Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 3, 2026 — Rated 10 out of 10 by L.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Reliable

Report a concern   September 3, 2026 — Rated 10 out of 10 by D.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I just like the kia vehicles. I have owned 3 and I am very satisfied with them

Report a concern   September 2, 2026 — Rated 10 out of 10 by Linda Perry Don Franklin Somerset KIA Service
What do you like about our products and services?

I love Kia vehicles! And I really like that the service department is open Saturdays for oil changes.

Report a concern   September 2, 2026 — Rated 10 out of 10 by Heather Mann-Hobbs Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Very courteous, quick process, but we were ready to buy……. Only bad issue I have I should have received Don Franklin swag……..(hats, bag, can koozies ect) this way we could REPRESENT!!!

Report a concern   September 2, 2026 — Rated 9 out of 10 by C.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional answered questions

Report a concern   September 2, 2026 — Rated 10 out of 10 by T.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They were very nice .

Report a concern   September 2, 2026 — Rated 10 out of 10 by C.M. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

This is the third time I've bought from them Awesome people treat you with respect and will answer any question and go over it in details Highly recommend them for a no pressure sales experience

Report a concern   September 1, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was done in a reasonable manner.

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly service attention to detail prompt service

Report a concern   September 1, 2026 — Rated 9 out of 10 by L.V. Don Franklin Auto
What do you like about our products and services?

Fast service i didnt have to sit there all day and my car didn’t come out with anything broken like most other places have done in the past

Report a concern   September 1, 2026 — Rated 10 out of 10 by Donita Dyer Don Franklin Burkesville Service Department
What do you like about our products and services?

Great service, goes above and beyond to get the customer what they need

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly and helpful getting what I needed

Report a concern   September 1, 2026 — Rated 9 out of 10 by D.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Everybody is very friendly and helpful. Everything was explained to me before the service and how much it would cost. The waiting area is very clean and comfortable. I would recommend it.

Report a concern   September 1, 2026 — Rated 10 out of 10 by S.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Love being able to get my oil changed in a timely manner...and especially being able to make my own appointment again online without calling to schedule.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesperson, Esa and his colleague, Seth did an excellent job.

Report a concern   September 1, 2026 — Rated 10 out of 10 by Kimberly Doades Don Franklin Ford - Service
What do you like about our products and services?

Fast and friendy service

Report a concern   September 1, 2026 — Rated 10 out of 10 by P.D. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly sales people. Very helpful in finding vehicles you are looking for.

Report a concern   September 1, 2026 — Rated 9 out of 10 by James Quest Diagnostics Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron did a great job getting the car fixed in a timely manner. Thanks Ron.

Report a concern   September 1, 2026 — Rated 10 out of 10 by Kayla Shepherd Don Franklin Somerset KIA Sales
What do you like about our products and services?

PERFECT. Give Stanley a raise!

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always helpful and friendly.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was to make an appointment. The service representatives were friendly and very helpful.

Report a concern   August 31, 2026 — Rated 10 out of 10 by Jessica Neal Don Franklin Somerset KIA Sales
What do you like about our products and services?

They was very friendly and understanding on what I was looking for they worked with us and we was looking at used ones but we ended up leaving with a brand new Kia Sportage I couldn't ask for better people to work with

Report a concern   August 31, 2026 — Rated 10 out of 10 by J.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The online appointment was easy to set up..I was greeted upon my arrival and the work was performed in an appropriate time frame.

Report a concern   August 31, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I walking and I’m always taken great care of

Report a concern   August 31, 2026 — Rated 10 out of 10 by G.R. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Mike Prewitt was extremely helpful. He done everything i needed him to do over the phone and through text which was important to me. My only concern was he gave me the prices of several vehicles then I went to look at them that evening to choose the one I wanted then made the purchase 2 days later. When I looked at the paperwork I noticed that the price of the vehicle was not the price he gave me over the phone. When I asked about this he said management changed the price the next day. I do find this a bit odd. I sat in the parking lot called the bank of my choice and got the loan based on the amount that I was quoted plus a little extra to cover tax, title, and any fees that might be added. Good thing I did or the check that the bank had already cut would not have been enough to cover the cost of the vehicle. This is not in anyway reflected on Mike or Tracy who also helped in this transaction. It has to do with management as far as I am concerned.

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional and hard working.

Report a concern   August 31, 2026 — Rated 10 out of 10 by Harry Canady Don Franklin Ford - Service
What do you like about our products and services?

There where very professional and courteous they got me in out quick i like that people there where very friendly Very nice waiting room i was very pleased with my Truck being serviced there would i go back absolutely

Report a concern   August 31, 2026 — Rated 10 out of 10 by K.E. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Our Salesman was very friendly and informative. We will come back and request him when we are ready to purchase. 😊

Report a concern   August 31, 2026 — Rated 10 out of 10 by A.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent service!

Report a concern   August 31, 2026 — Rated 10 out of 10 by R.P. Don Franklin Bardstown - Service
What do you like about our products and services?

They do everything they say nothing more


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