Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 26, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Jackie Ray was extremely helpful and didn't pressure us in any way. We love the car and have no problem telling others about the product or the service.

Report a concern   June 26, 2026 — Rated 10 out of 10 by Deborah Green Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The whole experience from the beginning and to the end was that Chad did not push me into buying a car. He asked what I was looking for and showed me what I was interested in and he was not pushy. The rest of the employees were so helpful and made everything a great experience.

Report a concern   June 26, 2026 — Rated 10 out of 10 by B.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Employees are friendly and helpful. Also, the service is on a timely basis.

Report a concern   June 26, 2026 — Rated 10 out of 10 by J.B. Don Franklin Glasgow Sales Department
What do you like about our products and services?

everyone was bery helpful and polite

Report a concern   June 26, 2026 — Rated 10 out of 10 by C.R. Don Franklin Auto
What do you like about our products and services?

The prices are reasonable and the customer service is great

Report a concern   June 26, 2026 — Rated 10 out of 10 by G.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Nice people

Report a concern   June 26, 2026 — Rated 10 out of 10 by Stephen Stearman Don Franklin Columbia Nissan Service
What do you like about our products and services?

Ease of appointment friendly staff short wait while service is being done

Report a concern   June 26, 2026 — Rated 10 out of 10 by Kathryn Corder Don Franklin Monticello Service
What do you like about our products and services?

Great Service!!!

Report a concern   June 26, 2026 — Rated 10 out of 10 by Rebecca Hash Don Franklin Ford - Service
What do you like about our products and services?

The friendly service assistant, the fact I can walk in without an appointment!

Report a concern   June 26, 2026 — Rated 10 out of 10 by S.M. Don Franklin Ford - Service
What do you like about our products and services?

Convenient

Report a concern   June 25, 2026 — Rated 10 out of 10 by L.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

I would highly recommend this service department to anyone ... two years every oil change/maintenance my car has received has been here .. without hesitation I can say not once a bad experience.. and yes that's with me having to reschedule more than once ..me calling stressed due to running super close on my milage service agreement .. to having all my kids and extras in the waiting area ... this maybe looked at as irrelevant but I smile at the effort given to set my seat and steering wheel back .. mind you I'm 5'2" 110 pounds ... A fantastic bunch !

Report a concern   June 25, 2026 — Rated 10 out of 10 by R.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Pricing and service advisors that are very knowledgeable and courteous

Report a concern   June 25, 2026 — Rated 10 out of 10 by P.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly, great service!

Report a concern   June 25, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Regular maintenance service is done fairly quickly. Cost of services reasonable.

Report a concern   June 25, 2026 — Rated 10 out of 10 by John Rowlee Don Franklin Somerset KIA Service
What do you like about our products and services?

Honestly and very little waiting, and the courtesy of the staff.

Report a concern   June 25, 2026 — Rated 10 out of 10 by W.F. Don Franklin Hardin County Ford Service
What do you like about our products and services?

I liked the idea that I didn’t have to have an appointment, just walk in.
Th service department was very helpful & friendly.

Report a concern   June 25, 2026 — Rated 10 out of 10 by Donna Lewis Don Franklin Bardstown - Service
What do you like about our products and services?

Like the service most of the time doesn’t take a long time

Report a concern   June 25, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

I like ford products and service.

Report a concern   June 25, 2026 — Rated 10 out of 10 by M.E. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Always very polite and take of my vehicle.

Report a concern   June 25, 2026 — Rated 10 out of 10 by Treatta Gearing Don Franklin Somerset KIA Sales
What do you like about our products and services?

Fast service, nice rides and great sales people! Dale went above and beyond to help with everything and made the sale go fast and easy

Report a concern   June 25, 2026 — Rated 10 out of 10 by Ricky Courtwright Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service department went above and beyond programming our key fobs. The service writers and Daron was great very best thank you guys so very much

Report a concern   June 25, 2026 — Rated 10 out of 10 by J.F. Don Franklin Bardstown - Service
What do you like about our products and services?

Fast and efficient

Report a concern   June 25, 2026 — Rated 10 out of 10 by L.K. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The people are very nice and helpful

Report a concern   June 25, 2026 — Rated 10 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

The employees !!! The employees in the service dept are THE BEST !!

Report a concern   June 25, 2026 — Rated 10 out of 10 by G.N. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Quick, responsive sales department; great service department

Report a concern   June 25, 2026 — Rated 10 out of 10 by Doreen Harms Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is very quick and professional. I love my new Jeep.

Report a concern   June 25, 2026 — Rated 10 out of 10 by D.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly, courteous and excellent service!

Report a concern   June 25, 2026 — Rated 10 out of 10 by P.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Courteous, knowledgeable, and efficient.

Report a concern   June 25, 2026 — Rated 10 out of 10 by M.H. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Thank you for your kind salesmanship, it was greatly appreciated. I have no problem returning to your dealership. The gentleman in sales was knowledgeable, and very polite and professional.

Report a concern   June 25, 2026 — Rated 10 out of 10 by A.N. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Fast and friendly


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