Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 29, 2025 — Rated 10 out of 10 by Leigh Combs Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Best service dept we have ever dealt with. Fast and efficient. We have bought 3 vehicles from them and do not regret driving the extra time to buy from them.

Report a concern   November 29, 2025 — Rated 10 out of 10 by Bertha Addison Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Haven’t used any products yet. Ransom who was my sales person was really great!

Report a concern   November 29, 2025 — Rated 10 out of 10 by Charles Harvell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people are great and they are respectful of the customers time, Andre was great and so was the F&I process

Report a concern   November 29, 2025 — Rated 10 out of 10 by T.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Good Staff, Good experience, we just didn't trade. It was no fault of anyone at the Dealership.

Report a concern   November 29, 2025 — Rated 10 out of 10 by S.F. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Looks and rides are clean

Report a concern   November 29, 2025 — Rated 10 out of 10 by Brittany Dawson Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I liked how nice they were and how helpful they were to me for finding a car

Report a concern   November 29, 2025 — Rated 10 out of 10 by G.S. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Very attentive and knowledgeable about all their vehicle lines.

Report a concern   November 29, 2025 — Rated 10 out of 10 by Shawna Colville Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The salesman are always willing to go beyond and search for and meet every need we have. We have traded cars with Don Franklin for many years and have always come out very satisfied!!!

Report a concern   November 29, 2025 — Rated 10 out of 10 by J.G. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Great to work with and they made it work!

Report a concern   November 29, 2025 — Rated 10 out of 10 by Jeremy Coleman Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The people, honestly! We’ve bought about 5-6 cars off Kyle Young (so many I’ve lost track!) and everytime, our experience is seamless!

Report a concern   November 29, 2025 — Rated 10 out of 10 by J.H. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Gmc

Report a concern   November 29, 2025 — Rated 10 out of 10 by W.D. Don Franklin London Ford - Service
What do you like about our products and services?

Always good experience with the service guys

Report a concern   November 29, 2025 — Rated 10 out of 10 by K.F. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Lamar and the service staff always do a great job!

Report a concern   November 29, 2025 — Rated 10 out of 10 by Daniel Jones Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Treated me good also willing to help

Report a concern   November 29, 2025 — Rated 10 out of 10 by S.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

They are very prompt, courteous and efficient.

Report a concern   November 29, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and and helpful service team
Definitely would recommend

Report a concern   November 28, 2025 — Rated 10 out of 10 by Jennifer Gardner Don Franklin Russell Springs Sales Department
What do you like about our products and services?

The best customer service and prompt attention to my request for a vehicle. I will certainly recommend Blake Miller as my go to guy for auto purchases. Small town friendliness with a smile.

Report a concern   November 28, 2025 — Rated 9 out of 10 by B.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Greeted right away. Service done on time.

Report a concern   November 28, 2025 — Rated 9 out of 10 by L.A. Don Franklin London Ford - Service
What do you like about our products and services?

Always professional

Report a concern   November 28, 2025 — Rated 10 out of 10 by Gary Ballard Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department was efficient pull vehicle in and they take it from there parking is not an issue

Report a concern   November 28, 2025 — Rated 10 out of 10 by A.U. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

They fixed the problem with the car.

Report a concern   November 28, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick appointment
On time
Fair price

Report a concern   November 28, 2025 — Rated 10 out of 10 by Dan Williams Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly service and dependable.

Report a concern   November 28, 2025 — Rated 10 out of 10 by Gordon Fallen Don Franklin Ford - Service
What do you like about our products and services?

Quality service, quick turnaround time and great communication.

Report a concern   November 28, 2025 — Rated 9 out of 10 by B.M.E. Don Franklin Glasgow Service Department
What do you like about our products and services?

Customer service

Report a concern   November 28, 2025 — Rated 9 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and efficient service.

Report a concern   November 28, 2025 — Rated 10 out of 10 by Y.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Well the biggest reason is I love my Genesis and the service I get if I need it.

Report a concern   November 28, 2025 — Rated 10 out of 10 by L.M. Don Franklin Columbia Nissan Service
What do you like about our products and services?

I like appointment, no waiting time

Report a concern   November 28, 2025 — Rated 10 out of 10 by P.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Pickup car for service and return

Report a concern   November 28, 2025 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

Never had any trouble with any of the vehicles I bought there and always had good service


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