Customer Testimonials
Friendly people and fair prices.
Excellent staff and techs.......Nice facility... Friendly and efficient. Good service and sales...
The Service Dept has been fantastic to work with. They go out of their way to make sure our vehicle is in top running condition. Our van is a 2013 and we are so thankful it is in good hands. If prices ever come down we will be there to purchase our next vehicle from them.
The staff at the desk are great! They treat me like an old friend instead of a service call.
They bent over backwards to make a deal and I appreciate their willingness to get it done.
Always friendly and have a comfortable waiting area.
The service department is the best!!
Your services are great! The help i received getting me into a vehicle was phenomenal!!
Had an oil change done fairly quickly, and the price was better than I expected
Everything is excellent. Never had any issues. Great staff. Maxwell Watson is the best.
Lamar and his team always take care of us! Thank you!
N/A
GMC service department is great, technician Billy Hall done a great job on my vehicle.
They really care about customers, the driven by family saying is spot on .
The staff is wonderful stay with you with your sale
Satasfyed prompt
Location is convenient .
Service staff were friendly & helpful.
The service department is great. Knowledgeable, answered my questions, appointment was on time.
Good
They were fast simple and easy to work with.
Notifications through the process
Great service, great product, great people!
Our sales rep Nik was absolutely amazing! Everyone we talked to that day was amazing!
The staff at the Glasgow location are always so friendly and helpful! My last service was scheduled on a Saturday and Kendall let me knoopening soon and I could get my vehicle serviced there (I live in Bowling Green) if I didn’t want to drive to Glasgow. I called the Kia (BG) on a Saturday and couldn’t get anyone to answer the phone. I tried calling another day during my planning and was told by the receptionist that in order to schedule an appointment for an oil change, I would need my VIN number! I explained that I never needed that before and that I didn’t have that with me. I asked if most people kept their VIN number on them? She then tried to “explain” places where I could find it (not that I was asking for this information). I then stopped her and told her that I would just drive the 30 minutes to Glasgow where they have better customer service. I have actually worked in customer service and I am an elementary school teacher. The people who are working with the customers are very important! This single interaction makes me not want to go to the Don Franklin Kia, even though it is in the same town that I live. I would rather drive 30 minutes to Glasgow, where I am welcomed. They were so accommodating when scheduling my appointment and I love that Kendall and Debbie have been working there since I have been going. They are the Best!
Everyone is so professional and friendly
The professionalism
The quality
Quickness of the service
And the service manager was great.
Fast, , efficient, and professional service.
Andera was very nice and helped anyway she could without any pressure.very good sales lady.
Always on time , and gets it done quickly. People at the desk and the service men are always polite and friendly. .
Didn’t fill up my washer fluid I ask for that to be done so I’m on a trip and no washer fluid