Customer Testimonials
The prompt and professional attitude of the service department personnel are most appreciated. I enthusiastically recommend the Don Franklin family of dealerships!
Courteous and friendly service!
Always quick professional service
Knowledgeable sales staff, and service staff
Very timely service. Will continue to use DonFranklin for my service needs.
Friendly personel
They were quick to get us an appointment and the wait time while the service was being completed was short.
The person I talked to on the phone was very helpful and courteous with the questions I had
Friendly service members and knowledgeable on their job. Great customer service.
It’s repairs are done in a timely manner and all the service clerks are very friendly
Ram is a great product and the dealer was very helpful and knowledgeable
Great customer service and very knowledgeable about their vehicles. Everyone I spoke with was so helpful and knowledgeable and friendly. Thank you Mrs. Last name removed
Cody Thompson was very helpful snd knowledgable about the car I bought.
I appreciate the warranties offered also
Trust Ford
Courtesy, efficient, friendly, good communication skills, comfortable, clean, well appointed waiting area (lounge) with water, coffee, tea, condiments, well equipped snack vending machine, etc. Every employee I saw was pleasant and seemed happy to be working there and appreciative of every customer.
I have my 17 Zo6 service done there and just purchased a new Chevy truck. Never a long wait time.
It’s easy to schedule an appointment to get my vehicle serviced. Everyone was very courteous and professional made me feel at ease from the time I walked in until the job was complete.
Lesa Malone
Very friendly and helpful people
On time and helpful
Service department very efficient
Local service. Most associates very friendly and courteous. One particular associate noticed I had waited a long time and got me a vehicle to drive to get a bite to eat for lunch while I was waiting.
Price is fair and customer service is excellent!
The service was very good the vehicle are great looking
The friendly people make this dealership the best. Adam and Lance were the best.
I’ve always had a good experience at this dealership
Everything!!
We think Don Franklin is the best!!
The service department on Richmond Road in Lexington found a serious problem that had not been found by Somerset used car intake. The error was acknowledged and properly corrected. Kaci Valdez oversaw this issue quite professionally We very much appreciate her efforts on our behalf.
Honest and friendly they go above and beyond to fix the problem
Work performed in a timely manner and the service writer was great.
Don’t usually have to wait.