Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.R. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Professional, timely ( didn’t wait long)

Report a concern   March 13, 2026 — Rated 10 out of 10 by M.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The people are your best asset

Report a concern   March 13, 2026 — Rated 10 out of 10 by Tonia Matney Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Customer service was good and they worked with me on the pricing and trading

Report a concern   March 13, 2026 — Rated 10 out of 10 by B.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Customer service was very professional!

Report a concern   March 13, 2026 — Rated 10 out of 10 by K.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

So far the people I’ve talk to are friendly and eager to help

Report a concern   March 13, 2026 — Rated 10 out of 10 by Robert Mcafee Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Our sales associate Demetrius was excellent. He made to process extremely enjoyable.

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.K. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Great dealership

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Service is always great and all techs are friendly and helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Chasity Litsey Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

They worked with me and got me approved in a vehicle and was super nice I would recommend anybody to them

Report a concern   March 13, 2026 — Rated 10 out of 10 by Cathy Benningfield Don Franklin Campbellsville Service Department
What do you like about our products and services?

Courtesy and great mechanics

Report a concern   March 13, 2026 — Rated 9 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

New to you guys. Still assessing.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Rebecca Harper Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and not pushy .

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.L. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is always so pleasant to work with.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.W. Don Franklin Auto
What do you like about our products and services?

I have only had them try to sell me something else when I did an oil change one time. It made it easier to know that was needed if they usually don’t do that.

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.H. Don Franklin Russell Springs Service
What do you like about our products and services?

They are excellent in the service department.

Report a concern   March 13, 2026 — Rated 10 out of 10 by O.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Visit on March 10th was very professional and courteous service.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.H. Don Franklin Auto
What do you like about our products and services?

No matter how drastic the job, they'll always try to work with you and give you updates on your vehicle. They're like magicians with how they can bring cars back to life.

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I have been satisfied with the products and service for you.

Report a concern   March 13, 2026 — Rated 10 out of 10 by A.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

everything

Report a concern   March 13, 2026 — Rated 10 out of 10 by E.E. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

From time of arrival to time of departure was treated like family

Report a concern   March 13, 2026 — Rated 10 out of 10 by Kathy Tupman Don Franklin Russell Springs Service
What do you like about our products and services?

We always receive great service from Don Franklin Russell Springs, Ky.!

Report a concern   March 13, 2026 — Rated 9 out of 10 by Pattie Fluhr Don Franklin Columbia Nissan Service
What do you like about our products and services?

They are always polite and helpful. It never takes very long at all. Have a comfortable place to wait with nice music. In and out just like you like. Hometown feel. Yeah Columbia Ky!

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The customer service provided was exceptional, with the staff consistently demonstrating professionalism and a friendly demeanor.

Report a concern   March 13, 2026 — Rated 10 out of 10 by K.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

You are greeted with a smile.
If they don’t know the answer, they are wiling to find it for you. This Somerset branch is the top! Unfortunately, I can’t recommend or say the same about the London branch.

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly and knowledgeable service team.

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always friendly, knowledgeable, and helpful with questions and issues of concern.

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

What i like the most you are treated like you are special and service is wonderful

Report a concern   March 13, 2026 — Rated 9 out of 10 by W.H. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly staff to work with!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by T.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick, friendly service.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service quick, good and people are all friendly… BUT- you need SEC network during March madness- I mean- you are in the BBN and most of those waiting on service we’re having to watch on phones. Bummer… but service was great.


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