Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 25, 2026 — Rated 10 out of 10 by Brenda Chapman Don Franklin Somerset KIA Sales
What do you like about our products and services?

Stan the salesman was very professional, yet very friendly. I have never had problems with any services.

Report a concern   August 25, 2026 — Rated 10 out of 10 by P.J. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

My Mom Name removed Went I Never Went. This Is Her Daughter Jessica Hatcher Email

Report a concern   August 25, 2026 — Rated 10 out of 10 by Larry Morris Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very friendly

Report a concern   August 25, 2026 — Rated 10 out of 10 by Juliana Beckmann Don Franklin Russell Springs Service
What do you like about our products and services?

Get an appointment. They get me in take care of all my needs! Super quick service!

Report a concern   August 25, 2026 — Rated 10 out of 10 by Connie Merrick Don Franklin Somerset KIA Service
What do you like about our products and services?

Value but dependability's, friendly but professional

Report a concern   August 25, 2026 — Rated 9 out of 10 by T.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very informative, answers all my questions, Very professional and curtious.

Report a concern   August 25, 2026 — Rated 10 out of 10 by B.W. Don Franklin Monticello Service
What do you like about our products and services?

Prompt,courtesy and good service

Report a concern   August 25, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I have worked a number of times with Marc Franco and think he’s just a great representative of the company. He has never used the high pressure approach. Instead he listens to customer needs and works to find options that meet those needs expectations.
Friendly personality that makes home ready to talk to and that inspires confidence in the information he shares. Just an overall nice guy.
Also, the service department has always met or exceeded my expectations in scheduling and performing service. Again gaining trust through their reliability.

Report a concern   August 25, 2026 — Rated 10 out of 10 by R.W. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

I like that I got in and out in the same day but I didn’t like that I have to wait for parts to be put on. I feel like as a costumer It should be a priority to be took care of that day be able to take my vehicle home.

Report a concern   August 25, 2026 — Rated 10 out of 10 by R.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very nice friendly people

Report a concern   August 25, 2026 — Rated 10 out of 10 by R.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Like the product the service and the salesperson

Report a concern   August 25, 2026 — Rated 10 out of 10 by D.G. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Sasha was very kind and understood what my wants were and helped me as far as planning on coming back in a month and trading in my car for one of your used Suv's that I can budget. I loved looking at your huge inventory, but I am a disabled Senior so I will be looking at your lower priced cars and that's OK with me. THANK YOU! ☺️

Report a concern   August 25, 2026 — Rated 10 out of 10 by Terry Harvey Don Franklin Ford - Service
What do you like about our products and services?

Knowledgeable friendly accommodating folks

Report a concern   August 25, 2026 — Rated 10 out of 10 by W.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quality and history of great performance

Report a concern   August 25, 2026 — Rated 9 out of 10 by C.C.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Convenient location.

Report a concern   August 25, 2026 — Rated 10 out of 10 by Jennifer Maples Don Franklin Lexington Nissan - Service
What do you like about our products and services?

So far, I have no complaints! so thanks!

Report a concern   August 25, 2026 — Rated 10 out of 10 by A.S. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Customer Service was fantastic! Haleigh and Ralph were top notch.

Report a concern   August 25, 2026 — Rated 10 out of 10 by N.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly people. Good quick service.

Report a concern   August 25, 2026 — Rated 10 out of 10 by S.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Everyone was nice

Report a concern   August 25, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

They did an awesome job servicing my truck. When a mistake was made they owned that mistake instead of trying to cover it up and corrected the problem. Awesome service from too to bottom.

Report a concern   August 25, 2026 — Rated 10 out of 10 by Kelly Rankin Don Franklin Somerset KIA Service
What do you like about our products and services?

I come to you all because of your service department. I use to go to another dealership closer to my house, but Don is pleasant and knows what he’s talking about. He is organized, professional, and takes care of his customers. That’s why I come there.

Report a concern   August 25, 2026 — Rated 10 out of 10 by A.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The way me and my wife was treated was great I’ve been to other dealers and they wouldn’t even take my info cause I’m a mechanic and I’m always looking that way but yall was more then happy to sit down with us and find out what we had and needed and even what was going on in life Josh was great thank you so much

Report a concern   August 25, 2026 — Rated 10 out of 10 by Craig Summers Don Franklin Campbellsville Service Department
What do you like about our products and services?

Darin Vaughn Brandon white and Jarod whitlow great to work with

Report a concern   August 25, 2026 — Rated 10 out of 10 by L.S. Don Franklin Corbin CDJR Service
What do you like about our products and services?

They have great customer service

Report a concern   August 25, 2026 — Rated 10 out of 10 by C.L. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Everyone is so friendly and eager to help.

Report a concern   August 25, 2026 — Rated 10 out of 10 by T.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I absolutely love my 2024 Kona N Line. Great performance and great comfort. Service is outstanding and everyone is so friendly.

Report a concern   August 25, 2026 — Rated 10 out of 10 by P.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Your service worker Brenda “leigh” Carr is An amazing worker and truly made the experience with Don Franklin remarkable.

Report a concern   August 25, 2026 — Rated 10 out of 10 by P.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Convenient location and a wonderful waiting area

Report a concern   August 25, 2026 — Rated 10 out of 10 by Sandra Goatley Don Franklin Bardstown - Service
What do you like about our products and services?

Quick services. Friendly personnel

Report a concern   August 25, 2026 — Rated 9 out of 10 by P.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service is good and they will tell you about how long it will take and they have been on time. Also I ask to have brake pads checked and they did and said were ok . Some people would have taken advantage and told me they needed to be replaced so I was really pleased at they were honest


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