Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 19, 2025 — Rated 10 out of 10 by Herbert Duncil Don Franklin Bardstown - Service
What do you like about our products and services?

It looked like you washed my car and sprayed air refresher in it. I was pretty impressed.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Barry Biggs Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Gavin was great to work with and got awesome service from everyone. They also gave me the best value for my trade in!!

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Keeping you informed every step of the way. Fast and reliable

Report a concern   November 19, 2025 — Rated 10 out of 10 by B.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan with genesis service was fantastic

Report a concern   November 19, 2025 — Rated 10 out of 10 by Tabitha Howe Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Cat Kirby is the best! She makes buying a car seem easy and nonstressful

Report a concern   November 19, 2025 — Rated 10 out of 10 by G.Y. Don Franklin Russell Springs Service
What do you like about our products and services?

On time and no pressure

Report a concern   November 19, 2025 — Rated 10 out of 10 by Connie Burks Don Franklin Somerset GM Service Department
What do you like about our products and services?

You do what I need and do it with care I've never been disappointed Thank you 😊

Report a concern   November 19, 2025 — Rated 10 out of 10 by Rachel Boggs Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The staff went above and beyond to make buying my car a no brainer. From servicing and replacing a few needed parts to delivering my vehicle to me I have nothing bad I can say.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Danny Delaughter Don Franklin Somerset GM Service Department
What do you like about our products and services?

That your company uses genuine AC Delco products

Report a concern   November 19, 2025 — Rated 10 out of 10 by Heather Brady Don Franklin Campbellsville Service Department
What do you like about our products and services?

Blake and Gary are phenomenal to work with. Always accommodating and very knowledgeable.

Report a concern   November 19, 2025 — Rated 10 out of 10 by C.C. Don Franklin Monticello Service
What do you like about our products and services?

I like the fast service & friendly staff

Report a concern   November 19, 2025 — Rated 10 out of 10 by W.F. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Design of vehicles and they treat you like family!!!

Report a concern   November 19, 2025 — Rated 10 out of 10 by Leah Lind Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very happy with my purchase. Don Franklin’s staff took care of me and I love my new (used) car!! Thanks to all the staff, everyone I worked with was friendly and helpful!

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Very friendly staff and great to work with. Kept me informed and updated on all the developments and issues that I was having done with my vehicle

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.B.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service of kindness

Report a concern   November 19, 2025 — Rated 10 out of 10 by J.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Was on time and quick

Report a concern   November 19, 2025 — Rated 9 out of 10 by W.H. Don Franklin Ford - Service
What do you like about our products and services?

Friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by Audra Carmichael Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was very easy to make the appointment. Everyone there was very nice and helpful. Chris answered whatever questions I had. I was in customer service for over 30 years so I feel I know good customer service when I experience it and you all did a great job!

Report a concern   November 19, 2025 — Rated 10 out of 10 by R.E. Don Franklin London Ford - Service
What do you like about our products and services?

They give the best after purchase service in my opinion

Report a concern   November 19, 2025 — Rated 10 out of 10 by D.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Good service and the people are friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by Joyce Floyd Don Franklin Somerset KIA Service
What do you like about our products and services?

The Service is Great…Treated very Nice!

Report a concern   November 19, 2025 — Rated 10 out of 10 by Jalee Morris Don Franklin Somerset KIA Service
What do you like about our products and services?

Polite Workers, Clean and on their Game

Report a concern   November 19, 2025 — Rated 9 out of 10 by T.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

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Report a concern   November 19, 2025 — Rated 10 out of 10 by V.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Sales department seems to be top notch plow ahead with your service David at corbin prayers in your journey

Report a concern   November 19, 2025 — Rated 10 out of 10 by W.C. Don Franklin London Ford - Service
What do you like about our products and services?

Ive been a ford man for the last 40 years with dealers from numerous dealerships, your service beats any i’ve dealt with over thr years!
Thanks Don Franklin Ford

Report a concern   November 19, 2025 — Rated 10 out of 10 by Wesley Warfield Don Franklin Bardstown - Service
What do you like about our products and services?

Extremely good service in personnel knows what they’re doing

Report a concern   November 19, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great people

Report a concern   November 19, 2025 — Rated 10 out of 10 by Penny Harris Don Franklin Auto
What do you like about our products and services?

All of the employees were very professional and friendly. They helped me get the car I wanted at a fair price.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

The staff are always friendly and courteous. I have recommended you to several family members as well as my employer.

Report a concern   November 19, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

The service has always been good, the employees there are always helpful and friendly. However, charging me 3% to use my debit card to pay for service was not a nice experience, next time I will bring cash.


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