Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 20, 2026 — Rated 10 out of 10 by R.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Ralph and Trey are great employees and have excellent customer service.
The boys at service did a good job as well.

Thank you Trey!

Report a concern   May 20, 2026 — Rated 10 out of 10 by L.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone is nice and easy to work with.

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your good customer service, your prices. I was a Service Manager for Glenn Nissan and Service Director and Parts Director for Glenn Infiniti. And Worked with Infiniti North American. We were ranked number one for fixed right the first time and 100% Customer Satisfaction for North America so I know what it takes to give great service. I don't trust many people working on my Nissans. Thanks for the great Service you do for me.

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I was happy to find a authorized bad boy repair center

Report a concern   May 20, 2026 — Rated 10 out of 10 by M.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good service and prompt, friendly customer service thanks!

Report a concern   May 20, 2026 — Rated 10 out of 10 by W.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Done a good job

Report a concern   May 20, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly people

Report a concern   May 20, 2026 — Rated 10 out of 10 by Nicole Kerstetter Don Franklin Bardstown - Service
What do you like about our products and services?

Service Department is wonderful! Friendly, listens to concerns, and works to resolve issues. Mark - Manager is great and went above and beyond the call of duty to make sure my vehicle was right.

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Whitney Moon is a very good person to work with on vehicles

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.P. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

fast service

Report a concern   May 20, 2026 — Rated 10 out of 10 by Kyle Young Don Franklin Somerset GM Service Department
What do you like about our products and services?

:)

Report a concern   May 20, 2026 — Rated 10 out of 10 by H.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Intelligent,responsive and fair pricing

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great customer service

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Always treated very nice

Report a concern   May 20, 2026 — Rated 10 out of 10 by C.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The work is good and the prople are great

Report a concern   May 20, 2026 — Rated 10 out of 10 by Michael Martz Don Franklin Burkesville Service Department
What do you like about our products and services?

Great people with Great service. AA++

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the knowledgeable staff,
I like knowing my vehicles are in capable hands of professional mechanics,
I like the service department as a whole.

I don’t like surveys. I think it is a waste of your money and my time.

Pay your service department more and stop begging for a pat on the back for doing what you are paid for.

Report a concern   May 20, 2026 — Rated 10 out of 10 by M.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service. Car running great!

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Trustworthy

Report a concern   May 20, 2026 — Rated 9 out of 10 by R.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Convenience

Report a concern   May 20, 2026 — Rated 9 out of 10 by J.G. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Staff are very friendly.

Report a concern   May 20, 2026 — Rated 10 out of 10 by C.D. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Great service

Report a concern   May 20, 2026 — Rated 10 out of 10 by Karla Vanhooser Don Franklin Somerset KIA Service
What do you like about our products and services?

Superb customer service! So friendly and helpful!

Report a concern   May 20, 2026 — Rated 10 out of 10 by H.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

You all meet the demands of the customers. Quick, honesty and deliver results!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Jerry Blair Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service and waiting are great!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Tonya Maynard Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Staff is always friendly and helpful

Report a concern   May 20, 2026 — Rated 10 out of 10 by Tim Warner Don Franklin Bardstown - Service
What do you like about our products and services?

Service manager is very personable and trustworthy. I can trust that my wife will be recommended required service

Report a concern   May 20, 2026 — Rated 10 out of 10 by P.R. Don Franklin Bardstown - Service
What do you like about our products and services?

We’ve always seen treated nicely and with care. The care is appreciated.

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The service crew is top notch. They are very knowledgeable and helpful.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Kent Noe Don Franklin Ford - Service
What do you like about our products and services?

Great and friendly service
Fair prices
Knowledgeable techs


Privacy Policy