Customer Testimonials
Customer focused employees who strive to please the customer.
Good service and very nice employees they don't try to rush you out
Great place and people to work with.
Collin Murray was very polite, knowledgeable, and amusing sales person. We shared some common things and we both fans of a certain Wizarding franchise. I was never pressured to buy a car at anytime during my visit or throughout the purchasing experience.
Love the service I received. The staff is so nice.
I enjoy driving my Genesis GV80. The staff and service center were exceptional with handling my vehicle needs.
I always get friendly service and great service when I take my vehicles to Don franklin motors. thanks for the great service.
The staff is always kind and very helpful.
Great service all around, very professional sales people Dani and George! I would highly recommend this dealership to anyone. Thanks for your business and I love my new 2026 Kia Seltos!!!
1st reason staff have been super in the way they communicate talking to me not at me. They maintain a professional demeanor while also friendly tone. They use language that one who may not be technically savvy can understand the issues facing the service needs.
2nd environment is comfortable so while waiting the time is relatively comfortable.
Jena Vanarsdale in the service department never disappoints. She has treated my daughter and me with great respect and professionalism for years. I sound like a broken record when I say we come to Don Franklin Bardstown because of Jena V.
Friendly staff, helpful, and fast service
They listen to our concerns about our vehicle and the Service Dept does a fantastic job. Everyone is nice too.
Easy Scheduling
Excellent staff ... always courteous and helpful!
Friendly good work at a reasonable waiting time.
They are very efficient I called them and they got me in within a couple of hours to get my oil changed everything was done very professionally heart attack
I have gotten 6 Kia's and 5 from Don Franklin in Somerset. Everyone has been so helpful and friendly.
The people who work here are always so nice you get a appointment and they have you right in and out.
Friendly hassel free service
Good people
You take care with our truck and what we need to have done
promptness
I love how great the service team is with updating you about what’s going on with your car and always so so friendly!!!
Ease and flexibility of scheduling for service, nice and knowledgeable staff, low wait times
This is the place to buy cars trucks or suv, they always get you want you want
Fast friendly service.
The service for my car was excellent as are the service staff. . However the Don Franklin unannounced and unwarned nearly 3% charge for using a credit card for a $900 purchase was not. A post card size note saying “ save money with cash” on the cashiers window is not sufficient notice. I did not notice it until after my 2nd visit to the cashier and after I was told “there are signs.” I made my appointment by phone and I was not informed of this charge and I was not prepared. I do not carry a check book with me.
I made a deliberate choice to pay a little more for my tires than I would have at Wal mart to use your services. But Wal mart does not charge a credit card fee. I will consider that in the future. And I am not fooled by being told “ this is because we chose a new credit card processing company” or that “the Kentucky legislature passed something” implying it’s the state’s fault. Don Franklin made a choice to start charging their customers because they are now allowed to-it’s a choice, not a requirement. I am certain the credit card fees were already built into your prices and Don Franklin is maximizing its profits. Tell the truth and tell your customers IN ADVANCE. And get a MUCH bigger signs that clearly say, there is a fee for using a credit card. Also, customers who make phone appointments should be told and reminded of this policy. I had no way to know this policy in advance. That is unfair.
Fortunately I was able to get a check at the last minute. And fortunately I had enough money in my account to cover the costs. But I think much less of Don Franklin after this experience.
I request that you pass my comments on to the people that made this decision. And maybe Don Franklin should consider a cash discount instead and of an unanticipated fee. It may amount to the same thing but does not give the customer the impression that they have been gouged again.
My husband and I each own a Toyota bought and serviced, up to this point, by Don Franklin. Keep your customers in mind.
Kathryn Last name removed
Sent from my iPhone
On Dec 2, 2025, at 3:40 AM, Kyle Rigney Email address removed wrote:
First name removed,
Hi, this is Kyle Rigney and I am the Service Customer Relations associate at Don Franklin Corbin Toyota. I just wanted to take a little time to say thank you for your recent visit to our Service Department.
I hope my service team was able to help you with all of your needs. If you have any questions or concerns about your recent visit, please feel free to contact me at anytime. Again, thank you for your continued support and we look forward to seeing you in the future.
Kyle Rigney
Customer Service
Phone number removed
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Don Franklin Corbin Toyota
311 East Cumberland Gap Parkway
Corbin, KY 40701
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