Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 25, 2026 — Rated 10 out of 10 by J.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Appointment easily made, attendants in service department friendly, satisfied!

Report a concern   April 25, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

The service and parts personnel are knowledgeable, helpful and always treat me with respect. I feel that they work together well and truly appreciate me and work to earn and keep my business!

Report a concern   April 24, 2026 — Rated 10 out of 10 by T.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very quick and knowledgeable. Always helpful!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Stanley Anderson Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The friendly and knowledgeable people in the showroon and service department.

Report a concern   April 24, 2026 — Rated 9 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendly customer service and how they tell you how long it will be. I also like getting my car back cleaner.

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.O. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Plenty car options to choose from and the sales team are very helpful and willing to work with you

Report a concern   April 24, 2026 — Rated 10 out of 10 by A.A. Don Franklin Bardstown - Service
What do you like about our products and services?

Eveyone in the service department were friendly and helpful. They kept me informed.

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Knowledgeable staff, and always pleasant

Report a concern   April 24, 2026 — Rated 10 out of 10 by F.N. Don Franklin London Ford - Service
What do you like about our products and services?

They do good work and friendly service

Report a concern   April 24, 2026 — Rated 9 out of 10 by R.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Quick efficient service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Terry Randolph Don Franklin Russell Springs Service
What do you like about our products and services?

You can not ask for any better friends to work with you in the service department.
I t really mean a lot to be treated like family.
Thank you to everyone in the service department.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Daphine Youngberg Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very helpful. Very easy to work with. Lived my salesman. Will come back and send friends and family!

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.R. Don Franklin Russell Springs Service
What do you like about our products and services?

My safety was your main concern.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Norma Miniard Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service. Very friendly people.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Roslyn Mays Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Really go to the limits to help get you a vehicle good or bad credit and very nice make you comfortable, good clean atmosphere

Report a concern   April 24, 2026 — Rated 10 out of 10 by William Seeman Don Franklin Monticello Sales
What do you like about our products and services?

We own multiple Ram products but the hospitality, price, and easiness with price negotiations is what brought us to this dealership.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Melanie Helton Don Franklin Auto
What do you like about our products and services?

Each time I am Don Fraklin, I feel confident that I am being treated with care. The service team members go out of their way to take care of my needs in the most fair way. I appreciate that so much!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Frankie Stockton Don Franklin Burkesville Service Department
What do you like about our products and services?

Fast , friendly service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service people are great. The waiting area is very nice and clean

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.Y. Don Franklin Somerset KIA Service
What do you like about our products and services?

Quick and easy

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.U. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly, very courtesy went above and beyond had a little issue with the vehicle we purchased had it repaired at no cost to us,would recommend this dealership to anyone, you guys rock...

Report a concern   April 24, 2026 — Rated 10 out of 10 by R.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very dependable.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Karen Leonard Don Franklin Monticello Service
What do you like about our products and services?

Service staff was friendly and concerned about my issues. Got me in next day to diagnose, ordered part and replaced starter. Much more compassionate and willing to help vs. Somerset. Thank you Derek for all your assistance. I really appreciate you.

Report a concern   April 24, 2026 — Rated 10 out of 10 by C.P. Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Your salespeople are not pushy or act disappointed when you come in saying your researching and can't buy right now. That tells me that when I finally am in the market, I'll be treated well.

Adam, btw is very nice and helpful.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Barbara Escobar Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My Nissan Kick Start is a perfect fit for me. I am handicapped with arthritis in my spine, knees and hips and I can easily get in and out of my car. The seat provides good back support.
He arranged installation of leather seats. Now i can easily slide in and out.
I just did the first oil change at ther service department. You took my walker inad out of the back seat. I was lead to a comfortable sitting area. You also washed my car.
At the counter, I was surprised that my fiirst 3 oil change are free via my Warranty.
I felt like a queen.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Brandon Adams Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Well, I have not purchased any products from your location yet, however, the service was good. I brought my car in for some recall work. The service team got my car in right away and seems like they did a good job, and we’re very professional and friendly.

Report a concern   April 24, 2026 — Rated 9 out of 10 by Justin Williams Don Franklin Somerset KIA Sales
What do you like about our products and services?

Sales rep was nice and relatable

Report a concern   April 24, 2026 — Rated 10 out of 10 by Jack Whitney Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great customer service from Jamal on leasing and buying cars.

Service department cares, listens and doesn’t oversell.

Seven vehicles and counting

Report a concern   April 24, 2026 — Rated 10 out of 10 by R.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Cheaper than Gillie Hyde oil change , staff freindly and nice.

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service


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