Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 29, 2026 — Rated 9 out of 10 by J.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Easy in and out at service department

Report a concern   June 29, 2026 — Rated 10 out of 10 by F.G. Don Franklin Auto
What do you like about our products and services?

The product I bought was installed and works great and the service was very prompt. The people are great to talk to knew exactly what I needed
.

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly efficient service

Report a concern   June 29, 2026 — Rated 10 out of 10 by B.G. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I love everybody’s friendly and will help you when you need

Report a concern   June 29, 2026 — Rated 10 out of 10 by James Beard Don Franklin Bardstown - Service
What do you like about our products and services?

Ryan Ritchey made getting my vehicle serviced the easiest thing I did that day, while treating me like family.

10/10

Completely Satisfied

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.F. Don Franklin London Ford - Service
What do you like about our products and services?

Personal interaction with the service crew mgt.

Report a concern   June 29, 2026 — Rated 10 out of 10 by C.D. Don Franklin Russell Springs Service
What do you like about our products and services?

I like the drive train warranty, and a really love the service department in Russell Springs. Luke and Alvey are both always so kind. They call me by name.

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Tyler is great. Never hesitates to help when he can. Need more employees like him.

Report a concern   June 29, 2026 — Rated 10 out of 10 by S.R. Don Franklin London Ford - Service
What do you like about our products and services?

Service was quick and correct. Everything done was explained well to us and handled with professionalism.

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.R. Don Franklin Bardstown - Service
What do you like about our products and services?

My service advisor Jena is very helpful and always explains how everything is going during my visit

Report a concern   June 29, 2026 — Rated 10 out of 10 by S.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Just had our Toyota serviced and tires rotated. Extremely satisfied with service department

Report a concern   June 29, 2026 — Rated 10 out of 10 by V.V.E.I. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was good employees were professional

Report a concern   June 29, 2026 — Rated 10 out of 10 by Cindy Reynolds Don Franklin Somerset KIA Service
What do you like about our products and services?

Very professional

Report a concern   June 29, 2026 — Rated 10 out of 10 by Kimberly Collins Don Franklin Somerset KIA Service
What do you like about our products and services?

Always friendly, clean waiting area and very punctual

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Service Department is awesome

Report a concern   June 29, 2026 — Rated 10 out of 10 by M.E. Don Franklin Bardstown - Service
What do you like about our products and services?

Best service team around

Report a concern   June 29, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly

Report a concern   June 29, 2026 — Rated 9 out of 10 by T.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They were very polite and low pressure also quite efficient.

Report a concern   June 29, 2026 — Rated 10 out of 10 by C.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

The reminding by text message and letting us know when it was done by text message and the convenience of dropping it off and picking it up at our convenience

Report a concern   June 29, 2026 — Rated 10 out of 10 by F.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

On time and reasonably priced.

Report a concern   June 29, 2026 — Rated 10 out of 10 by Roger Cummins Don Franklin CDJRF Sales Department
What do you like about our products and services?

Good product, respectful salesman no pressure

Report a concern   June 29, 2026 — Rated 10 out of 10 by Dennis Grant Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very clean and friendly atmosphere.

Report a concern   June 28, 2026 — Rated 10 out of 10 by D.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Transparency in service
Great quality in products

Report a concern   June 28, 2026 — Rated 10 out of 10 by Tara Hatfield Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Darryl Bond is the best! I told him my price range and what I wanted. He went above and beyond and found the perfect vehicle for me. This is my second vehicle I have gotten from Darryl, he doesn't disappoint! Thanks again!

Report a concern   June 27, 2026 — Rated 10 out of 10 by Glenda Neal Don Franklin Somerset KIA Service
What do you like about our products and services?

Y'all kept me in the loop regarding the work on my car and what was happening with my insurance. I got my car back pretty quick considering all that happened. The staff there was always very polite, kind and very good about asking if I had questions or concerns.
Very nice and very professional people.

I would be very happy to recommend the service department and the sales department.

Thanks Dani V. Im still loving my car.

Report a concern   June 27, 2026 — Rated 10 out of 10 by A.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service department took care of my car very quickly looks great…..

Report a concern   June 27, 2026 — Rated 10 out of 10 by S.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The quickest appointment. Very satisfied

Report a concern   June 27, 2026 — Rated 10 out of 10 by Jessie Bingham Don Franklin Somerset KIA Service
What do you like about our products and services?

Every one was accommodating and helpful made the whole experience a awesome one

Report a concern   June 27, 2026 — Rated 10 out of 10 by Barbara Sanders Don Franklin Somerset KIA Service
What do you like about our products and services?

Don Smith is great in service dept.

Report a concern   June 27, 2026 — Rated 10 out of 10 by S.H. Don Franklin Ford - Service
What do you like about our products and services?

The friendly service and convenient location.


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