Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 29, 2026 — Rated 10 out of 10 by I.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Short answer is everything friendly people that you feel like actually have your back, me and my family have all gotten cars and our services there and I don’t think there’s ever been an issue.

Report a concern   July 29, 2026 — Rated 10 out of 10 by T.H. Don Franklin Monticello Service
What do you like about our products and services?

Always give great customer service!

Report a concern   July 29, 2026 — Rated 10 out of 10 by Sandra Coleman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very impressed with the overall experience from the time I left my vehicle, courtesy driver taking me back to work, very informative when I picked up my vehicle .
1st time really dealing with the dealership, definitely will not be the last ! 😊

Report a concern   July 29, 2026 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Service was done as promised. Small issue at the end but it was remedied quickly .

Report a concern   July 29, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff and technicians were very nice, friendly, and helpful.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

The staff was easy to work with.

Report a concern   July 29, 2026 — Rated 10 out of 10 by Melissa Henderson Don Franklin Somerset GM Service Department
What do you like about our products and services?

I always receive excellent service from the Chevrolet service department. Everyone is friendly, professional, and takes the time to answer my questions. They make the process easy and always treat me with respect. I’m very satisfied with the service I receive and appreciate the great customer care every visit.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Love my bronco and the staff are great

Report a concern   July 29, 2026 — Rated 10 out of 10 by P.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Well I think everyone and all of the products are great the service is quick and professional and I am a retired science teacher so I give you people an A+

Report a concern   July 29, 2026 — Rated 10 out of 10 by M.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone was really helpful and nice

Report a concern   July 29, 2026 — Rated 10 out of 10 by Kristy Powers Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly. Great atmosphere. Service department always willing to help.

Report a concern   July 29, 2026 — Rated 10 out of 10 by C.B.F. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick and efficient.

Report a concern   July 29, 2026 — Rated 10 out of 10 by Shelley Gover Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly fast and efficient

Report a concern   July 29, 2026 — Rated 9 out of 10 by K.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick

Report a concern   July 29, 2026 — Rated 10 out of 10 by David Miller Don Franklin Bardstown - Service
What do you like about our products and services?

They done a great job with the oil change!

Report a concern   July 29, 2026 — Rated 10 out of 10 by J.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Easy to get in for service
Friendly

Report a concern   July 29, 2026 — Rated 9 out of 10 by R.G. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Love the atmosphere very fresh and do a great job with the customers I would tell everyone about you all do great job on my car

Report a concern   July 29, 2026 — Rated 10 out of 10 by Mia Davis Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

the service guys are very kind and efficient 10/10

Report a concern   July 29, 2026 — Rated 10 out of 10 by G.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Quick service

Report a concern   July 29, 2026 — Rated 10 out of 10 by K.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Doug in service was phenomenal! Friendly, helpful. I felt fairly treated. Highly recommend.

Report a concern   July 29, 2026 — Rated 9 out of 10 by J.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everyone is always very friendly and helpful

Report a concern   July 29, 2026 — Rated 10 out of 10 by M.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The guy who handled my service at the desk i think his name was Jacob he got me in and out fast was friendly and approachable so there wasn't that awkward moment you have with some service people lol. He answered all of my questions and honestly it was a very pleasant experience. Will come back for future oil changes based off this experience

Report a concern   July 29, 2026 — Rated 10 out of 10 by M.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Services are on time and performed quickly. All work needed to be completed is made aware upfront.

Report a concern   July 29, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Not pushy and great deals!

Report a concern   July 28, 2026 — Rated 10 out of 10 by Vernon Ritchie Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Detailed breakdown of the service that was done, and a window that you can actually see it being done, and sometimes get a free was

Report a concern   July 28, 2026 — Rated 10 out of 10 by D.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is well organized and well run. They are always ready for me when I arrive and the information and updates they provide are always timely and informative.

Report a concern   July 28, 2026 — Rated 10 out of 10 by T.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff

Report a concern   July 28, 2026 — Rated 10 out of 10 by C.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professionalism

Report a concern   July 28, 2026 — Rated 10 out of 10 by C.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Respectful honest up front and go out of there way to get you the best deal and approved

Report a concern   July 28, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Priced fare and friendly


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