Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 22, 2026 — Rated 9 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

Professional sometimes ok pricy

Report a concern   September 22, 2026 — Rated 10 out of 10 by Lonnie Potter Don Franklin Monticello Sales
What do you like about our products and services?

Ram, Chevy Blazer, Toyota Hylander, Denali HD 2500 Diesel

Report a concern   September 22, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast friendly service.

Report a concern   September 22, 2026 — Rated 9 out of 10 by H.D. Don Franklin Columbia Nissan Service
What do you like about our products and services?

They always quick and friendly

Report a concern   September 22, 2026 — Rated 10 out of 10 by Leda Floyd Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly staff. And don’t have long wait.

Report a concern   September 22, 2026 — Rated 10 out of 10 by M.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Nice clean facility to sit and wait. The wait is usually not to bad. Nice people

Report a concern   September 22, 2026 — Rated 10 out of 10 by Teresa Cox Don Franklin Lexington GM Sales Department
What do you like about our products and services?

John Black is great to deal with and is awesome about answering questions

Report a concern   September 22, 2026 — Rated 10 out of 10 by T.B. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Always get me in when I need an appointment

Report a concern   September 22, 2026 — Rated 10 out of 10 by Linda Johnson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly, no pressure sales
Excellent service department

Report a concern   September 22, 2026 — Rated 10 out of 10 by D.H. Don Franklin Monticello Sales
What do you like about our products and services?

Good service

Report a concern   September 22, 2026 — Rated 10 out of 10 by Ralph Roberts Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is friendly and helpful. Ransom treated us like family and was very engaging. He answered our questions along the way. Prices are dealing was fair. No high pressure tactics, no time wasting. Great experience

Report a concern   September 22, 2026 — Rated 10 out of 10 by L.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Mrs. Kirby was very helpful and tried hard to make a deal.

Report a concern   September 22, 2026 — Rated 10 out of 10 by D.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great customer service!

Report a concern   September 22, 2026 — Rated 9 out of 10 by D.J. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Timely service

Report a concern   September 22, 2026 — Rated 10 out of 10 by Benny Boggs Don Franklin London Ford - Service
What do you like about our products and services?

Good

Report a concern   September 22, 2026 — Rated 10 out of 10 by T.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Service personnel are professional and friendly.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Y.E.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

When I bring my car in to be serviced, I’m greeted with warmth and smiles.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Judy Smith Don Franklin Russell Springs Service
What do you like about our products and services?

I like original parts on my terrain and you all have good service and Russell Springs

Report a concern   September 22, 2026 — Rated 10 out of 10 by E.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Well one of my /our three Camry have almost 300.000 miles on it and have had no problems with it

My first time I have been back to Corbin service center since you have changed your service manager ( don’t remember his name but I think you moved him to your ford dealership in London, he was dishonest with me on my second Camry and advised me to turn my fault bumper in on my insurance how ever after talking to Toyota headquarters they agreed to fix the bumper because I had been a loyal customer ..
Danny Day

Report a concern   September 22, 2026 — Rated 10 out of 10 by D.V. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Staff very professional and cordial. Easy to schedule maintenance.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Michael Sharp Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service desk and service experience. No problems with work that was performed and got work done earlier than expected

Report a concern   September 22, 2026 — Rated 10 out of 10 by C.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Excellent Customer Service
Assured Confidence in Service & Products

Report a concern   September 22, 2026 — Rated 9 out of 10 by J.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

You are timely and do a good job!!

Report a concern   September 22, 2026 — Rated 10 out of 10 by J.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

The lady that works in the service department is always helpful she is the bright spot at Don Franklin

Report a concern   September 22, 2026 — Rated 10 out of 10 by S.A. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly sales people

Report a concern   September 22, 2026 — Rated 10 out of 10 by J.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fantastic crew working at Toyota service !! Always taken care of in a professional and respectful way.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Suzanne Ratliff Don Franklin Auto
What do you like about our products and services?

I love the customer service.

Report a concern   September 22, 2026 — Rated 9 out of 10 by V.A. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

Helping customers negotiate pricing courteous service, helpful

Report a concern   September 22, 2026 — Rated 10 out of 10 by P.F. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very friendly service

Report a concern   September 22, 2026 — Rated 10 out of 10 by Tony Whitehouse Don Franklin Campbellsville Service Department
What do you like about our products and services?

By far the BEST Service Department I have ever experienced! Professional, Knowledgeable, and Dedicated!! Gary Lambert goes above and beyond to ensure his customers are taken care of in a timely manner. I give this Service Department my highest recommendation!!


Privacy Policy