Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 29, 2026 — Rated 10 out of 10 by Lisa Sexton Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly associates, kept me informed. Pleasant Waiting area.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Katrina Allen Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

We love Hyundai vehicles because they are a great value with high reliability and features we love.
We are extremely happy with our service from Connor. He is very knowledgeable and will work very hard to make sure you are satisfied.
We also love the service department and have found them to be very efficient and value the customer.

Report a concern   May 29, 2026 — Rated 10 out of 10 by L.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like how smoth the ride is and how friendly everyone was at the dealership. Especially the salesman that helped me, his name was max.

Report a concern   May 29, 2026 — Rated 10 out of 10 by W.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quality of our Genesis GV80, safety features, overall look of vehicle.

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

You take care of what you sale you are helpful and kind and willing to answer any questions you are asked and you help pick out the products that are right for your customers thank you and you service what you sell

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sharon Robinson Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my vehicle, it is a joy to drive. I like getting it serviced at the dealership because everyone is good at their job. The service area is convenient and comfortable. The only suggestion I would have is to make the fact that GM points may be used to pay for service easily available. I was not thinking about the points, my son brought them up before I went to my appointment and it paid for my whole service the day I went. It could have done this on one of my earlier visits if I had been aware. Other than that, I think you do a a great job! My service technician Austin was wonderful to work with.

Report a concern   May 29, 2026 — Rated 10 out of 10 by David Spears Don Franklin Somerset KIA Service
What do you like about our products and services?

Our salesman (Mr Nicholas) is great. Have trade with him before. I also come back to Kia for all my services. Service staff is great also.

Report a concern   May 29, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Knowledgeable sales associates. Friendly and willing to go the extra mile. Service department as well! Very knowledgeable, friendly, goes above and beyond. Got me in asap and took care of my vehicle. Above and beyond!

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly service

Report a concern   May 29, 2026 — Rated 10 out of 10 by Barry Kelley Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We love our Genesis. Service is always thorough but quick. Super nice people

Report a concern   May 29, 2026 — Rated 10 out of 10 by Darryl Woodson Don Franklin Somerset KIA Sales
What do you like about our products and services?

Nice products & no nonsense hassle

Report a concern   May 29, 2026 — Rated 10 out of 10 by B.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very easy to schedule service appt. Appt was smooth, staff friendly and knowledgeable, and facility is clean.

Report a concern   May 29, 2026 — Rated 10 out of 10 by M.L. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Every one I have dealt with was extremely nice.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Stevenson Don Franklin London Ford - Service
What do you like about our products and services?

Services are quick and complete
Service personnel are really friendly

Report a concern   May 29, 2026 — Rated 10 out of 10 by M.N. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick and thorough

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.G. Don Franklin London Ford - Service
What do you like about our products and services?

If they mess they will make it right! Robbie is great!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast, friendly service

Report a concern   May 29, 2026 — Rated 10 out of 10 by L.H. Don Franklin Corbin CDJR Service
What do you like about our products and services?

How friendly and helpful the service staff are

Report a concern   May 29, 2026 — Rated 10 out of 10 by Kenneth Barker Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I had a recall on my Rogue and at first they said it would take about 2 hours to fix. However it was fixed in about an hour and was great. Ron in the service department really took care of me.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Randy Keith Don Franklin Columbia Nissan Service
What do you like about our products and services?

They get my car in and quick. They friendly. I would recommend anyone to go there.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anna Haas Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was awesome!!! Will definitely be back!!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Reasonable price on my oil change

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.B. Don Franklin Russell Springs Service
What do you like about our products and services?

The way they treat you when you come in to that place they’re very considered business and I love those boys that takes care of us

Report a concern   May 29, 2026 — Rated 10 out of 10 by James Jones Don Franklin Somerset KIA Service
What do you like about our products and services?

Love my K5. I get compliments all the time. Today at the Zaxby's drive-through, someone asked me if it was 2025. I said no, it is the 22, and I bought it in 21 at Don Franklin KIA in Somerset. I took one look at the three sitting there and knew I wanted it. It may have been the first ones on the lot. He said it was beautiful and he loved it. That is just the latest in many years of compliments about the car.
I usually bring my car in for service at the Somerset location, even though I have service available at Don Franklin Kia. I like the people there. Ty and the others take care of me and any issues.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

I've purchased 2 vehicles from there and the staff are very knowledgeable and kind.

Report a concern   May 29, 2026 — Rated 9 out of 10 by M.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

My issue was covered by warrenty except the deductible. I dropped my vehicle off and they called me when it was ready.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.G. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly people, knowledgeable, clean waiting room. They got the job done quickly.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Tyra Kinser Don Franklin Somerset KIA Sales
What do you like about our products and services?

Plans the hrlp

Report a concern   May 29, 2026 — Rated 10 out of 10 by Frances Seiler Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is so nice and helpful.

Report a concern   May 29, 2026 — Rated 9 out of 10 by A.L. Don Franklin Ford - Service
What do you like about our products and services?

Good service


Privacy Policy