Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 21, 2025 — Rated 10 out of 10 by Randy Harrington Don Franklin Somerset KIA Service
What do you like about our products and services?

Warranty is good and never had issues with car and friendly and professional team

Report a concern   November 21, 2025 — Rated 10 out of 10 by C.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service department was a little difficult to get ahold of, but they did get back to me and get my issues handled. Have always been very professional and courteous.

Report a concern   November 21, 2025 — Rated 9 out of 10 by N.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff,scheduling was easy,

Report a concern   November 21, 2025 — Rated 10 out of 10 by R.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly service, good feedback.

Report a concern   November 21, 2025 — Rated 10 out of 10 by C.W. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Timothy cheek was my service advisor when I had a repair recently done to my car. He was very professional and helpful.

Report a concern   November 21, 2025 — Rated 10 out of 10 by James Washburn Don Franklin Bardstown - Service
What do you like about our products and services?

Good people good service

Report a concern   November 21, 2025 — Rated 10 out of 10 by B.K. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Fast and efficient.

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Quick and efficient oil change, friendly staff

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Everyone is very friendly and nice. The service is quick.

Report a concern   November 21, 2025 — Rated 10 out of 10 by K.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Fast and reliable

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.F.I. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I have an oil change done every 5000 miles and device is always very efficient and quick. I would recommend Don Franklin Service Department to anyone looking for prompt and professional service for their vehicle.

Report a concern   November 21, 2025 — Rated 10 out of 10 by U.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Love the service and the staff. Thanks

Report a concern   November 21, 2025 — Rated 10 out of 10 by S.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Timeliness and friendliness!

Report a concern   November 21, 2025 — Rated 9 out of 10 by Randy Berry Don Franklin Somerset GM Service Department
What do you like about our products and services?

They definitely follow up on there service department and job completion

Report a concern   November 21, 2025 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

All your products are wonderful. I appreciate that they informed me on what I need to repair in the near future that I will take of with them soon.

Report a concern   November 21, 2025 — Rated 10 out of 10 by Annette Heim Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Cameron and Travis, as well as service department went above a beyond for me in regards to buying a truck.

As a recent widow, I appreciate the thoughtfulness and compassion that others give, especially as we live in a world that is slowly forgetting to treat people with dignity, respect, and kindness, as we all have struggles. So, meeting Cameron was truly a blessing from God. He is younger, but he seems to have an old soul.

Cameron is old school in that he wants to know you, you know him, and to be the guy you want to buy a truck or car from for the next forty years. He will try hard and he cares. I hope God continues to bless him and I will look forward to buying another vehicle from him in the future.

Report a concern   November 21, 2025 — Rated 10 out of 10 by W.B. Don Franklin London Ford - Service
What do you like about our products and services?

In and out!!

Report a concern   November 20, 2025 — Rated 10 out of 10 by V.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer in Service is very helpful!

Report a concern   November 20, 2025 — Rated 10 out of 10 by L.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Everybody is friendly and always makes sure I don’t need anything while I wait. Staff is very professional and the waiting area and restroom is clean.

Report a concern   November 20, 2025 — Rated 10 out of 10 by J.Y. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly staff, easy scheduling, good prices

Report a concern   November 20, 2025 — Rated 10 out of 10 by Brian Disney Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Outstanding experience. Catarina went above and beyond to get me where I wanted to be in a car I love! I couldn’t be more happy!

Report a concern   November 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly customer service

Report a concern   November 20, 2025 — Rated 10 out of 10 by Cynthia Taylor Don Franklin Lexington GM Service Department
What do you like about our products and services?

Each time I visit, I am always greeted with a warm smile. I never get the impression that it is just a job but each associate cares about my particular experience. I value that in today's world when people can't even smile at one another. Keep up the good work.

Report a concern   November 20, 2025 — Rated 10 out of 10 by M.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

They were very honest, the repair was completed promptly, the price

Report a concern   November 20, 2025 — Rated 10 out of 10 by C.H.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Courteous, timely, profess

Report a concern   November 20, 2025 — Rated 10 out of 10 by Jeffery Patton Don Franklin Campbellsville Service Department
What do you like about our products and services?

I went needed a battery for my Blazer they was very busy but they got Blazer in out out within 45 minutes. I was thankfully they could do that.

Report a concern   November 20, 2025 — Rated 10 out of 10 by A.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You all took notice of the recalls the vehicle had and fixed them at the same time. It was relatively quick and efficient for all the services.

Report a concern   November 20, 2025 — Rated 9 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been pleased with everything overall.

Thank you.

Report a concern   November 20, 2025 — Rated 10 out of 10 by T.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything is timely

Report a concern   November 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Convenient for the customer


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