Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 5, 2025 — Rated 9 out of 10 by R.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It's a nice vehicle!

Report a concern   November 5, 2025 — Rated 10 out of 10 by M.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Efficient group of people

Report a concern   November 4, 2025 — Rated 9 out of 10 by Jennifer Strunk Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone in the service department is so friendly. They keep you updated & get you in and out in a timely manner. And they are open on Saturdays!

Report a concern   November 4, 2025 — Rated 10 out of 10 by L.C. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly personnel. Just wish they'd fix my maintenance schedule

Report a concern   November 4, 2025 — Rated 10 out of 10 by Michael Clemons Don Franklin Ford - Service
What do you like about our products and services?

Friendly customer service reps and quick service

Report a concern   November 4, 2025 — Rated 10 out of 10 by K.F. Don Franklin Bardstown - Service
What do you like about our products and services?

Always nice and very helpful

Report a concern   November 4, 2025 — Rated 10 out of 10 by H.H. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

We bought a 2011 Kia Soul and we have not had any problems with it, we wanted to try another one and the Kia Sportage SX Prestige was the best fit for us after trying 7 others cars. The service at the dealership was excellent.

Report a concern   November 4, 2025 — Rated 10 out of 10 by Charles Buchanan ll Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Really liked our salesman Collin O’Connell. We had previously owned 2 Sonatas in the past and was happy with them. We are expecting a good vehicle this time. Also, the warranty and service guarantee is a very important thing.

Report a concern   November 4, 2025 — Rated 10 out of 10 by W.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Nathan is the service department is outstanding and has taken great care of me for years.

Report a concern   November 4, 2025 — Rated 10 out of 10 by J.W. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Love RAM

Report a concern   November 4, 2025 — Rated 10 out of 10 by I.J. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love the service and my Kia

Report a concern   November 4, 2025 — Rated 9 out of 10 by P.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

It’s convenient and easy to get an appointment.

Report a concern   November 4, 2025 — Rated 10 out of 10 by K.S. Don Franklin Glasgow Sales Department
What do you like about our products and services?

How the sales person wasn’t pushy. She didn’t try to get me to get in a vehicle I wasn’t interested in. She was very polite and very helpful. It was a stress free time and everything couldn’t have went any better.

Report a concern   November 4, 2025 — Rated 10 out of 10 by M.W. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I like everything about my truck and my salesman Justin burton was great

Report a concern   November 4, 2025 — Rated 9 out of 10 by D.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Every time I have went in for service, I have been very pleased with the employees. They seem to really care that the customer understands everything they are doing to service your vehicle.

Report a concern   November 4, 2025 — Rated 10 out of 10 by June Haste Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I have been a Chevrolet owner since 1965.
I like the salesman (Justin Burton) that no matter when I walk in, treats me like family.
Have rarely had a problem with my GM vehicle!

Report a concern   November 4, 2025 — Rated 10 out of 10 by Steven Smith Don Franklin Auto
What do you like about our products and services?

Friendly, answers all of our questions and work hard at getting what we wanted and needed.

Report a concern   November 4, 2025 — Rated 10 out of 10 by L.S. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Sales staff were very nice and answered all of our questions. They were all very personable and easy to talk to.

Report a concern   November 4, 2025 — Rated 10 out of 10 by W.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like Kia brand I’ve been with Kia for awhile. Good service from Stanley Simcox

Report a concern   November 4, 2025 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is always so nice and welcoming!

Report a concern   November 4, 2025 — Rated 10 out of 10 by G.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Style of vehicles; warranty; more options for less money than other brands.

Report a concern   November 4, 2025 — Rated 10 out of 10 by B.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I was able to get everything handled with no problems. I'll just have to come back when they get one part in.

Report a concern   November 4, 2025 — Rated 10 out of 10 by Donnie Kilburn Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very helpful and friendly

Report a concern   November 4, 2025 — Rated 10 out of 10 by Paul Omalokolo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very nice job

Report a concern   November 4, 2025 — Rated 10 out of 10 by Stephen Bennett Don Franklin Russell Springs Sales Department
What do you like about our products and services?

The salesman we worked with was knowledgeable and friendly. No one wants to feel pressured when looking for a vehicle, and with Blake Miller at the Russell Springs dealership was exemplary. I would highly recommend him to anyone!

Report a concern   November 4, 2025 — Rated 10 out of 10 by Mark Williams Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We have always been treated respectfully & they stand behind their products

Report a concern   November 4, 2025 — Rated 10 out of 10 by R.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly, quick service at an affordable price.

Report a concern   November 4, 2025 — Rated 10 out of 10 by Dylan Jones Don Franklin Somerset KIA Sales
What do you like about our products and services?

The wide selection and the service the team made to find a vehicle that fit my budget.

Report a concern   November 4, 2025 — Rated 10 out of 10 by Jacqueline Lefevers Don Franklin London Ford - Service
What do you like about our products and services?

Services is spot on. You make an appointment and your car is serviced on time!

Report a concern   November 4, 2025 — Rated 10 out of 10 by J.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service, the people. I’d rather go here than to any of the other dealerships for my service needs.


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