Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 11, 2026 — Rated 10 out of 10 by Carol Prather Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly, knowledgeable, thorough, and very attentive personalized service! Jennifer Dailey Pendygraft and her team are the best!

Report a concern   May 11, 2026 — Rated 10 out of 10 by Jeremy Anderson Don Franklin Somerset KIA Service
What do you like about our products and services?

Working with Tyler is always a pleasant experience. He listens, communicates and ensures the task is completed. I am also surprised by the reasonable price of the service completed at the dealership.

Report a concern   May 11, 2026 — Rated 10 out of 10 by C.B. Don Franklin Bardstown - Service
What do you like about our products and services?

We drive an hour from Louisville for the service department oil changes at don franklin bardstown! Helpful team, scheduling is convenient and they are so professional.

Report a concern   May 11, 2026 — Rated 10 out of 10 by D.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jackie is awesome! I haven’t seen the product yet, but I believe it will be perfect! Prices are the best around.

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The service is very fast and correct. Also the associate at the counter is always very friendly and helpful. They always explain everything.

Report a concern   May 11, 2026 — Rated 10 out of 10 by A.L. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like the looks and the warranties and good service

Report a concern   May 11, 2026 — Rated 10 out of 10 by K.O.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They explain what is wrong with your vehicle and explained the price also. Very friendly and pleasant to deal with.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Travis Sullivan Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast service and very accommodating. We’re able to drop off at night and it’s ready by early morning the next day

Report a concern   May 11, 2026 — Rated 10 out of 10 by Lisa Catlett Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very friendly and speedy had me in and out.

Report a concern   May 11, 2026 — Rated 10 out of 10 by M.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

The customer service was the absolute best. Feel like I can trust the service advisor and the technician because of all the open and consistent communication about my vehicle. There is another dealership closer to my home, but I prefer this one solely because of the people.

Report a concern   May 11, 2026 — Rated 10 out of 10 by F.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Prompt service, friendly and accommodating.

Report a concern   May 11, 2026 — Rated 10 out of 10 by W.V. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone was very helpful as in answering questions

Report a concern   May 11, 2026 — Rated 10 out of 10 by Michael Nuckols Don Franklin Monticello Sales
What do you like about our products and services?

Great vehicle and amazing people to deal with

Report a concern   May 11, 2026 — Rated 10 out of 10 by T.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Your variety of vehicles is extensive. I am a fan of jeeps, personally. Always have been. I grew up around family car sales and I think all cars and every kind of vehicle is interesting. My favorite Kia is the k2. Also the Santa Cruz is fabulous.

Report a concern   May 11, 2026 — Rated 10 out of 10 by C.B. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Terrance Brown was our salesman and I cannot say enough good things about him! Very polite and did everything he could to help me! It took about 3 months to find what I wanted. I did find one at another dealer ship but I chose to wait for Terrance! I am a long time customer of Don Franklin and this is just one of the reasons why! I’ve always been treated fairly and I know if I have problems….Eddie will always make it right!
Name removed
Campbellsville Ky. 42718

Report a concern   May 11, 2026 — Rated 10 out of 10 by G.G. Don Franklin Ford - Service
What do you like about our products and services?

We are Ford people and have had many Ford vehicles between the 2 of us over the years. Few problems, great service, wonderful people to work with.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Elizabeth Buckner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service personnel very friendly and helpful.

Report a concern   May 11, 2026 — Rated 10 out of 10 by P.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Terrific customer service from all involved!

Report a concern   May 11, 2026 — Rated 10 out of 10 by Scottie Howard Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very friendly and easy to work with. The Hyundai products are comfortable and well equipped. We have bought two vehicles in the last year and are very happy with both of them.

Report a concern   May 11, 2026 — Rated 10 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always had a good experience with Don Franklin Nissan Service. Work done timely and the staff are friendly and helpful.

Report a concern   May 11, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Fast and through

Report a concern   May 11, 2026 — Rated 10 out of 10 by D.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Dependable service and excellent service staff.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Ronald Zaborowsky Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Friendly& easy to deal with

Report a concern   May 11, 2026 — Rated 9 out of 10 by P.N. Don Franklin Ford - Service
What do you like about our products and services?

I feel my vehicle is definitely in the hands of professionals

Report a concern   May 11, 2026 — Rated 10 out of 10 by A.J. Don Franklin London Ford - Service
What do you like about our products and services?

Fast, prompt service.

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is great and very helpful and knowledgeable.

Report a concern   May 11, 2026 — Rated 10 out of 10 by M.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly service and very helpful

Report a concern   May 11, 2026 — Rated 10 out of 10 by Patricia Meece Don Franklin Russell Springs Service
What do you like about our products and services?

Very nice and easy to deal with

Report a concern   May 11, 2026 — Rated 10 out of 10 by Phyllis Senyk Don Franklin Somerset KIA Service
What do you like about our products and services?

Services are done on time and efficiently..they even wash my car after oil changes,! Very nice. Their prices are reasonable too.


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