Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 7, 2025 — Rated 10 out of 10 by Sonya Prewitt Don Franklin Somerset GM Service Department
What do you like about our products and services?

The technician was very informative and used terms that I could understand. The service department kept me updated. The entire process from scheduling my appointment to having my car diagnostic performed and repaired was stress free.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Gloria Harrison Don Franklin Ford - Service
What do you like about our products and services?

Kindness and trustworthiness

Report a concern   November 7, 2025 — Rated 10 out of 10 by Natalie Lewis Don Franklin Russell Springs Service
What do you like about our products and services?

Staff are always professional and friendly. You are alway updated on vehicle concerns and upfront cost! They go out of their way to get you safely back on the road as affordable as possible

Report a concern   November 7, 2025 — Rated 10 out of 10 by C.L. Don Franklin Ford - Service
What do you like about our products and services?

Listened to what was wrong with my vehicle and so have been patient with me to get it fixed

Report a concern   November 7, 2025 — Rated 10 out of 10 by P.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

I had my oil changed and waited in the lounge. It didn’t take very long to do it and it was comfortable waiting in the lounge.

Report a concern   November 7, 2025 — Rated 10 out of 10 by T.L. Don Franklin London Ford - Service
What do you like about our products and services?

Customer service

Report a concern   November 7, 2025 — Rated 10 out of 10 by K.Y. Don Franklin Monticello Service
What do you like about our products and services?

Good customer service from Derek Lester. They will call if something expensive needs done before they fixed. No surprises with them.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Steven Runyon Don Franklin Somerset KIA Service
What do you like about our products and services?

Professional service in a timely manner. The guys who helped me was Danis and Tyler and they were great. I’ve purchased 2 Kia from Don Franklin in the last 6 months, and love them so far! They advertise treating folks like family, and that’s a very true statement!

Report a concern   November 7, 2025 — Rated 10 out of 10 by T.C. Don Franklin London Ford - Service
What do you like about our products and services?

Always cares good care of car

Report a concern   November 7, 2025 — Rated 10 out of 10 by B.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

No wait time and reasonable prices

Report a concern   November 7, 2025 — Rated 10 out of 10 by Franklin Franklin Management Don Franklin Burkesville Service Department
What do you like about our products and services?

They are Great!!

Report a concern   November 7, 2025 — Rated 9 out of 10 by K.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer was professional and courteous and did not pressure for unnecessary services.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Mark Oakes Don Franklin Columbia Nissan Service
What do you like about our products and services?

Reliable cars and good people 👌

Report a concern   November 7, 2025 — Rated 10 out of 10 by J.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Had oil & filter changed, rotated tires, checked fluids & hoses. Very friendly, knowledgeable, and respectful!

Report a concern   November 7, 2025 — Rated 10 out of 10 by D.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

People are very nice and service is good

Report a concern   November 7, 2025 — Rated 9 out of 10 by T.B. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Great customer service.

Report a concern   November 7, 2025 — Rated 9 out of 10 by A.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

It’s simple. And the employees explain things in a way I understand

Report a concern   November 7, 2025 — Rated 10 out of 10 by M.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The friendliness of the staff

Report a concern   November 7, 2025 — Rated 10 out of 10 by T.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service is great!

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.L. Don Franklin Ford - Service
What do you like about our products and services?

Stafwas very helpful, friendly, and professional. My wait was three hours for all my service and I was consulted often and asked if I needed anything.

Report a concern   November 7, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You most of the time do good work but when

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.L. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service and friendly employees!

Report a concern   November 7, 2025 — Rated 10 out of 10 by Doug Robb Don Franklin London Ford - Service
What do you like about our products and services?

Service riters proferionalizm
Clean areas
Speed of service
Customer service the best

Report a concern   November 7, 2025 — Rated 10 out of 10 by James Brown Don Franklin Monticello Service
What do you like about our products and services?

Staff members are very good at their job and they make the customer feel very important.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Matt Emerson Don Franklin Russell Springs Service
What do you like about our products and services?

We brought our Acadia in to have a recall fixed. Everyone was very friendly, and the job was done way quicker than I would have anticipated. I was very impressed.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Crystal Burk Don Franklin London Ford - Service
What do you like about our products and services?

Everything ran right on time and everyone was very professional and polite

Report a concern   November 7, 2025 — Rated 10 out of 10 by Dale Smith Farm Don Franklin Somerset GM Service Department
What do you like about our products and services?

Benny Duck is great to deal with

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I'm very pleased with the service I received and the gentlemen that scheduled my service appointment. checked in my car, and serviced the vehicle.

Report a concern   November 7, 2025 — Rated 10 out of 10 by G.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good products

Report a concern   November 7, 2025 — Rated 10 out of 10 by G.R. Don Franklin Hardin County Ford Service
What do you like about our products and services?

They service personnel was honest and they were very professional as I waited for the repair to be completed on my truck


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