Customer Testimonials
The Saturday oil change appointments are awesome!
Once you have a appointment it’s quick
The friendly and cooperative of the salespeople
Attention to needs and superior service. Didn’t feel pressured. One of the most enjoyable/easiest car buying processes I’ve ever been through. Cory Sears was great!!
Very friendly and service is top notch
Great Customer Service! Hands down the best as always. Emily and Kristian went above and beyond. 10/10
Keeping it real
Very friendly staff, I recommend them 100%
Everyone was extremely nice & helpful. Jackson helped make our purchasing of a new vehicle so easy!
Salesman Andrew Robinson was great. Sales manager Walt very informative
Sales person was not pushy listening to our point of view
First class product. Very helpful with services
Justin is great to work with. I know I can call him if I need anything.
I have driven Buicks most of my entire life and I prefer them above all others. I have my Jeep serviced, I bought it from Don Franklin Ford in Columbia, at the dealership in Somerset and have had nothing but great experience with the people in the service department there.
Found the exact car I wanted on their website and they drove it over from another lot over an hour away! Worked with me on getting my payments where I wanted them!
This is my second Nissan. The first was still driving great at 181,000 miles.
Stayed to make a sale
Their salesman was very helpful and patient with finding what we wanted
Friendly, you feel like you are buying a car from a friend!
Jordan Mann and the entire crew at Don Franklin Ford are top notch. They all go above and beyond to ensure a smooth transaction!
Friendly people! service was great. Place in Middlesboro was rude didn’t care where they had your business or not apparently.
Customer service was outstanding from start to finish. Couldn’t be more satisfied with my experience.
Service was very prompt.
Great customer service! always do a great job!
Quick and detailed.
You are open on Saturdays for working people who can’t get there through the week!
Service is always prompt and done as required
Service is great and easy to schedule.
Ease of scedulong
Your service is always great. But I have ad issues with to many recalls and parts are unavailable, which is of no fault of the dealership. Will continue to trust Don Franklins in London, ky with my business.