Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 17, 2026 — Rated 10 out of 10 by R.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I was waited on immediately you’d me exactly what had happened to my Encore took care of the problem had the car back in two days thank GM or Don Franklin for backing the product up

Report a concern   September 17, 2026 — Rated 10 out of 10 by Martha Wade Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything

Report a concern   September 17, 2026 — Rated 10 out of 10 by E.P. Don Franklin Russell Springs Service
What do you like about our products and services?

The people are very friendly and professional.

Report a concern   September 17, 2026 — Rated 10 out of 10 by A.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Great technicians and wonderful customer service care.

Report a concern   September 17, 2026 — Rated 10 out of 10 by A.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Ryan was very help. I will definitely come back.

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.C. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Nice folk ..

Report a concern   September 17, 2026 — Rated 10 out of 10 by P.R. Don Franklin Bardstown - Service
What do you like about our products and services?

As long as possible I will always have a GM product.
Your front desk service people are very kind and helpful. Those are the only ones I have dealt with.

Report a concern   September 17, 2026 — Rated 10 out of 10 by B.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Tony is great to work with in the service department. He is always friendly and does a great job communicating during routine visits. We had an issue with our vehicle besides the routine maintenance and he set aside time to listen, get our vehicle quickly scheduled for an inspection, and we had our vehicle repaired in just a few days.

Report a concern   September 17, 2026 — Rated 10 out of 10 by C.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very helpful service manager telling me I has Nissan road service for towing to dealer
AND
That my dead battery was under warranty
HOWEVER
I was disappointed that my car had not been washed when serviced (oil/filter) at the same time new battery was installed
Getting car washed at service time was a BIG sales pitch when looking to purchase car
Oh well….
First name removed B. Somerset, Ky.

Report a concern   September 17, 2026 — Rated 10 out of 10 by Joseph Lake Don Franklin Somerset GM Service Department
What do you like about our products and services?

The looks and styling but most importantly the performance of my Silverado. Yeah the looks are pretty great too

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service is usually within an hour so I can expect how long to wait. The folks are always friendly. And up to now all my oil changes have been free haha

Report a concern   September 17, 2026 — Rated 10 out of 10 by Brenda Newton Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very nice and considerate people, we would definitely be recommending them to family and friends.

Report a concern   September 17, 2026 — Rated 10 out of 10 by D.Q. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service people were very helpful and I didn’t have to wait a long time ,got me in and back on the road.

Report a concern   September 17, 2026 — Rated 9 out of 10 by L.W. Don Franklin Monticello Service
What do you like about our products and services?

Good service and friendly employees

Report a concern   September 17, 2026 — Rated 10 out of 10 by G.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service department is very courteous and honest! They go above and beyond to help you when you have a problem!

Report a concern   September 17, 2026 — Rated 10 out of 10 by G.I. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They broke down things to you. That you understand

Report a concern   September 17, 2026 — Rated 10 out of 10 by T.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good quick service

Report a concern   September 17, 2026 — Rated 10 out of 10 by Connie Arthur Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and efficient

Report a concern   September 17, 2026 — Rated 10 out of 10 by M.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick quality service

Report a concern   September 17, 2026 — Rated 10 out of 10 by L.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I was very surprised by the friendliness of all the staff especially Tray and Ralph.

Report a concern   September 17, 2026 — Rated 10 out of 10 by P.R. Don Franklin Burkesville Service Department
What do you like about our products and services?

The service was quick, the technician went over everything. Very polite. Thank you

Report a concern   September 17, 2026 — Rated 10 out of 10 by A.J. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Quick service

Report a concern   September 17, 2026 — Rated 10 out of 10 by S.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everyone we have encountered on our service visits has been kind and helpful.

Report a concern   September 17, 2026 — Rated 10 out of 10 by L.S. Don Franklin Auto
What do you like about our products and services?

The service team took great care of my car and me. So glad they are here in Nicholasville!

Report a concern   September 17, 2026 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenience of scheduling appointment, fast and friendly advisor. Keep me up to date on everything I needed.

Report a concern   September 17, 2026 — Rated 10 out of 10 by Tessa Willis Don Franklin Ford - Service
What do you like about our products and services?

They treat you like family, there is truly no other dealership that doesn’t that for you!

Report a concern   September 17, 2026 — Rated 10 out of 10 by Sharlette Baker Don Franklin Bardstown - Service
What do you like about our products and services?

Prices are very reasonable

Report a concern   September 17, 2026 — Rated 10 out of 10 by S.D. Don Franklin Burkesville Service Department
What do you like about our products and services?

They worked us in

Report a concern   September 17, 2026 — Rated 9 out of 10 by B.B.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

The staff were super friendly, and the service was quick compared to other dealerships

Report a concern   September 17, 2026 — Rated 10 out of 10 by R.N. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly and helpful staff. Your problem is their problem. They take time to listen.


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