Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 20, 2026 — Rated 10 out of 10 by P.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

I feel I’m dealing with someone who actually cares. I understand it’s their job, however they care about the person buying the car. I know we all work for money at our jobs, however, I never feel pressured, rushed or taken advantage of. I’ve bought two vehicles from there. Ive always felt like I got a fair deal .

Report a concern   May 20, 2026 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is friendly and seems to like their jobs. Service people are great and i get excellent work on my vehicles.

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick and courteous service

Report a concern   May 20, 2026 — Rated 10 out of 10 by T.J. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service friendly

Report a concern   May 20, 2026 — Rated 10 out of 10 by G.Y. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff is nice. Efficient

Report a concern   May 20, 2026 — Rated 10 out of 10 by W.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Easy to schedule visits. Back the warranties well

Report a concern   May 20, 2026 — Rated 10 out of 10 by Ronald Pampel Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

It was my choice with no pressure either take what they offered or negotiate

Report a concern   May 20, 2026 — Rated 10 out of 10 by Carol Bragg Don Franklin Ford - Service
What do you like about our products and services?

Just to be able to drop off your vehicle and it will be taken care of.

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

This makes my 4 th Nissan a great service place

Report a concern   May 20, 2026 — Rated 10 out of 10 by A.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Easy to deal with. Done most of it over the phone cause I’m not close by. Stood by everything that was talked about over the phone.

Report a concern   May 20, 2026 — Rated 9 out of 10 by K.P. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Fast service and easy to schedule

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Ty was extremely helpful and professional

Report a concern   May 20, 2026 — Rated 10 out of 10 by Tony Ford Don Franklin Ford - Service
What do you like about our products and services?

Awesome

Report a concern   May 20, 2026 — Rated 10 out of 10 by Jeff Griffith Don Franklin Somerset GM Service Department
What do you like about our products and services?

Oil changes are very affordable and quick

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I got floor liners and mud guards

Report a concern   May 20, 2026 — Rated 10 out of 10 by Michael Smith Don Franklin Monticello Sales
What do you like about our products and services?

People

Report a concern   May 20, 2026 — Rated 10 out of 10 by George Vanhook Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like to deal locally and I like the Nissan Pathfinder vehicles specially the platinum. It’s the only way to go nice ride pretty reasonable off you. Nikki was good to deal with never pressured me. She wanted all she could get out of me, but she never pressure me. I appreciate that he’s a good salesman. I’d recommend for you.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Chasity Coleman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Don Franklin Staff are a great team! I was very fortunate to work with Chris in the service department. He always was up front with the maintenance on my Pathfinder. I never had bought another vehicle without paying the first one off. However, last week I decided to meet with Jill about the possibility of purchasing a new Pathfinder while getting my oil changed. I never thought I would be leaving in a brand new Pathfinder with a considerable lower monthly payment. Jill is a 10 out 10! She was awesome to work with through the whole process. I also need to mention Walt, whom provides top of the line customer service. I will always be a Don Franklin Fan!

Report a concern   May 20, 2026 — Rated 10 out of 10 by O.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They were able to schedule my truck for oil change and tire rotation in a timely manner. Everyone was courteous and treated me with respect. The service team had the work completed quickly and notified we that it was ready for me to come and pick it up.

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very dependable

Report a concern   May 20, 2026 — Rated 10 out of 10 by Larry Holton Don Franklin Ford - Service
What do you like about our products and services?

I’ve had a great experience every time I’ve been there. Everyone has been super nice and know what’s up. There’s never been an issue getting in for service even when I gave no notice. Thanks guy!

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Loved the kindness and how quick and efficient they are

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This is only my second service- everyone is nice and friendly- answers questions and excellent work on our vehicle.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Roger Cook Don Franklin Campbellsville Service Department
What do you like about our products and services?

Rapid service and professional!

Report a concern   May 20, 2026 — Rated 10 out of 10 by R.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Easy, Fast and Friendly

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.B. Don Franklin Bardstown - Service
What do you like about our products and services?

You were very courteous and we were very grateful that you were able to get us back on the road at a decent time. Thank you!

Report a concern   May 20, 2026 — Rated 10 out of 10 by C.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

All of your team are exceptionally kind and helpful. I appreciate the Don Franklin family!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Elizabeth Pelston Don Franklin Ford - Service
What do you like about our products and services?

Went out of your way to help get what we wanted, very kind and friendly place. I will be recommend you guys to anyone!! GIVE YOU A BIG WHOPPING 10!!!!!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Freddie Maynard Don Franklin Burkesville Service Department
What do you like about our products and services?

GM products and the service is top notch.

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service department and Dan is great to work with!!!


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