Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 20, 2026 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

People very nice and professional and great work

Report a concern   February 20, 2026 — Rated 10 out of 10 by Gary Owens Don Franklin Burkesville Sales
What do you like about our products and services?

Brenda was a great salesperson, understood our needs, listened to our concerns and worked to get us the best deal possible. Terry worked to get us the vehicle we wanted from another dealer. Will return again when we get ready to make another vehicle purchase. Set the standard for other dealers to follow

Report a concern   February 20, 2026 — Rated 9 out of 10 by J.Y. Don Franklin Somerset KIA Service
What do you like about our products and services?

Having KIA products to work on my soul with

Report a concern   February 20, 2026 — Rated 10 out of 10 by Cynthia Sutton Don Franklin Somerset KIA Sales
What do you like about our products and services?

I had the best experience. The service was great they even brought my car all the way to tn . Shout out to Brandon Record he went above and beyond for my family we could not be more happy!

Report a concern   February 20, 2026 — Rated 10 out of 10 by D.E. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

It's personable.

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service representatives are great—especially Jennifer and Josiah.
The young men in the arrival bay are exceptionally courteous and helpful.

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

The ease of the process. Only issue is that Saturday availability would be nice for people that work during the week.

Report a concern   February 20, 2026 — Rated 10 out of 10 by N.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service staff is top notch! Appointments are handled with ease. Wait times are reasonable. Snacks and Beverages replenished. Great follow through on estimates and back ordered items. Thank you for being the best!!

Report a concern   February 20, 2026 — Rated 10 out of 10 by C.G. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very friendly great service

Report a concern   February 20, 2026 — Rated 10 out of 10 by B.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Quick and clean. Everyone is friendly and helpful.

Report a concern   February 20, 2026 — Rated 10 out of 10 by Judith Ruberg Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very courteous and professional.

Report a concern   February 20, 2026 — Rated 10 out of 10 by W.H. Don Franklin London Ford - Service
What do you like about our products and services?

Good service Friendly staff and good product

Report a concern   February 20, 2026 — Rated 10 out of 10 by R.L. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Because they are good people and they try to get you in as soon as they can they are good people

Report a concern   February 20, 2026 — Rated 10 out of 10 by Barbara Elliott Don Franklin Lexington GM Sales Department
What do you like about our products and services?

No pressure from the salesman. Ransom Griffey was great to work with. It was a smooth transition to purchase my Hyundai Santa Fe

Report a concern   February 20, 2026 — Rated 10 out of 10 by L.B.J. Don Franklin Russell Springs Service
What do you like about our products and services?

Fast service

Report a concern   February 20, 2026 — Rated 10 out of 10 by W.P. Don Franklin Monticello Service
What do you like about our products and services?

Employees are always courteous. Service generally prompt.

Report a concern   February 20, 2026 — Rated 9 out of 10 by L.S. Don Franklin Monticello Service
What do you like about our products and services?

Friendly service

Report a concern   February 20, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly. Honest. Knowledgable

Report a concern   February 20, 2026 — Rated 10 out of 10 by C.E. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Very friendly sales people. Very accommodating and patient. Made the car buying process very easy.

Report a concern   February 20, 2026 — Rated 10 out of 10 by Danny Milby Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service does their best to help customers. Friendly and understanding.

Report a concern   February 20, 2026 — Rated 10 out of 10 by M.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

My experience was great from beginning to end
The sales rep (Sasha )was awesome and very knowledgeable

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Rhon Randall was polite

Report a concern   February 20, 2026 — Rated 10 out of 10 by G.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Finally, got your service department to make a timely service appointment. Last few times I called, I was given an appointment 3 to 4 weeks later which was not reasonable as my vehicle needed immediate repairs. I had to take my vehicle to Ron Hatfield the last few times as I could get prompt assistance and not have to wait several weeks when my vehicle was inoperable. Certainly made an impression as to future purchase of a new vehicle from DF. Hopefully, the problems with getting prompt service appointments have been resolved. I prefer using DF for service, but your past scheduling appointments made it impossible.

Report a concern   February 20, 2026 — Rated 10 out of 10 by P.E. Don Franklin Glasgow Service Department
What do you like about our products and services?

Prompt service and very professional,kind and Nice

Report a concern   February 20, 2026 — Rated 10 out of 10 by P.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great custom service! Good service!

Report a concern   February 20, 2026 — Rated 10 out of 10 by B.R. Don Franklin London Ford - Service
What do you like about our products and services?

I like the fast and accurate service I receive takes roughly 30 mins and im ready to roll out i love this place I've received nothing but whole hearted and genuine answers and help

Report a concern   February 20, 2026 — Rated 10 out of 10 by Kelvin Eden Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I look forward to buying the truck Monday. Salesman was amazing and without a doubt, he had a huge impact on me making the decision to buy from that dealership.

Report a concern   February 20, 2026 — Rated 9 out of 10 by J.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We had a great experience.

Report a concern   February 20, 2026 — Rated 10 out of 10 by Geoffrey Heath Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan was great to talk with and very knowledgeable about the Genesis product.
Although no one seems to know about the “trick” when taking your car through a car wash..!!

Report a concern   February 20, 2026 — Rated 10 out of 10 by T.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always fast friendly service.


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