Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 8, 2025 — Rated 10 out of 10 by M.W. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

I like how friendly everyone is. I feel like I’m not being over sold.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Osman Castro Aguilar Don Franklin Somerset KIA Service
What do you like about our products and services?

The shuttle provided was amazing and the service was quick! Everyone was friendly!

Report a concern   November 8, 2025 — Rated 10 out of 10 by D.L. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Always accommodating with requests for appointments and service.

Report a concern   November 8, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Convenience and friendliness of the staff.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Rebecca Lowrey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was fast and everyone was so friendly!

Report a concern   November 8, 2025 — Rated 10 out of 10 by B.L. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Everyone is very nice and helpful.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Eric Kleinholz Don Franklin Columbia Nissan Service
What do you like about our products and services?

Great and always there for your needes thanks to Jacob and Josh and also the service department techs thanks e k

Report a concern   November 7, 2025 — Rated 10 out of 10 by Karen Newell Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

I loved the friendliness of everyone there. Chris did everything possible to make it a very good experience. My niece will be looking to buy a car in a few months and I intend to have Chris help us find one for her.

Report a concern   November 7, 2025 — Rated 9 out of 10 by H.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very nice people, but I wish you offered a warranty, at least maybe 6 year 100,000 mile warranty. It would be nice to be able to purchase a vehicle closer to home with a better warranty. Even though it’s Toyota, it still gives better peace of mind for long term ownership.

Report a concern   November 7, 2025 — Rated 10 out of 10 by R.G. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

People we attentive, nice, and not demanding.

Report a concern   November 7, 2025 — Rated 10 out of 10 by R.H. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Chris is the right person for his position, kept me up to date during the entire evolution and has the personality and demeanor to control a pleasant outcome even with unavoidable multiple set backs. Thank you Chris and the entire maintenance crew.

Report a concern   November 7, 2025 — Rated 10 out of 10 by A.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Efficiency
Accuracy
Professional

Report a concern   November 7, 2025 — Rated 10 out of 10 by J.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always so helpful and efficient. The wait is never long

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Shirt wait time& very polite….

Report a concern   November 7, 2025 — Rated 10 out of 10 by C.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Customer service was awesome

Report a concern   November 7, 2025 — Rated 10 out of 10 by D.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick and friendly service.

Report a concern   November 7, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I was pleased with warm and friendly staff the product was presented buyable
I am ready to buy but I am unsure what I want

Report a concern   November 7, 2025 — Rated 10 out of 10 by C.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff very nice. Scheduling was easy.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Etta Couch Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Love my new truck. Great selection.awesome people to work with from start to finish. Donavan and the entire team are awesome

Report a concern   November 7, 2025 — Rated 10 out of 10 by Margie White Don Franklin Monticello Service
What do you like about our products and services?

Very nice

Report a concern   November 7, 2025 — Rated 10 out of 10 by C.W. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Durability and style.

Report a concern   November 7, 2025 — Rated 10 out of 10 by T.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Got window trim replaced under warranty

Report a concern   November 7, 2025 — Rated 10 out of 10 by D.C. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Easy to work with and very friendly.

Report a concern   November 7, 2025 — Rated 10 out of 10 by N.T. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Toyota is reliable! The service there is always the best

Report a concern   November 7, 2025 — Rated 10 out of 10 by M.H. Don Franklin Bardstown - Service
What do you like about our products and services?

The ability to walk in and receive fast friendly high-quality auto service is a big benefit here.

Report a concern   November 7, 2025 — Rated 10 out of 10 by G.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I appreciated the friendly staff and the respect, knowledge and helpfulness.

Report a concern   November 7, 2025 — Rated 9 out of 10 by R.W. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Friendly sales associates and good selection

Report a concern   November 7, 2025 — Rated 10 out of 10 by M.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The staff is very friendly and proficient. It was a pleasure doing business with them.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Gary Meacham Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service done a great job. Nice and friendly

Report a concern   November 7, 2025 — Rated 10 out of 10 by George Snyder Don Franklin Monticello Service
What do you like about our products and services?

Like versatility of a jeep. DF service always top notch with great service techs. Never had a bad experience at DF. Have purchased three vehicles from the dealership and will continue to do business with DF Monticello.


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