Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 20, 2026 — Rated 10 out of 10 by V.T. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everything, it’s all outstanding

Report a concern   April 20, 2026 — Rated 10 out of 10 by Samantha Roberts Don Franklin London Ford - Service
What do you like about our products and services?

Easy to get an appointment and quick work

Report a concern   April 20, 2026 — Rated 10 out of 10 by Charlotte Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great dealership and service department!

Report a concern   April 20, 2026 — Rated 10 out of 10 by Beth Romines Don Franklin Russell Springs Service
What do you like about our products and services?

Very fast and friendly service.

Report a concern   April 20, 2026 — Rated 10 out of 10 by D.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I made an appointment for a Saturday. I was greeted by a friendly service writer and was taken care of promptly. I like going to this service department. I recommend it highly.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Melissa Forrest Don Franklin Campbellsville Service Department
What do you like about our products and services?

I bought my first vehicle in November of 2025 and they have been helpful answering any questions and providing great service on my truck.
I am very appreciative of all the workers.

Report a concern   April 20, 2026 — Rated 9 out of 10 by D.P. Don Franklin London Ford - Service
What do you like about our products and services?

Didn't have a appointment was fit in for a oil change

Report a concern   April 20, 2026 — Rated 10 out of 10 by J.D. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Quick service for the oil changes I’ve had done

Report a concern   April 20, 2026 — Rated 10 out of 10 by O.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Extremely friendly and polite. Great quality and quick service would recommend!!!!!!

Report a concern   April 20, 2026 — Rated 10 out of 10 by A.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

All

Report a concern   April 20, 2026 — Rated 10 out of 10 by T.C. Don Franklin Ford - Service
What do you like about our products and services?

They stand behind what they sell. Never make you feel pressured. Always friendly staff willing to answer any questions.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Gary Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

Quick and friendly service

Report a concern   April 20, 2026 — Rated 10 out of 10 by D.M. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Great service

Report a concern   April 19, 2026 — Rated 9 out of 10 by K.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

A

Report a concern   April 19, 2026 — Rated 9 out of 10 by A.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Welcoming and explanation of your automobile needs.

Report a concern   April 18, 2026 — Rated 10 out of 10 by S.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

The front desk person was courteous and helpful. The technicians were on time and efficient. I was finished in the time I was quoted when I turned over my car.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Walter Zawalick Don Franklin Monticello Service
What do you like about our products and services?

I like the attention I receive from the service department.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Lisa Carder Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Easy to make appointments, waiting room clean with plenty of seating, service is quick and reliable.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Charles Hardin Don Franklin Russell Springs Service
What do you like about our products and services?

Prompt

Report a concern   April 18, 2026 — Rated 10 out of 10 by Michael Wright Jr Don Franklin Bardstown - Service
What do you like about our products and services?

They do a Great job not a very long wait , they give you feedback if they see something needs attention. Also the cars and trucks they sell are excellent. I think I may have bought 7 or 8 there.

Report a concern   April 18, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thorough inspection

Report a concern   April 18, 2026 — Rated 10 out of 10 by Wilma Vaught Don Franklin Somerset KIA Sales
What do you like about our products and services?

It's all good

Report a concern   April 18, 2026 — Rated 9 out of 10 by Jimmy McWhorter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We have bought several vehicles from Ross at the Columbia location. He is always attentive to questions and concerns we have. He pays attention to what is important to our needs, and he works well with his team to make the transactions go smoothly and quickly.

Report a concern   April 17, 2026 — Rated 10 out of 10 by A.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

It has worked well for me

Report a concern   April 17, 2026 — Rated 10 out of 10 by Andrea Reynolds Don Franklin Somerset KIA Service
What do you like about our products and services?

Love this place. Always friendly and fast!

Report a concern   April 17, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn Musick was very good and expedited my service while we waited.

Report a concern   April 17, 2026 — Rated 10 out of 10 by C.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone was friendly, competent and prompt.

Report a concern   April 17, 2026 — Rated 10 out of 10 by W.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

They changed my oil & rotated my tires.Then found out about a recall on something & fixed it while I was there.

Report a concern   April 17, 2026 — Rated 10 out of 10 by C.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They did a wonderful job. I wasn't pressured and they genuinely tried to meet my expectations. I definitely recommend these fine folks.

Report a concern   April 16, 2026 — Rated 10 out of 10 by H.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great friendly and professional service. Staff is quick to serve and make the consumer comfortable.


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