Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 13, 2025 — Rated 10 out of 10 by L.F. Don Franklin Columbia Nissan Service
What do you like about our products and services?

They are fast and efficient and very friendly.

Report a concern   September 13, 2025 — Rated 10 out of 10 by G.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The manger and salesman were great. It was a quick and easy deal.

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Jacob, at the service desk, always takes care of me with great courtesy and the service techs do a great job getting me out in a timely manner.

Report a concern   September 13, 2025 — Rated 10 out of 10 by C.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and friendly staff.

Report a concern   September 13, 2025 — Rated 10 out of 10 by Kristina Foster Don Franklin Monticello Service
What do you like about our products and services?

Everything!

Report a concern   September 13, 2025 — Rated 10 out of 10 by Tina Ash Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Received excellent, professional service. New facility is thoughtfully designed and very pleasant to be in.

Report a concern   September 13, 2025 — Rated 10 out of 10 by Carol Dechristopher Don Franklin Campbellsville Service Department
What do you like about our products and services?

The maintenance work is always done in a timely manner and professionally. They let you know when something needs to be done service wise. This way if it needs anything it can be taken care of.

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Way you are treated and promptness of service

Report a concern   September 13, 2025 — Rated 10 out of 10 by Cathy Pennington Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

I love my 2019 Suburban. Noah, was accurate on everything ge told us about the vehicle. The staff there made you feel at home. There was zero pressure on buying the vehicle..

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.O.D. Don Franklin Bardstown - Service
What do you like about our products and services?

I like the fact that I can get all of the services that I need under one roof.

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very Professional

Report a concern   September 13, 2025 — Rated 10 out of 10 by Sheryl Fields Don Franklin Auto
What do you like about our products and services?

The staff was courteous, and I was in and out quickly.

Report a concern   September 13, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and courteous staff and quality service work

Report a concern   September 13, 2025 — Rated 10 out of 10 by R.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The staff were very helpful to find a part not available for 45 days online, and service was helpful programming 2 new fobs.

Report a concern   September 13, 2025 — Rated 10 out of 10 by A.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so nice who works on my car and I love my car!

Report a concern   September 13, 2025 — Rated 10 out of 10 by Hannah Anthony Don Franklin London Ford - Service
What do you like about our products and services?

The customer service was great!

Report a concern   September 11, 2025 — Rated 10 out of 10 by W.B. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

You make a nice work truck

Report a concern   September 11, 2025 — Rated 10 out of 10 by J.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I was extremely impressed with the customer service I received. Everything was handled with the utmost professionalism from start to finish. I received frequent and clear updates on my vehicle’s status while it was being worked on, which kept me completely informed and at ease. The level of care and communication far exceeded my expectations—especially compared to experiences I’ve had at other places. Overall, the staff went above and beyond to ensure a smooth, stress-free experience. Highly recommended!

Report a concern   September 11, 2025 — Rated 10 out of 10 by P.O. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Excellent customer

Report a concern   September 11, 2025 — Rated 10 out of 10 by Carla Swink Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Your customer service is exemplary! I was traveling from SC to MN for a funeral when my car broke down. Your crew took great care of me, and my car. Parts and repairs were done quickly and efficiently, Chris in customer service was absolutely the BEST, so kind, considerate and helpful. I'm a 70 year old woman traveling alone. I stayed at a local hotel, and was back on the road the next morning. Thank you so much for helping me throughout the stressful car event.

Report a concern   September 10, 2025 — Rated 10 out of 10 by Daniel Miller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

friendly and knowledable

Report a concern   September 10, 2025 — Rated 10 out of 10 by P.D. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service in and out

Report a concern   September 10, 2025 — Rated 10 out of 10 by G.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

The service department is always fast to to respond to my needs, they always keep me updated, I usually always get my vehicle back sooner than expected !

Report a concern   September 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Chris Thompson, Sales Consultant was amazing!
Very profesional, and attentive. I got all the information I needed about the car I liked, and I had an excellent experience when visiting this car dealer.
Jacqueline

Report a concern   September 10, 2025 — Rated 10 out of 10 by Toby Early Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast and Efficient

Report a concern   September 10, 2025 — Rated 10 out of 10 by P.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service is excellent. Everyone is friendly and courteous. All my services have been done in a timely, professional, efficient manner.

Report a concern   September 10, 2025 — Rated 10 out of 10 by Rhonda Kendziorski Don Franklin Somerset KIA Service
What do you like about our products and services?

I like that they didn’t try to convince me to spend more than necessary.

Report a concern   September 10, 2025 — Rated 10 out of 10 by A.K. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great easy service from sales and finance

Report a concern   September 10, 2025 — Rated 10 out of 10 by V.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Really like my Tucson and people are really nice and friendly

Report a concern   September 10, 2025 — Rated 10 out of 10 by N.G. Don Franklin Monticello Service
What do you like about our products and services?

Service was good


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