Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 14, 2026 — Rated 9 out of 10 by D.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast convient my service

Report a concern   April 14, 2026 — Rated 10 out of 10 by S.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff is friendly and waiting area is nice

Report a concern   April 14, 2026 — Rated 10 out of 10 by Ruben Hicks Don Franklin London Ford - Service
What do you like about our products and services?

Fast service, great encounters with employees,

Report a concern   April 14, 2026 — Rated 9 out of 10 by M.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Had an oil change today, service man was nice and help me check out the system on monitor. However I notice some greasy finger prints on driver door and window and trim. You might want to have the mechanic clean up somewhat when getting in and out or car. Overall view was good, looking forward to future oil changes. Thanks

Report a concern   April 14, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The people were very customer oriented and the service was totally fast and efficient! Thank you!

Report a concern   April 14, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy to schedule and service time was quick.

Report a concern   April 14, 2026 — Rated 10 out of 10 by Lou Sunley Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The Customer Service Dept. of Hyundai is the BEST I have ever experienced! I look forward to ‘service days’ on my Tucson. Thank you all, especially Alexis and Chris!

Report a concern   April 14, 2026 — Rated 10 out of 10 by P.L. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Salesman knew what to do not pushy. Answered ever questions. And when texted. Texted back very quickly. So far so good

Report a concern   April 14, 2026 — Rated 10 out of 10 by D.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everything was explained clearly, took my car as soon as I arrived and didn’t wait too long

Report a concern   April 14, 2026 — Rated 10 out of 10 by Ned Werling Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great staff, professional, efficient, beautiful facility.

Report a concern   April 14, 2026 — Rated 10 out of 10 by Townya Ritzie Don Franklin Columbia Nissan Service
What do you like about our products and services?

I like the professional but courteous employees.

Report a concern   April 14, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Best service department around. I will always buy a Lincoln for the service department

Report a concern   April 14, 2026 — Rated 10 out of 10 by Erin Johnson Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Genesis service is 5 star. Dan took great care of me me. The service alone is enough for me to it another Genesis! Love my vehicle! Service is everything!

Report a concern   April 14, 2026 — Rated 10 out of 10 by F.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to get an appointment
Took car right on time
Everything completed on time

Report a concern   April 14, 2026 — Rated 10 out of 10 by T.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Convenient and easy to work with

Report a concern   April 14, 2026 — Rated 10 out of 10 by J.K. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Didn’t feel pressured, Tyler Wesley knew exactly what I was looking for.

Report a concern   April 14, 2026 — Rated 10 out of 10 by Tommie Howard Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam is always a lot of help, friendly. Professional and personable. He always reaches out on special occasions for example my birthday. He always returns calls and answers all questions. He goes above and beyond.

Report a concern   April 14, 2026 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with!

Report a concern   April 14, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department is fast and efficient.

Report a concern   April 14, 2026 — Rated 10 out of 10 by A.T.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

I thinks all is good

Report a concern   April 14, 2026 — Rated 10 out of 10 by M.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Amazing service I actually went to wrong area and a gentlemen escorted me to the correct area and our tech was very friendly very informative 10 out of 10 out 10 !

Report a concern   April 14, 2026 — Rated 10 out of 10 by L Mark Rogers Grading Company Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone is very helpful and polite.

Report a concern   April 14, 2026 — Rated 10 out of 10 by E.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Make my appointment and didn’t have to wait a long time for my Service to be done. No hassle that what I like.

Report a concern   April 14, 2026 — Rated 10 out of 10 by D.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They we're very respectful with my vehicle. They had my vehicle in and out in a decent amount of time. They were very respectful and knowledgeable. I would recommend them to everybody.

Report a concern   April 14, 2026 — Rated 10 out of 10 by S.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Reliable

Report a concern   April 14, 2026 — Rated 10 out of 10 by Colby Petersen Don Franklin London Ford - Service
What do you like about our products and services?

Employees are very nice and professional

Report a concern   April 14, 2026 — Rated 9 out of 10 by M.S. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Price & wife is happy

Report a concern   April 14, 2026 — Rated 10 out of 10 by R.C. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

courteous, knowledgeable about product

Report a concern   April 14, 2026 — Rated 10 out of 10 by N.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Reliable and dependable

Report a concern   April 14, 2026 — Rated 10 out of 10 by J.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service,friendly staff and easy scheduling.


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