Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 5, 2026 — Rated 10 out of 10 by Steve Brooms Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and easy to get service completed on my Kia. Thank you for the great service!

Report a concern   June 5, 2026 — Rated 10 out of 10 by Greg Clark Don Franklin Lexington Nissan - Service
What do you like about our products and services?

High quality and professional!

Report a concern   June 5, 2026 — Rated 10 out of 10 by S.B. Don Franklin Russell Springs Service
What do you like about our products and services?

They are always nice and efficient

Report a concern   June 5, 2026 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good timely fashion

Report a concern   June 5, 2026 — Rated 10 out of 10 by E.L. Don Franklin Russell Springs Service
What do you like about our products and services?

We’re nice and friendly

Report a concern   June 5, 2026 — Rated 10 out of 10 by Tom Paxton Don Franklin Russell Springs Service
What do you like about our products and services?

Everything!

Report a concern   June 5, 2026 — Rated 9 out of 10 by T.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly staff

Report a concern   June 5, 2026 — Rated 10 out of 10 by Dana Keisker Don Franklin Columbia Nissan Service
What do you like about our products and services?

I absolutely love my Pathfinder! The service is hands down the best we have received from any car dealer. If we need to buy another vehicle it will be from a Don Franklin store

Report a concern   June 5, 2026 — Rated 10 out of 10 by Denise Grissom Don Franklin Columbia Nissan Service
What do you like about our products and services?

Very friendly

Report a concern   June 5, 2026 — Rated 10 out of 10 by Ronnie Holt Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fairly priced, efficient service

Report a concern   June 5, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

fast service

Report a concern   June 5, 2026 — Rated 10 out of 10 by R.T. Don Franklin Monticello Service
What do you like about our products and services?

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Everyone is very friendly and helpful.

Report a concern   June 5, 2026 — Rated 10 out of 10 by Jay Mc Shurley Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I dropped a vehcile off which was leaking fluid. After a quick inspection it was determined that the oil filter was loose. The repair was made quickly along with other recommended servicing on the same date. I am pleased with everything.

Report a concern   June 5, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Stanley was a great salesman, explained everything, listened to our needs/wants and put us in the vehicle we wanted. Will recommend Stanley & Kia to anyone in need of a vehicle.

Report a concern   June 5, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Speed, friendly response, car wash!

Report a concern   June 5, 2026 — Rated 10 out of 10 by Amy Edelen Don Franklin Bardstown - Service
What do you like about our products and services?

Always fast & friendly!! :-)

Report a concern   June 4, 2026 — Rated 10 out of 10 by R.D. Don Franklin Burkesville Sales
What do you like about our products and services?

Your sales team is very professional and knowledgeable about your products. They went above and beyond to make the best deal possible

Report a concern   June 4, 2026 — Rated 9 out of 10 by L.D. Don Franklin Burkesville Service Department
What do you like about our products and services?

it was ok could have been a a little less expensive thanks

Report a concern   June 4, 2026 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

They’re all very good products.

Report a concern   June 4, 2026 — Rated 10 out of 10 by K.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Prompt, efficient service. Lyle Morton was a professional, courteous and knowledgeable service manager.

Report a concern   June 4, 2026 — Rated 9 out of 10 by Chris Combs Don Franklin London Ford - Service
What do you like about our products and services?

Got in quick an didn't take long...

Report a concern   June 4, 2026 — Rated 10 out of 10 by Timothy Lawson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service tech’s are incredible. I was about 30 miles from the dealership with rain pouring down. The rubber part of the wiper blade, on the driver side, partially came off. The service dept took my name and told me to just come on and they would help. When I arrived my, Jennifer, my tech recognized me when I walked in said and said “Mr. Lawson. I’ve got you ready”. Amazingly she recognized me and did have everything ready. She told me I had bonus dollars and they would cover the cost. In just a few minutes I was taken care of and on my way and didn’t have to pay anything. Personal, friendly and attentive is a good way to describe the service tech’s. I’m treated like I’m a friend.

Report a concern   June 4, 2026 — Rated 10 out of 10 by K.K.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service team is exceptional! Always professional, knows what's wrong and fixes it!

Report a concern   June 4, 2026 — Rated 10 out of 10 by Harold Gilreath Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

No problem done as quickly as possible.

Report a concern   June 4, 2026 — Rated 10 out of 10 by D.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great service!

Report a concern   June 4, 2026 — Rated 9 out of 10 by J.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly C/S staff

Report a concern   June 3, 2026 — Rated 10 out of 10 by Lucas Moore Don Franklin Somerset KIA Service
What do you like about our products and services?

Don smith did a wonderful job as service advisor when I had my Kia serviced on Monday June 1st. Don Franklin service department is very prompt and very professional.

Thanks

Report a concern   June 3, 2026 — Rated 10 out of 10 by D.A. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Third vehicle I have purchased through Franklin Family

Report a concern   June 3, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Car wash 😁

Report a concern   June 3, 2026 — Rated 10 out of 10 by Terry Grider Don Franklin Columbia Nissan Service
What do you like about our products and services?

Professional services


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