Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 24, 2026 — Rated 10 out of 10 by Betty Ganter Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Alex the service advisor was professional, friendly and knowledgeable about what I needed. No upselling. I appreciated the communication and willingness to help me with my particular situation.

Report a concern   July 24, 2026 — Rated 10 out of 10 by F.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

On hand products and professional service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by G.T. Don Franklin Russell Springs Service
What do you like about our products and services?

Always get good service

Report a concern   July 24, 2026 — Rated 10 out of 10 by D.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly and helpful staff. Quick turnaround service

Report a concern   July 24, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   July 24, 2026 — Rated 10 out of 10 by Wilma Ferguson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Always has such friendly customer representatives and staff

Report a concern   July 24, 2026 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

super friendly atmosphere, great service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by R.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Prompt, friendly

Report a concern   July 24, 2026 — Rated 10 out of 10 by M.P. Don Franklin London Ford - Service
What do you like about our products and services?

The staff has went out of their way to make things right.

Report a concern   July 24, 2026 — Rated 10 out of 10 by Melissa Robinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficiency and professionalism!

Report a concern   July 24, 2026 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

The service people are friendly and efficient in getting whatever service completed that I need to have done.

Report a concern   July 24, 2026 — Rated 10 out of 10 by Rebecca Lowrey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love how when I make an appointment they get me right in. They are very thorough and take time and let me know step by step what they are doing and done. And then they wash my car that just makes my day!!

Report a concern   July 24, 2026 — Rated 10 out of 10 by J.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very affordable and fast service

Report a concern   July 24, 2026 — Rated 10 out of 10 by Kristina Foster Don Franklin Monticello Service
What do you like about our products and services?

Very good service

Report a concern   July 24, 2026 — Rated 10 out of 10 by G.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly staff

Report a concern   July 24, 2026 — Rated 10 out of 10 by S.O. Don Franklin Campbellsville Service Department
What do you like about our products and services?

All went well

Report a concern   July 24, 2026 — Rated 10 out of 10 by David Snell Don Franklin Monticello Sales
What do you like about our products and services?

Everything

Report a concern   July 24, 2026 — Rated 10 out of 10 by L.Y. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very prompt

Report a concern   July 24, 2026 — Rated 10 out of 10 by Jason Thayer Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

my service was excellent. Tony was great

Report a concern   July 24, 2026 — Rated 10 out of 10 by J.M. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Easy to schedule service and they are friendly. Also they let you know about any issues.

Report a concern   July 24, 2026 — Rated 9 out of 10 by R.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Easy to schedule they are fast and do a good job

Report a concern   July 24, 2026 — Rated 10 out of 10 by T.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Love being able to drop my vehicle off the night before and then being able to pick up after hours the following day!

Report a concern   July 24, 2026 — Rated 10 out of 10 by Leora Combs Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly Staff! Reminders thur texts !

Report a concern   July 24, 2026 — Rated 9 out of 10 by M.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Na

Report a concern   July 24, 2026 — Rated 10 out of 10 by Lucas Burton Don Franklin CDJRF Sales Department
What do you like about our products and services?

Easy to work with and not pushy at all. Makes sure you are happy with deal before finalizing the sale.

Report a concern   July 24, 2026 — Rated 9 out of 10 by Susan Cooper Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Sales reps very friendly. Bought a vehicle, its been in the service garage since I bought it. Not too happy about that.

Report a concern   July 24, 2026 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was able to get my car in to be serviced in a timely manner. Staff were a professional polite and informative. Explain to me in language that I could understand what they were looking at my car and what the results were.

Report a concern   July 24, 2026 — Rated 10 out of 10 by Johny Powell Don Franklin Auto
What do you like about our products and services?

Easy to contact and set up through their online service and do a fantastic job. Never try to push any extra services on you when you arrive, only recommend service that is coming do or that might be necessary. Great to work with!!

Report a concern   July 24, 2026 — Rated 10 out of 10 by Jennifer Foster Don Franklin Somerset KIA Sales
What do you like about our products and services?

I was in need of a vehicle and didn't know how I was going to afford one. I went to Don Franklin and Kallum got me in just exactly what I needed! Thank you too Kallum and Don Franklin for getting me into an affordable payment!

Report a concern   July 24, 2026 — Rated 9 out of 10 by Tshitshi Kamuena Don Franklin Lexington Nissan - Service
What do you like about our products and services?

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