Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 18, 2026 — Rated 10 out of 10 by Lisa Miracle Don Franklin London Ford - Service
What do you like about our products and services?

Honest and friendly staff.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Buddy Cotton Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It’s all Excellent

Report a concern   May 18, 2026 — Rated 10 out of 10 by K.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales team

Report a concern   May 18, 2026 — Rated 10 out of 10 by L.Y. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

They handled my repair under my extended warranty plan and it went very smooth feom start to finish and they were great to communicate with as well!

Report a concern   May 18, 2026 — Rated 10 out of 10 by B.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

great service

Report a concern   May 18, 2026 — Rated 10 out of 10 by Adam Rainwater Don Franklin Campbellsville Service Department
What do you like about our products and services?

Did a great job repairing my steering box on my Jeep Gladiator. Very happy with the service.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Brenda Wayne Don Franklin Russell Springs Service
What do you like about our products and services?

The guys in service are always extra friendly. I am 68 years old and I drive 75 miles one way to have my car serviced there. They are simply the best.

Report a concern   May 18, 2026 — Rated 10 out of 10 by L.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is always top notch. I am always kept in the loop on what is going on with my vehicle and any issues or concerns are always explained. The staff always go above and beyond.

Report a concern   May 18, 2026 — Rated 10 out of 10 by J.P.R. Don Franklin Ford - Service
What do you like about our products and services?

This location has a great staff! Every time I come in or call everyone is really friendly and helpful.

Report a concern   May 18, 2026 — Rated 9 out of 10 by Vicky Hurley Don Franklin London Ford - Service
What do you like about our products and services?

Didn’t fill up my washer fluid I ask for that to be done so I’m on a trip and no washer fluid

Report a concern   May 18, 2026 — Rated 10 out of 10 by R.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly people and fair prices.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Rick Drake Don Franklin Monticello Service
What do you like about our products and services?

Excellent staff and techs.......Nice facility... Friendly and efficient. Good service and sales...

Report a concern   May 18, 2026 — Rated 10 out of 10 by Lauretta Nolen Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The Service Dept has been fantastic to work with. They go out of their way to make sure our vehicle is in top running condition. Our van is a 2013 and we are so thankful it is in good hands. If prices ever come down we will be there to purchase our next vehicle from them.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Jennifer Brockman Don Franklin Russell Springs Service
What do you like about our products and services?

The staff at the desk are great! They treat me like an old friend instead of a service call.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Harris Brewer Don Franklin Somerset KIA Sales
What do you like about our products and services?

They bent over backwards to make a deal and I appreciate their willingness to get it done.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Patrice Martin Don Franklin Somerset KIA Service
What do you like about our products and services?

Always friendly and have a comfortable waiting area.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Datha Vaughn Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service department is the best!!

Report a concern   May 18, 2026 — Rated 10 out of 10 by J.M. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Your services are great! The help i received getting me into a vehicle was phenomenal!!

Report a concern   May 18, 2026 — Rated 10 out of 10 by Dwayne Deaton Don Franklin London Ford - Service
What do you like about our products and services?

Had an oil change done fairly quickly, and the price was better than I expected

Report a concern   May 18, 2026 — Rated 10 out of 10 by Lisa Brewer Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everything is excellent. Never had any issues. Great staff. Maxwell Watson is the best.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Katie Sager Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Lamar and his team always take care of us! Thank you!

Report a concern   May 18, 2026 — Rated 10 out of 10 by E.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

N/A

Report a concern   May 18, 2026 — Rated 10 out of 10 by Lesa Taylor Don Franklin Lexington GM Service Department
What do you like about our products and services?

GMC service department is great, technician Billy Hall done a great job on my vehicle.

Report a concern   May 18, 2026 — Rated 10 out of 10 by H.P. Don Franklin Glasgow Sales Department
What do you like about our products and services?

They really care about customers, the driven by family saying is spot on .

Report a concern   May 17, 2026 — Rated 10 out of 10 by L.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is wonderful stay with you with your sale

Report a concern   May 17, 2026 — Rated 10 out of 10 by D.H. Don Franklin Russell Springs Service
What do you like about our products and services?

Satasfyed prompt

Report a concern   May 17, 2026 — Rated 9 out of 10 by E.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Location is convenient .
Service staff were friendly & helpful.

Report a concern   May 17, 2026 — Rated 10 out of 10 by C.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service department is great. Knowledgeable, answered my questions, appointment was on time.

Report a concern   May 17, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Good

Report a concern   May 17, 2026 — Rated 10 out of 10 by S.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

They were fast simple and easy to work with.


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