Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 16, 2026 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I have never driven a Nissan so I hope it is amazing.

I dreaded trading in my vehicle and purchasing another one but Ray Harrison and his manager Walt made it surprisingly easy, quick, and frankly the best experience I have ever had when purchasing a vehicle.

Report a concern   June 16, 2026 — Rated 10 out of 10 by Devin York Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly service no issues

Report a concern   June 16, 2026 — Rated 10 out of 10 by E.S. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Super friendly not pushy

Report a concern   June 16, 2026 — Rated 10 out of 10 by H.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Customer service is fantastic!! No waiting for hours, immediately as you pull into the dealership, someone is right talking to you!!

Report a concern   June 16, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great service and friendly staff

Report a concern   June 16, 2026 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Quick

Report a concern   June 16, 2026 — Rated 10 out of 10 by Cecil Hays Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Simple and not pushy about anything

Report a concern   June 16, 2026 — Rated 10 out of 10 by C.B.F. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Staff are helpful and does not pressure you

Report a concern   June 16, 2026 — Rated 10 out of 10 by C.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Service Dept has always been upfront and never tried to sell us something we don't need. Not like other dealership service dept we've dealt with in the past. Try to add extra services claiming we needed them when we didn't. Highly recommend this Don Franklin Service Department to everyone.

Report a concern   June 16, 2026 — Rated 10 out of 10 by Glenda Carroll Don Franklin Columbia Nissan Service
What do you like about our products and services?

Don Franklin is the best when you need a vehicle and JORDAN MANN IS THE BEST SALESMAN

Report a concern   June 16, 2026 — Rated 9 out of 10 by M.A. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Warranties

Report a concern   June 16, 2026 — Rated 10 out of 10 by Debra Miller Don Franklin Ford - Service
What do you like about our products and services?

Went way beyond the average sales rep in getting the car to where I could see it answered all my questions

Report a concern   June 16, 2026 — Rated 10 out of 10 by C.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly and honest

Report a concern   June 16, 2026 — Rated 10 out of 10 by Christopher Gates Don Franklin London Ford - Service
What do you like about our products and services?

Very knowledgeable service advisors products are great

Report a concern   June 16, 2026 — Rated 10 out of 10 by S.M. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Availability.
Friendly

Report a concern   June 16, 2026 — Rated 10 out of 10 by J.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very professional, always answer any questions I have, and very courteous.

Report a concern   June 16, 2026 — Rated 10 out of 10 by W.J. Don Franklin Burkesville Service Department
What do you like about our products and services?

Customer Service and they fix it!

Report a concern   June 16, 2026 — Rated 10 out of 10 by S.T. Don Franklin Russell Springs Service
What do you like about our products and services?

Fast, friendly staff.

Report a concern   June 16, 2026 — Rated 10 out of 10 by K.L. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly efficient service.

Report a concern   June 16, 2026 — Rated 10 out of 10 by David Ball Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good service friendly people

Report a concern   June 16, 2026 — Rated 10 out of 10 by Wendy Sabo Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly, knowledgeable, professional

Report a concern   June 16, 2026 — Rated 10 out of 10 by J.T. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

the absolute most nice people ever and the service only took maybe an hour! great place

Report a concern   June 16, 2026 — Rated 10 out of 10 by Preowned Fun Llc Don Franklin Campbellsville Service Department
What do you like about our products and services?

Being able to call those people who are in charge & they bend over backwards to make sure that the customer is taken care of

Report a concern   June 16, 2026 — Rated 10 out of 10 by Jackie Cochran Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast, reliable service

Report a concern   June 16, 2026 — Rated 10 out of 10 by Tom Dixon Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly and knowledgeable

Report a concern   June 16, 2026 — Rated 10 out of 10 by Elizabeth Ballou Don Franklin Russell Springs Service
What do you like about our products and services?

Very upfront about what my GMC needed

Report a concern   June 16, 2026 — Rated 10 out of 10 by J.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Quick and easy

Report a concern   June 16, 2026 — Rated 10 out of 10 by G.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Chevy products and pretty fast work

Report a concern   June 16, 2026 — Rated 10 out of 10 by J.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Lyle Morton needs to be running the entire service department

Report a concern   June 16, 2026 — Rated 10 out of 10 by T.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always friendly


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