy! Glad to be a part of the Don Franklin Somerset Family!
Chris Sally’s was amazing!! He helped me out tremendously & made it so easy . One of the best there !
I had a great experience working with Kim Woods. He was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, helped me find the right vehicle for my needs and budget, and made the entire process smooth and stress free. His honesty and excellent customer service really stood out. I highly recommend him to anyone looking for a great car buying experience!
Harley our salesman along with Rich were very fair and professional to work with on our deal. The facility was nice and the carnival we purchased has been an absolute dream.
There was a lot to choose from and the people were very nice.
No pressure and great service
Fast, efficient, answers all questions, goes outside the box and and helps with all needs.
Friendly service
You have absolutely the best people at your Burkesville location. John, your service advisor is top notch. He explained everything about my 50,000 mile service in detail so I knew exactly what was done during this service. I think my technician name Nicki. I got to meet him and he also went over everything he did to my vehicle. You probably won’t do this but I hope you will see that these professionals receive accommodations for their work on my vehicle.
The Somerset store used to do my service work and it doesn’t compare with Burkesville. Somerset got grease on my headliner from someone with an old greasy baseball cap on. The very next service I had big oily hand prints on my console, seat and door panel. Just so you know you Somerset store is not meeting your standards with many people in my community. You will probably blow this message out the window and that’s ok. I just want you to know how it is. Burkesville will be completing the service with on the two vehicles I purchased from Don Franklin Dealership. Danny Guffey
1100 Highway 1275 N
Monticello, KY 42643
Phone number removed