Customer Testimonials
My salesman Demetrius was very nice and respectful. You don't see that too often these days. I was very impressed with this young man and would definitely refer other people to him. Keep up the good work, sir.
Ease of scheduling
Customer Service!!!!!
Friendly staff, timely manner
Tori and Logan made my sales experience both professional and an enjoyable experience.
Very friendly and helpful service deosrtment.
Very Quick, in and out in less than 30 minutes
GOOD SERVICE.
Got right to working on the car
I loved Kia Carnival i just got and Don Franklin Somerset is best to buy car
Got the car in on time.
Updated progress of work.
Work completed on time
One request: please look in your computers, after every visit, I receive numerous emails and phone calls, where I’m addressed or called: Brian and or Raymond. These are not my names!! Using my correct name is the first step in building a loyal customer and solidifying confidence in your business.
Google Review below.
I'm a frequent flyer at this superb dealership for ALL of my maintenance work on my vehicle.
As always, the service department is exceptional, professional and meticulous while serving my camper-van and communicates every aspect of vans needs throughout the journey.
During a recent visit, an apparent faulty oil filter O-ring was had broken and caused most of the oil to leak out after a routine oil change after I left the service department.
I pulled over after the low oil pressure light illuminated.
I called the dealership and spoke with Brandy who orchestrated and dispatched a team of four service technicians, who came to my location, completed the necessary repairs, filled me up with oil, while they were off the clock and on their own time.
I was so very impressed with this that I can't sing their praises enough.
I'm at the dealership today, as I'm writing this because they're completely washing my engine and undercarriage and giving me a voucher for my next oil change.
It's rare to see a business go to such effort to take care of a customer.
I could not be more pleased and impressed with the quality and character of these individuals and the business they work for.
Only this service department will work on my van and I'm truly a customer for life.
Well Done to all and thank you.
Special accolades to Brandy (sales), Lamar, Trey, Lyle and Jacob ( service reps & techs).
My compliments to the service manager for having a well trained, thoughtful and conscientious team of professionals. Please award these individuals as you deem worthy and keep doing what your doing-this is how who built strong customer loyalty and word of mouth referrals for both sales and service.
Thanks so much!
Fast!!
Very professional and very nice people. They get my car in for service fast and always do a fantastic job.
Excellent
Love my equinox and they have the best sales man Zack I think his name was he kept me updated on everything he was a very sweet person I would highly recommend don Franklin in london
Transaction went very smoothly.
Stanley at kia is excellent to work with.
Gary always takes care of me and my car
Most important characteristic for me are the extremely trustworthy people and services.
The professional service
Quality parts fast service
Excellent service
Prompt service, explanation of everything that was done, answered any questions, kept in touch if they had a question
Friendly and efficieng
Very friendly atmosphere
We have bought 4 vehicles from Don Franklin Kia and really like them , the service dept is usually prompt about getting us in and out.
Jacob is always helpful and quick to get us scheduled in for services.
Great service.
Always friendly and provide quick and reliable service.
Convenient