Customer Testimonials
Kind people and good service
Easy to get appointments. Oil change service is fast and easy. Service had to do an inspection on rear end noise. There was no solution to be found..
The friendly people
We to was done in a timely manner
Personalized care! Jen was very attentive to our concerns.
I have always liked Buick and GMC vehicles.
You all do more for the same price as others.
Good work, professional atmosphere
N/A
Service department is great
Very reliable and quick service, very knowledgeable and polite service personnel.
We loved the check-in process for our first service appointment. We pulled right up to the door. Grayson was awesome getting our info and showing us to the waiting area. We were finished much quicker than expected and our vehicle was waiting right back at the door for us!
Always helpful and upfront
Friendly fast service. Staff always nice
I have been taking my Nissan to your service department for 10 year . I have always found good and honest services. I am very well satisfied .
Knowledgeable salesperson answered all my questions. Smooth process. Did have to wait a long time at finance dept.
Dependable equipment and professional services
We have bought many cars at Don Franklin and 3 at Russell springs. No pressure just see what we want and if not they find it.
Quicker to repair my account then first advised
they over the top to help and get things taken care of
I trust them, and I just like the way they look. Misty is also a wonderful salesperson!!
Professional services
Quick service friendly
Great service
We have purchased 13 Hyundai vehicles since 2002. 4 from Somerset Hyundai. We have had these serviced at Don Franklin. They have a great service department. The sales team will work with us and not just say anything just to make a sale.
Professional
Very professional
The new waiting area is classy and comfortable. It was easy to make an online appointment. Service rep. Zion is always helpful and friendly. It makes the experience of car care less painful.
The people are knowledgeable and courteous!
Personnel and and it was told to me or explained very well how this was a truck that would work for what I needed it for. Only time will tell.