Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 27, 2026 — Rated 10 out of 10 by Barbara Sanders Don Franklin Somerset KIA Service
What do you like about our products and services?

Don Smith is great in service dept.

Report a concern   June 27, 2026 — Rated 10 out of 10 by S.H. Don Franklin Ford - Service
What do you like about our products and services?

The friendly service and convenient location.

Report a concern   June 27, 2026 — Rated 10 out of 10 by J.J. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very polite and friendly personnel. Fast service car is clean when delivered back to me. I have driven from Louisville to Elizabethtown for every service for 4 years now. Would no take it to any local dealer for services. Thank you to all their service members.

Report a concern   June 27, 2026 — Rated 9 out of 10 by Robert Bowman Don Franklin Bardstown - Service
What do you like about our products and services?

Quick service. Had parts on hand.

Report a concern   June 27, 2026 — Rated 10 out of 10 by J.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

They are prompt and have great communication skills.

Report a concern   June 27, 2026 — Rated 10 out of 10 by B.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Helpful. Good communication.

Report a concern   June 27, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly staff. Timely auto maintenance.

Report a concern   June 27, 2026 — Rated 10 out of 10 by Dorian Herring Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Reliable products in great service

Report a concern   June 27, 2026 — Rated 10 out of 10 by W.W. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everything

Report a concern   June 27, 2026 — Rated 10 out of 10 by J.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly, accommodating, knowledgeable..
My only complaint is when they rotated my tires they did not fill all the tires up to proper inflation.

Report a concern   June 27, 2026 — Rated 10 out of 10 by R.A. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great to deal with, always friendly. Keep you updated

Report a concern   June 26, 2026 — Rated 10 out of 10 by William Dutton Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service dept was fast, 15 minute wait for oil change.

Report a concern   June 26, 2026 — Rated 10 out of 10 by Joey Warren Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great trucks and service

Report a concern   June 26, 2026 — Rated 10 out of 10 by C.K. Don Franklin Bardstown - Service
What do you like about our products and services?

I can't complain about anything.. Everything is good.

Report a concern   June 26, 2026 — Rated 10 out of 10 by Jeffrey Roberts Don Franklin London Ford - Service
What do you like about our products and services?

I was very pleased with my visit I am a double amputee your service department treated me great thank you.

Report a concern   June 26, 2026 — Rated 10 out of 10 by D.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Trey and Kevin was great friendly answer all the question and listen to my concerns.
Most importantly they wanted to make sure that they met my expectations!!
Didn’t have to sat around waiting for paper work made it seamless very easy and satisfying.
Everyone there is very friendly and polite!!
Great group of people!!

Thank you 😊
Name removed

Report a concern   June 26, 2026 — Rated 10 out of 10 by W.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The service is always good and everyone is very friendly.

Report a concern   June 26, 2026 — Rated 10 out of 10 by R.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The service is always great. Andrew always services my car and does an awesome job!!

Report a concern   June 26, 2026 — Rated 10 out of 10 by W.B. Don Franklin Ford - Service
What do you like about our products and services?

Ford

Report a concern   June 26, 2026 — Rated 10 out of 10 by K.I. Don Franklin Monticello Service
What do you like about our products and services?

Your people are fantastic!

Report a concern   June 26, 2026 — Rated 10 out of 10 by Kristy Moore Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The Service crew was so kind to me checking my Wagoneer over and let me know what we needed and let me know that some some updates that it needed that I could just drive back by my convenience and they would do it for me that I wouldn’t have to make another appointment. I’m now back on the road and couldn’t be happier.

Report a concern   June 26, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Customer Service

Report a concern   June 26, 2026 — Rated 9 out of 10 by J.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Like Nissan products, we’ll built and reliable

Report a concern   June 26, 2026 — Rated 10 out of 10 by H.L. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The friendliness of its workers is a plus!

Report a concern   June 26, 2026 — Rated 10 out of 10 by B.L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I Like everything good service and a good product

Report a concern   June 26, 2026 — Rated 10 out of 10 by Mark Upchurch Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

We had prompt, courteous service!

Report a concern   June 26, 2026 — Rated 10 out of 10 by Rodney Weaver Don Franklin London Ford - Service
What do you like about our products and services?

Service is prompt and keep you informed on status of vehicle service. It is such a big help when can have vehicle picked up and returned without me having to use vacation day for vehicle service.

Report a concern   June 26, 2026 — Rated 10 out of 10 by R.I. Don Franklin Bardstown - Service
What do you like about our products and services?

Best service team around.

Report a concern   June 26, 2026 — Rated 10 out of 10 by D.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

The CSR women are very friendly and efficient!

Report a concern   June 26, 2026 — Rated 10 out of 10 by Lanna Mcaninch Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly helpful service in finding what I wanted on don franklin lot. Adam Capps was an excellent employee!


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