Customer Testimonials
It’s quick and easy to get an appointment, and the service is fast. I like the price of an oil change. Thank you all for keeping it affordable to your customers.
I avoided the dealership before Don Franklin bought it because of the service I experienced there before but decided to try it once Don Franklin took it over. Actually, I believe the service I get there now is the best that I have ever had from any Toyota dealership I have been to. A major example is when I had a 2022 4Runner that had an air conditioning problem. I initially took it to a dealership in Jacksonville Florida while I was visiting my daughter. That dealership told me that it had an internal leak and it would cost me $2500 to get it fixed since it was not under warranty. I decided to wait until I got back to Kentucky and took it to Don Franklin. The service department quickly diagnosed the problem correctly and got Toyota to cover the cost of replacing the faulty part! Their service department makes sure that you are treated with the utmost respect and are very honest and efficient in getting you back on the road as quickly as possible! I am very pleased with their service and would recommend them very highly! I love Toyota!
Did service fast but thorough. Bill was less than original estimate.
Customer service
I have been driving Nissans for the past 20 years. I drove a Morano for 10 and then a Rogue for 10. I just purchased the Nissan Rogue Rock Creek. I love it! The Nissans are so dependable and easy to drive. I feel very safe in them. Service has always been top notch. Easy to make appointments and the work is always done to my specifications.
Satisfied with service department
You keep to the appointment schedule and are up front with prices and cost
Customer service was excellent in the service dept
Overall service and professionalism, particularly to Brad who has been so good and efficient.
Friendly staff. Fast service
I appreciate the good service!
Always a efficient and good experience to get quality routine maintenance and service at Don Franklin Hyundai for my 2021 Hyundai Kona. Thank you Don Franklin Hyundai of Lexington, Ky for all of my automotive needs, whether it's purchasing a Hyundai and making sure it's always running at it's best.
Got me in and out for service in a timely manner. No problems here
The products are very good and the service is great.
Close to where our office is
When I arrive my vehicle is immediately taken & the oil is changed tires rotated in a very timely manner plus everyone at the dealership is very friendly.
Thank you
Vickie Jewell
Very friendly
I like the friendliness of the staff and how they listen to my concerns regarding the maintenance on my Santa Fe. When I need a new car I will definitely use your dealership first.
Love how friendly and are very helpful to answer any questions you may have. This is a great place to buy your 1st car or your 4th car I won’t buy from no one else
Fast, friendly service
Very professional and polite
I love the KIA brand and the professionalism of the Bowling Green KIA team
I like everything about Ford No complaints
I’ve been buying cars and trucks from Nick since he was a salesman and keep coming back to him when I’m in the market for a nicer, newer vehicle. Your pricing, willingness to negotiate, and your people always bring me back.
Bennie is very professional and helpful. He always has been for all the years I have dealt with him.
dependable!
Large selection and Stan was super courteous and helpful.
Great service on my visit on Dec 8. I will recommend Genesis to others
Fast and answered my questions, I have a Outback , glad I don’t have to go to Lexington
Very happy with the Sales team.