Customer Testimonials
No waiting!
The service team are very helpful and polite in answering any questions I have in regards to my service!! VERY Satisfied Great Team
Quick service
Service mgr listened to my concerns & made reasonable recommendations.
Friendly people and costumer satisfaction
Fast service
Tony was very helpful .
Great environment, friendly staff and the dealership is very welcoming from the time I walked til the time I departed
Best customer service in the state of Ky. Tim Wells and his team are on top of their game. Won’t buy from anywhere else.
How fast it was and how nice the people where. They went over everything after the service was done.
Nice staff, like waiting area. Only downfall is that it took 1 hour and 30 minutes for a scheduled oil change and tire rotation
Fast friendly service
Over all great service
Service and staff was outstanding
Always have honest, excellent customer service!
Love our new truck. The whole buying process was enjoyable.
I like the low key sales pitch. The salesmen are genuine and I never felt I was being scammed or taken advantage of. They truly tried to help me and kept my best interest at heart.
The direct text messages and phone calls keeping me in the loop of how things were progressing was appreciated.
Friendly and prompt service!
Services - I've been using DF Service Department for normal maintenance plus other service requirements since I purchased my Ram 1500 in April 2017. My truck now has nearly 182,000 miles on it and I've always been very satisfice with the service and the courtesy of the employees.
Great service department! Very professional and courteous
Friendly timely efficent
Great folks that provide great service
Great service department employees.
The service people are always courteous, and prompt, and helpful
Products are the top of line with a wide variety to choose from. Services make the customer feel right at home, no pressure, just provide all the information and answer the questions that you have, letting you make the decision you are comfortable with. I would definitely go back to Don Franklin when searching for a new or used vehicle. They are a hometown business.
Great service technicians. Very helpful and knowledgeable. Jennifer and Ron are great.
Good folks to do business with
The service dept gets you in on your scheduled time and on your way home very quickly
About two years ago I bought my first mustang an when I test drove it I knew it had some problems in the front end which anyone knows u buy a used car the repairs are on the customer so I went a head an bought the car so during the buying process the salesman told me to take it to don Franklin in London for the repairs which I thought a sakes gimmick so next day I arrive at don Franklin in London they already knew what the car needed so that evening I went back to pick it up an I was surprised when they told me the work they did on my car so I was thinking I'd have to kidnap the Pope to pay the bill so I went up to the counter to see what the bill was an they told me 0 dollars the owner had called an told them to make sure the car was right when it left so two years later I still own the mustang an I'm a life long member of don Franklin my family has bought vehicles from them I actually own three cars that was purchased from don Franklin so my advice to anyone is you can't go anywhere an get the service like you can at don Franklin they are the best carlot around thank you to all the stall you all do a great job
Pretty reliable. Been going there for years
Our sales person was the absolute best I got the vehicle I wanted in the color I wanted this is the 3rd vehicle we have bought from don Franklin just a great experience all around