Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 30, 2026 — Rated 10 out of 10 by Julia Bailey Don Franklin Ford - Service
What do you like about our products and services?

I like Ford products and the service is always great

Report a concern   May 30, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Good service know how to take care of customers

Report a concern   May 30, 2026 — Rated 10 out of 10 by S.B. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fast reliable service
Report a concern   May 30, 2026 — Rated 10 out of 10 by K.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

The coupons

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Prices are hard to beat and sales person wasn’t too pushy

Report a concern   May 30, 2026 — Rated 10 out of 10 by Herbert Robertson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They’ve always provided me with very good service and very kind people. I recommend them to anybody who like to go there.
Report a concern   May 30, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Nice facility, knowledgeable service staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by James McGee Don Franklin Bardstown - Service
What do you like about our products and services?

Service is amazing and Jena is always in a great mood she is the best

Report a concern   May 30, 2026 — Rated 9 out of 10 by W.B.J. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I have been a fairly loyal Ford owner. Bought my first brand new car 1989 Ford Escort. I have owned 6 Explorers, 5 Ford trucks 1 Sable, and 1 MKX.
I have purchased 4 vehicles from Don Franklin. Always had great customer service.
Report a concern   May 30, 2026 — Rated 9 out of 10 by R.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service is always a very smooth transaction

Report a concern   May 30, 2026 — Rated 9 out of 10 by M.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the convenience of being close by.
Report a concern   May 30, 2026 — Rated 10 out of 10 by B.T. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great service

Report a concern   May 30, 2026 — Rated 9 out of 10 by J.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone goes above beyond to help you.
Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly and Helpful

Report a concern   May 30, 2026 — Rated 10 out of 10 by Frances Allen Don Franklin Monticello Service
What do you like about our products and services?

I liked the time that I was able to get my oil change. I called Friday after lunch and they got me in at 3:30 that afternoon. I really appreciated this so much.
Report a concern   May 30, 2026 — Rated 10 out of 10 by J.I. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Things are completed in a timely manner
Friendly and professional

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly staff excellent timely service !!

Report a concern   May 30, 2026 — Rated 10 out of 10 by A.R. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Always a great experience.
Report a concern   May 30, 2026 — Rated 10 out of 10 by D.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Ease of getting a appointment and quick service it was great everyone are so noce
Report a concern   May 30, 2026 — Rated 10 out of 10 by P.E. Don Franklin London Ford - Service
What do you like about our products and services?

The staff at your dealership are the absolute best. Your service advisors are fantastic and take great care of me, especially Benjamin, who I’ve come to know over the last few years. I know I can trust the staff at this dealership and that is the most important thing to me.
Report a concern   May 30, 2026 — Rated 10 out of 10 by R.B. Don Franklin Russell Springs Service
What do you like about our products and services?

Very friendly and checked everything to make sure everything was good.
Report a concern   May 30, 2026 — Rated 10 out of 10 by Sherry Stanley Don Franklin London Ford - Service
What do you like about our products and services?

It seem to be good! This was first time.
Report a concern   May 30, 2026 — Rated 10 out of 10 by Mary Lou Dineen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make service appointments, listen to my concerns and usually no surprises at the end

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.T.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very informative when I asked questions. Staff was really nice.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

Good service

Report a concern   May 30, 2026 — Rated 10 out of 10 by E.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Great people to deal with.

Report a concern   May 30, 2026 — Rated 10 out of 10 by J.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.S. Don Franklin London Ford - Service
What do you like about our products and services?

I love my ford explorer and misty is the best sale person
Report a concern   May 30, 2026 — Rated 10 out of 10 by J.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Convience and friendly service

Report a concern   May 30, 2026 — Rated 10 out of 10 by Vicki Zigenfuss Don Franklin Ford - Service
What do you like about our products and services?

Had a tire emergency and was told I needed back brakes. I deferred to have them done at that shop instead went to my regular mechanic at Don Franklin Ford. He assured me I had lots of time and they would let me know during an oil change the next time I needed my brakes worked on. I appreciate them so much. Honest fair and fast.

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