Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 29, 2026 — Rated 10 out of 10 by K.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service department

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Every vehicle we’ve bought from your dealership has been nothing but the best sales team and the friendliness is unbeatable. Glad you guys have a presence in Etown now. Usually when businesses grow the service gets worse but so far you all have kept it on point and that’s why you’re so successful

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Love the atmosphere and friendly people that work there.

Report a concern   June 29, 2026 — Rated 10 out of 10 by Justin Sebastian Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good selection
Good price
Low pressure salesman

Report a concern   June 29, 2026 — Rated 10 out of 10 by P.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Very nice and easy to work with!

Report a concern   June 29, 2026 — Rated 10 out of 10 by P.D. Don Franklin Campbellsville Service Department
What do you like about our products and services?

They get you in and out and appoints on time or when your vehicle arrives!

Report a concern   June 29, 2026 — Rated 10 out of 10 by W.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Has helped last few months about loaner car when my car had stay in shop for few days.

Report a concern   June 29, 2026 — Rated 9 out of 10 by D.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales associate Jackie was great. Never felt more comfortable with a salesperson

Report a concern   June 29, 2026 — Rated 10 out of 10 by Caitlin Cooper Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco was fantasized to work with I really appreciate his time and patience!

Report a concern   June 29, 2026 — Rated 10 out of 10 by Sandra Greer Don Franklin Auto
What do you like about our products and services?

Customer service was awesome. Brent was Very kind and answered all the questions I had. The Transaction for my new Nissan Rogue was very easy and fast. Thank you

Report a concern   June 29, 2026 — Rated 10 out of 10 by Christopher Crawford Don Franklin CDJRF Sales Department
What do you like about our products and services?

Gavin did a great job! Finance department was quick

Report a concern   June 29, 2026 — Rated 10 out of 10 by Jodonna Stargel Don Franklin Ford - Service
What do you like about our products and services?

They are all very helpful

Report a concern   June 29, 2026 — Rated 10 out of 10 by B.L. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Friendly and transparent

Report a concern   June 29, 2026 — Rated 10 out of 10 by L.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

I’m very happy with the service and the car I chose. However two of the cars that I focused on should have been completely serviced before put on the lot. The one I originally wanted smelled of cigarette smoke. It was horrid. The car I ended up buying had the “needs an oil change soon” lit up on dash. That vehicle should have been completely serviced before put on the lot.

Report a concern   June 29, 2026 — Rated 9 out of 10 by Susan Ballard Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great selections and prompt friendly services!

Report a concern   June 29, 2026 — Rated 10 out of 10 by Lisa Pottin Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very nice and quick

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly staff, nice waiting room, employees ask before doing unexpected repairs. Rates are reasonable for minor repairs. Cost of unexpected repairs is discussed with you before it is performed.

Report a concern   June 29, 2026 — Rated 10 out of 10 by Hunter Black Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very fast and very friendly!! Went in for an oil change and was out in 40 minutes!!

Report a concern   June 29, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Kia has great vehicles at affordable prices. They are great quality.

Report a concern   June 29, 2026 — Rated 9 out of 10 by W.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great variety of some top brands and really nice sales people.

Report a concern   June 29, 2026 — Rated 10 out of 10 by Karen Boone Don Franklin Russell Springs Service
What do you like about our products and services?

Everything!

Report a concern   June 29, 2026 — Rated 10 out of 10 by Troy Runner Don Franklin Bardstown - Service
What do you like about our products and services?

Service , oil change

Report a concern   June 29, 2026 — Rated 10 out of 10 by W.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly Honest and straightforward

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.C. Don Franklin Monticello Sales
What do you like about our products and services?

They try to get you took care of when you have a problem

Report a concern   June 29, 2026 — Rated 10 out of 10 by Kevin Stephens Don Franklin Somerset KIA Sales
What do you like about our products and services?

Had amazing time @ Don Franklin Kia. Had an amazing salesperson Cyndi Duncan

Report a concern   June 29, 2026 — Rated 10 out of 10 by G.C. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Very friendly people that works there& nice !

Report a concern   June 29, 2026 — Rated 10 out of 10 by S.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Work is completed in a timely manner. Cost reasonable.

Report a concern   June 29, 2026 — Rated 10 out of 10 by T.H. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Everything

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It’s not so much about the products ( they are great). It’s the services(excellent) that work for me. More than that it’s Jennifer and her team that keep me coming back. Perfect!!!!

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.K.I. Don Franklin Ford - Service
What do you like about our products and services?

Jordan Mann is a top notch salesman. Made the car buying experience stress free.


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