Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 12, 2026 — Rated 10 out of 10 by Winfred Rhoades Don Franklin Lexington GM Service Department
What do you like about our products and services?

Qualified technicians. Friendly staff

Report a concern   April 12, 2026 — Rated 10 out of 10 by W.B. Don Franklin Ford - Service
What do you like about our products and services?

Efficient, friendly service.

Report a concern   April 12, 2026 — Rated 10 out of 10 by B.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service writers were excellent at customer service

Report a concern   April 12, 2026 — Rated 10 out of 10 by J.C. Don Franklin Auto
What do you like about our products and services?

The friendly staff

Report a concern   April 12, 2026 — Rated 10 out of 10 by C.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The people that you have in the Bowling Green facility is amazing

Report a concern   April 12, 2026 — Rated 10 out of 10 by J.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Love Nissan, this is my 5th

Report a concern   April 12, 2026 — Rated 9 out of 10 by S.I. Don Franklin Burkesville Service Department
What do you like about our products and services?

Professional friendly service

Report a concern   April 12, 2026 — Rated 10 out of 10 by J.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everyone is very nice & helpful there, and they are honest & up front about what they check out about your vehicle.

Report a concern   April 12, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

What you have

Report a concern   April 11, 2026 — Rated 10 out of 10 by J.J. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Totally awesome

Report a concern   April 11, 2026 — Rated 9 out of 10 by J.L. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Friendly and very thorough staff

Report a concern   April 11, 2026 — Rated 9 out of 10 by J.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

you care about your customers

Report a concern   April 11, 2026 — Rated 10 out of 10 by Paula Meadows Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Tony was very professional but very nice

Report a concern   April 11, 2026 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good prompt service.

Report a concern   April 11, 2026 — Rated 10 out of 10 by Scott Jeppson Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

You try to work with those trying to purchase we have been well served on 4 purchase on our first 2 purchases we found out first week of ownership our brake lights were not working you made repairs with no problems even though we bought them as is we appreciate that thank you

Report a concern   April 11, 2026 — Rated 10 out of 10 by L.C. Don Franklin Bardstown - Service
What do you like about our products and services?

The wait was not long at all. Very quick service. Thank you so much.

Report a concern   April 11, 2026 — Rated 9 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Good service great price

Report a concern   April 11, 2026 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with

Report a concern   April 11, 2026 — Rated 9 out of 10 by R.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Good customer service . Vehicles seem to be well maintained.

Report a concern   April 11, 2026 — Rated 10 out of 10 by April Messersmith Don Franklin CDJRF Sales Department
What do you like about our products and services?

We love the cummons engion and we try to purchase from friends that support our businesses JCM mobile paint and On the Rocks Ranch.

Report a concern   April 11, 2026 — Rated 10 out of 10 by P.S. Don Franklin Glasgow Sales Department
What do you like about our products and services?

very friendly an up front

Report a concern   April 11, 2026 — Rated 10 out of 10 by Rita Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that there is an app that I can check and see the progress on my vehicle. Everyone that I talked to was helpful, friendly and very accommodating.

Report a concern   April 11, 2026 — Rated 9 out of 10 by G.T. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The process is easy, and usually takes about an hour.

Report a concern   April 11, 2026 — Rated 10 out of 10 by M.E. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Your entire sales staff was VERY friendly and helpful. Bruce answered all of our questions, Roy was very helpful with the financing and Xander explained our paperwork in easy to understand terms. I will gladly recommend your team to anyone I know who may need/want a car.

Report a concern   April 11, 2026 — Rated 10 out of 10 by D.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Your service team does a very good job!
The one exception is one of the team members at the check in desk probably needs to work on his interpersonal skills. Greetings are extremely important in customer service. Example: Good morning sir, how may I help you vs what do you need. This is constructive criticism meant to improve that overall customer experience.

Report a concern   April 11, 2026 — Rated 10 out of 10 by E.H. Don Franklin Hardin County Ford Service
What do you like about our products and services?

I was here visiting family . My F350 needed an update called the service center they got me wright in .

Report a concern   April 11, 2026 — Rated 10 out of 10 by Amanda Sutton Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was great, staff was knowledgable and efficient, and experience overall was pleasant.

Report a concern   April 11, 2026 — Rated 10 out of 10 by Gregory Larue Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service department at Genesis of Lexington is top notch.

Report a concern   April 11, 2026 — Rated 10 out of 10 by D.K. Don Franklin Auto
What do you like about our products and services?

Easy scheduling and friendly service. I appreciate you watching out and recommending necessary services to keep my warranty active.

Report a concern   April 11, 2026 — Rated 10 out of 10 by B.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and service took as long as expected.


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