Customer Testimonials
Customer focused, great facility
No complaints
Loved our salesperson C. J. Bush!
Love my Hyundai Tucson!
The Don Franklin Family auto service department is upfront with their costs. The entire team of salesmen, service department and management are excellent!
Waiting room. Service advisor was prompt and professional
The guys are always super nice. Justin Tilley is so helpful and nice.
Always wonderful to deal with!
Was easy make appointment and detailed list of item checked and completed during service. Price for service completed was reasonable and in line with what industry charges for this type service.
I always get outstanding service at an affordable price, and I never have to worry if my service was done right or not. Thanks Don Franklin for being the best!
Very nice and clean and do a great job of serving my Cadillac no complaints about anything your employees are doing a fantastic job thank you so very much Don Franklin and all your dealerships that I have done business with
The valet service is wonderful for busy working folks. It is difficult for me to take off work and having someone pick up my vehicle to take it in for service and return it to me is so helpful! Thank you Don Franklin in London!
Tony and his staff are always polite and respectful. Alex waited on me this time. He kept me in formed and was done in time he quoted me.
Fast friendly and efficient!
Got me in quick got my truck fixed quick
We are very pleased with our service from Don Franklin Ford In Columbia KY
Convenience and reliability
They got me in quickly and handled my problems perfectly
Very friendly
Good place
The people there are very polite and well informed
All went well!!Thank you!!
Friendly services
Personnel
It’s a Ford
You always take care of us and our Cadillac that’s why we always recommend Don Franklin to our friends.
Name removed III
Great service
Service dept has been top notch for everything, Columbia, Russell Springs and Nicholasville.
Good guys!
Friendly people that don't try to constantly upsell me.
Our car has been extremely reliable in the first year. Service was excellent and quickly done.
Love Buick and Don Franklin service is quick and easy.