Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 15, 2025 — Rated 10 out of 10 by T.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Did not have the color we wanted but Austin found one later very helpful we were able to secure the grand highlander at a fair price

Report a concern   October 15, 2025 — Rated 9 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very straight forward honest sales team who didn't play games.

Report a concern   October 15, 2025 — Rated 10 out of 10 by A.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The car buying process was so awesome. Ralph is great to work with! Selecting a car, financing, everything was so smooth.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good customer service, you adhere to warranties and contracts.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Jerome Cook Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent, no pressure, sales team. Just had one of my cars serviced, everything was done on time with minimal waiting time. Parts department was very courteous with excellent customer service.

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenifer and the team always make us feel welcome and provide excellent results

Report a concern   October 15, 2025 — Rated 10 out of 10 by B.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Nice and friendly…
Love my car…I enjoy driving it daily…

Report a concern   October 15, 2025 — Rated 10 out of 10 by Kathy Dick Don Franklin Somerset GM Service Department
What do you like about our products and services?

My new tires feel like a dream when I am driving! Thank you for being so prompt to get me back on the road. I appreciate you!

Report a concern   October 15, 2025 — Rated 9 out of 10 by M.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Clean service area.
Excellent check ins.
Nice waiting area.
Courteous staff, techs, and management.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.M. Don Franklin Burkesville Sales
What do you like about our products and services?

I appreciated Scotty Young and his work to get us in a vehicle that we love at an affordable price!

Report a concern   October 15, 2025 — Rated 10 out of 10 by C.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly service, easy to work with.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Roger Robertson Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Awesome service! Great staff

Report a concern   October 15, 2025 — Rated 10 out of 10 by R.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

The staff are friendly and knowledgeable. The service is always great and very fast.

Report a concern   October 14, 2025 — Rated 10 out of 10 by John Withers Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Like Nissan vehicles and the service is always great.

Report a concern   October 14, 2025 — Rated 10 out of 10 by D.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

The entire service department is amazing! The technicians actually listen to me as a customer and they are findoutoligists!! The service manager, and registration team DOUG is a listener and does everything in his power to get my car serviced even when I don’t have an appointment! The whole dealership is just amazing!! Clean, courteous, and just a good team!! All of your dealerships should be run as well as Glasgow!! I will never go to Bg again!!😡😡😡

Report a concern   October 14, 2025 — Rated 10 out of 10 by L.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great vehicle service is everything u would hope for. Great

Report a concern   October 14, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Professionalism of service staff

Report a concern   October 14, 2025 — Rated 10 out of 10 by Sheila Price Don Franklin Somerset KIA Service
What do you like about our products and services?

I appreciate the service, the cleanliness of the entire facility, including the waiting area and the restroom, and the people who wait on me so much I drive an hour to have my car serviced at Don Franklin KIA Somerset.

Report a concern   October 14, 2025 — Rated 10 out of 10 by D.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

nice, friendly, on time

Report a concern   October 14, 2025 — Rated 10 out of 10 by J.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great experience from don franklins service at the Nissan location

Report a concern   October 13, 2025 — Rated 10 out of 10 by D.M. Don Franklin Corbin CDJR Service
What do you like about our products and services?

They were very friendly and easy to get in and out of during the day.

Report a concern   October 13, 2025 — Rated 10 out of 10 by B.C. Don Franklin London Ford - Service
What do you like about our products and services?

Efficient and was a pleasant stay while waiting for it to be serviced. Management was top tier and staff was very friendly!

Report a concern   October 13, 2025 — Rated 10 out of 10 by Huletha Smith Don Franklin Somerset KIA Service
What do you like about our products and services?

I greatly appreciated a quick turnaround time getting new tires and an oil change. I was on a tight schedule, going out of town, and Donovan was very helpful in expediting the process. He scheduled the service, ordered my tires, and saw the process through to the finish line.

Report a concern   October 13, 2025 — Rated 10 out of 10 by A.H. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Quality cars and good warranties

Report a concern   October 12, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful

Report a concern   October 12, 2025 — Rated 10 out of 10 by C.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courteous service
Ease of scheduling appointments

Report a concern   October 12, 2025 — Rated 10 out of 10 by Dwayne Vanarsdale Don Franklin Columbia Nissan Service
What do you like about our products and services?

Love my car and will come again for service

Report a concern   October 12, 2025 — Rated 10 out of 10 by M.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I have had my Kia serviced here for years and have always been very pleased. I love working with Caleb. He is always very positive and helpful. He is very good at what he does.

Report a concern   October 12, 2025 — Rated 10 out of 10 by S.R. Don Franklin Bardstown - Service
What do you like about our products and services?

Great products and service

Report a concern   October 12, 2025 — Rated 10 out of 10 by Donna Furman Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

All of the staff we dealt with when buying out Chevy Tahoe were friendly, knowledgeable, and efficient. It was a pleasant experience from beginning to end. Jon Wagers is an excellent salesman.


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