Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 21, 2025 — Rated 10 out of 10 by Annette Heim Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Cameron and Travis, as well as service department went above a beyond for me in regards to buying a truck.

As a recent widow, I appreciate the thoughtfulness and compassion that others give, especially as we live in a world that is slowly forgetting to treat people with dignity, respect, and kindness, as we all have struggles. So, meeting Cameron was truly a blessing from God. He is younger, but he seems to have an old soul.

Cameron is old school in that he wants to know you, you know him, and to be the guy you want to buy a truck or car from for the next forty years. He will try hard and he cares. I hope God continues to bless him and I will look forward to buying another vehicle from him in the future.

Report a concern   November 21, 2025 — Rated 10 out of 10 by W.B. Don Franklin London Ford - Service
What do you like about our products and services?

In and out!!

Report a concern   November 20, 2025 — Rated 10 out of 10 by V.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer in Service is very helpful!

Report a concern   November 20, 2025 — Rated 10 out of 10 by L.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Everybody is friendly and always makes sure I don’t need anything while I wait. Staff is very professional and the waiting area and restroom is clean.

Report a concern   November 20, 2025 — Rated 10 out of 10 by J.Y. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly staff, easy scheduling, good prices

Report a concern   November 20, 2025 — Rated 10 out of 10 by Brian Disney Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Outstanding experience. Catarina went above and beyond to get me where I wanted to be in a car I love! I couldn’t be more happy!

Report a concern   November 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly customer service

Report a concern   November 20, 2025 — Rated 10 out of 10 by Cynthia Taylor Don Franklin Lexington GM Service Department
What do you like about our products and services?

Each time I visit, I am always greeted with a warm smile. I never get the impression that it is just a job but each associate cares about my particular experience. I value that in today's world when people can't even smile at one another. Keep up the good work.

Report a concern   November 20, 2025 — Rated 10 out of 10 by M.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

They were very honest, the repair was completed promptly, the price

Report a concern   November 20, 2025 — Rated 10 out of 10 by C.H.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Courteous, timely, profess

Report a concern   November 20, 2025 — Rated 10 out of 10 by Jeffery Patton Don Franklin Campbellsville Service Department
What do you like about our products and services?

I went needed a battery for my Blazer they was very busy but they got Blazer in out out within 45 minutes. I was thankfully they could do that.

Report a concern   November 20, 2025 — Rated 10 out of 10 by A.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You all took notice of the recalls the vehicle had and fixed them at the same time. It was relatively quick and efficient for all the services.

Report a concern   November 20, 2025 — Rated 9 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been pleased with everything overall.

Thank you.

Report a concern   November 20, 2025 — Rated 10 out of 10 by T.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything is timely

Report a concern   November 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Convenient for the customer

Report a concern   November 20, 2025 — Rated 10 out of 10 by Deborah Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I love the Envision, it's a well made SUV. It's reliable. Drives nice and smooth. The only thing I wish with the newer models that the screen when you are backing up was a little larger to see, like the 2023 model.

Report a concern   November 20, 2025 — Rated 10 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt and courteous service!

Report a concern   November 20, 2025 — Rated 10 out of 10 by C.Y. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Great service

Report a concern   November 20, 2025 — Rated 10 out of 10 by Walda Toews Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You seem to have competent employees and I was treated very kindly when I came in for service. The prices for my parts and service were very fair. Thank you.

Report a concern   November 20, 2025 — Rated 10 out of 10 by T.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The recall work done was courteous and prompt from the scheduling of the appt to completion of the work on day of service.

Report a concern   November 20, 2025 — Rated 10 out of 10 by John Burton Don Franklin London Ford - Service
What do you like about our products and services?

People are the best part. Jake worked with the service dept to help with my recall. Neal in parts made sure the part was there and Robbie in service made sure it was repaired

Report a concern   November 20, 2025 — Rated 10 out of 10 by Carol Harlin Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service manager Andy workman took very good care of me. I have an excessive oil use 2019 sonata. So I drove the 1000 miles then received a brand new loaner while they did the next step. He really listened to me and was very helpful. Chris breeze was my service advisor and he too was very helpful.

Report a concern   November 20, 2025 — Rated 10 out of 10 by M.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Honesty, and y’all do what you say, you will do, very helpful in all situations

Report a concern   November 20, 2025 — Rated 10 out of 10 by Darril Hannah Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service was very quick and courteous

Report a concern   November 20, 2025 — Rated 10 out of 10 by Paul Gravel Don Franklin Monticello Sales
What do you like about our products and services?

I purchased lots of pickup trucks from dale with a lot of luck, he’s a great person.

Report a concern   November 20, 2025 — Rated 10 out of 10 by Janice Cheek Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast. Very good
Will call you about any problems
Tyler. Is grea

Report a concern   November 20, 2025 — Rated 10 out of 10 by Kimberly Adams Don Franklin Somerset KIA Service
What do you like about our products and services?

Service is friendly and helpful.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Marion Marion County E Don Franklin Campbellsville Service Department
What do you like about our products and services?

Always getting all my vehicles in and back on the road safe & sound.

Report a concern   November 19, 2025 — Rated 10 out of 10 by N.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Our service rep Ty. He is excellent

Report a concern   November 19, 2025 — Rated 10 out of 10 by Cynthia Stover Don Franklin Auto
What do you like about our products and services?

The service is phenomenal. They are extremely helpful but not pushy. It was an absolute pleasure to purchase our last 2 vehicles from them.


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