Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 16, 2026 — Rated 10 out of 10 by K.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

The service staff was professional and efficient.

Report a concern   February 16, 2026 — Rated 10 out of 10 by D.C. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Our salesman Blake made the process quick and simple. He stayed on top of things for us and responded to all of our questions quickly

Report a concern   February 16, 2026 — Rated 10 out of 10 by Linda Stidham Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Professional staff get you what you want work hard to make it happen service department is excellent

Report a concern   February 16, 2026 — Rated 10 out of 10 by Barbara Simpson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have always been treated with courtesy and respect ! Always ask before they do anything to my vehicle !

Report a concern   February 16, 2026 — Rated 10 out of 10 by H.B. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Great trucks

Report a concern   February 16, 2026 — Rated 10 out of 10 by E.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Accommodating and efficient

Report a concern   February 16, 2026 — Rated 10 out of 10 by John Goins Don Franklin London Ford - Service
What do you like about our products and services?

Your Saturday service hours make it much easier on me. Your people have always took very good care of me and my vehicles. It’s always been a good experience.

Report a concern   February 16, 2026 — Rated 10 out of 10 by Kelsey Scott Don Franklin Somerset KIA Sales
What do you like about our products and services?

I’ve had a Sportage and 2 Tellurides I got a Ram 1500 and went right back to at Telluride so 3 Tellurides all together if me coming to the same dealership and same sales man doesn’t say that you all are the best idk what does love love love my Telly and Brian Nichols is hands down the best sales man !!!!

Report a concern   February 16, 2026 — Rated 10 out of 10 by T.F. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The sales associate I worked with was very knowledgeable, friendly and resourceful.

Report a concern   February 16, 2026 — Rated 10 out of 10 by Tina Moran Don Franklin Somerset KIA Sales
What do you like about our products and services?

Brian Nichols is amazing!! Our family and friends have bought 7 vehicles. He is the o my one our family trusts!!

Report a concern   February 16, 2026 — Rated 9 out of 10 by C.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

We’ve bought a few cars from that location. Staff was very nice.

Report a concern   February 16, 2026 — Rated 9 out of 10 by P.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Professional and courteous got the job done quick.

Report a concern   February 16, 2026 — Rated 10 out of 10 by Dawn Muniz Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I would like to Thank the Don Franklin team for making the process so easy to buy our daughter Emily’s new car would highly recommend

Report a concern   February 16, 2026 — Rated 10 out of 10 by Richard Albertson Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Straight forward low BS atmosphere

Report a concern   February 16, 2026 — Rated 10 out of 10 by Jarrod Dawes Don Franklin CDJRF Sales Department
What do you like about our products and services?

I think yall go above and beyond. Every dealership I’ve visited has been helpful, friendly, easy to work with, and kind.

Report a concern   February 16, 2026 — Rated 10 out of 10 by A.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

From start to finish- helped me decide what vehicle fit my needs - delivery and paperwork all was very easy and efficient!!

Report a concern   February 16, 2026 — Rated 10 out of 10 by C.W. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

Staff was very helpful

Report a concern   February 16, 2026 — Rated 9 out of 10 by J.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Always willing to help

Report a concern   February 16, 2026 — Rated 10 out of 10 by J.V. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

I think you have a great line of cars. Your sales people are extremely friendly and helpful.

Report a concern   February 16, 2026 — Rated 10 out of 10 by J.P. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Good people

Report a concern   February 16, 2026 — Rated 10 out of 10 by J.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was great told everything we needed. your team was friendly

Report a concern   February 16, 2026 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Everybody is nice. And they get your vehicle back on the road fast.

Report a concern   February 16, 2026 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly and answers questions

Report a concern   February 16, 2026 — Rated 10 out of 10 by S.W. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The service staff is wonderful! They are helpful, knowledgeable, friendly and timely- what more could you want!

Report a concern   February 16, 2026 — Rated 10 out of 10 by L.A.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

I liked how efficient the service department is ran and the waiting area is too notch.

Report a concern   February 16, 2026 — Rated 9 out of 10 by L.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

My service was done in 30 minutes including tire rotation which I questioned. My tire pressure light was on when I left and I assumed it would reset when I started driving. It did not and checked my app and realized my rear tires had lost 10 and lost 11 pounds. Not happy!

Report a concern   February 16, 2026 — Rated 10 out of 10 by N.L. Don Franklin London Ford - Service
What do you like about our products and services?

I like the fact that during service visits other areas are checked for safety and maintenance concerns.

Report a concern   February 16, 2026 — Rated 10 out of 10 by Teresa Carver Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone there is very very attentive. And always eager to help. Thank you for such a great service every time I come.

Report a concern   February 16, 2026 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good communication.

Report a concern   February 15, 2026 — Rated 10 out of 10 by Andrea Stucker Don Franklin Bardstown - Service
What do you like about our products and services?

Quick service and caring


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