Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 14, 2026 — Rated 10 out of 10 by Sharon Morrow Don Franklin Somerset KIA Service
What do you like about our products and services?

Tyler, was very friendly, and he showed me the filters and went over things with me, customer service staff is wonderful

Report a concern   July 14, 2026 — Rated 10 out of 10 by G.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

👍👍👍

Report a concern   July 14, 2026 — Rated 9 out of 10 by Norman Gibaszek Don Franklin CDJRF Sales Department
What do you like about our products and services?

Very friendly staff!

Report a concern   July 14, 2026 — Rated 10 out of 10 by Brenda Reed Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everything!

Report a concern   July 14, 2026 — Rated 10 out of 10 by D.H. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Frankie Jo was a phenomenal sales person. She was very friendly and helped us throughout the process.

Report a concern   July 14, 2026 — Rated 10 out of 10 by Lynn Bowling Don Franklin Bardstown - Service
What do you like about our products and services?

Quick and efficient

Report a concern   July 14, 2026 — Rated 10 out of 10 by V.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Professional, quick service, with nice waiting area.

Report a concern   July 14, 2026 — Rated 10 out of 10 by B.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast service

Report a concern   July 14, 2026 — Rated 10 out of 10 by S.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

I really like the “feel” of the BG location. It do not fee at all like a typical car dealership. Everyone was laid back and easy to get along with. I would highly recommend Don Franklin of BG to ANYONE looking for a vehicle!

Report a concern   July 14, 2026 — Rated 10 out of 10 by K.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We like all the features and it drives smooth.

Report a concern   July 14, 2026 — Rated 10 out of 10 by K.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ivan was very likable and helpful. I’ve recommended him to my sister

Report a concern   July 14, 2026 — Rated 10 out of 10 by J.H. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Your staff are honest and worked with us to find something we liked and in our price range.

Report a concern   July 14, 2026 — Rated 10 out of 10 by D.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Wanted to move my business there because of location and building trust. Which is everything to me.

Report a concern   July 14, 2026 — Rated 10 out of 10 by R.G. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The salesman was very professional, and knowledgeable. I love Ford trucks.

Report a concern   July 14, 2026 — Rated 10 out of 10 by Winston Smith Don Franklin London Ford - Service
What do you like about our products and services?

I like your service and all your employees are friendly keep up the good work

Report a concern   July 14, 2026 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Dependable and Earl Cornett that works there does a great job. I drive from Harlan to get my car serviced there.

Report a concern   July 14, 2026 — Rated 10 out of 10 by S.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service associates are very friendly and try to accommodate my schedule for service appointments.

Report a concern   July 14, 2026 — Rated 10 out of 10 by M.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

I love my sportage it it loaded with everything I need and want and some things I didn’t know I wanted 😂 everyone in sales and service are super nice and easy to talk to

Report a concern   July 14, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They were prompt and thorough

Report a concern   July 14, 2026 — Rated 10 out of 10 by K.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross is the absolute best to work with, even when things done work out, he still tries his best to help you! 10/10 recommend him!

Report a concern   July 14, 2026 — Rated 10 out of 10 by M.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very nice and punctual

Report a concern   July 14, 2026 — Rated 10 out of 10 by Gina Thompson Don Franklin Bardstown - Service
What do you like about our products and services?

The guys are friendly. My appointment was on time. Price was good also.

Report a concern   July 14, 2026 — Rated 10 out of 10 by G.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great customer service Her name is kimber very friendly not pushy at all I did like that

Report a concern   July 14, 2026 — Rated 10 out of 10 by C.P. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff. Very fast in the service department.

Report a concern   July 14, 2026 — Rated 10 out of 10 by C.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very helpful and friendly

Report a concern   July 14, 2026 — Rated 10 out of 10 by H.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

M.J. Carpenter handled my financing, and Catarina Kirby sold me my second 2023 Buick in three years.

I texted her and let her know exactly which car I wanted and what monthly payment I needed to be at. When I arrived, the car was waiting for me, and all we had to do was run the numbers using my updated information.

I didn't ask Catarina to lower the listed price by a single dollar. It was fairly priced for the market, and the people at Don Franklin always take care of me. They let me buy a car the way I want to buy one, not the way they expect to sell one.

I know what I want, and I need a quick turnaround. M.J. made that happen with being direct and ready with the paperwork, and Cat always makes sure all the i's are dotted and the t's are crossed.

I'll see your team again in a few years!

Report a concern   July 14, 2026 — Rated 10 out of 10 by Larry Killebrew Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great vehicles at great prices. Friendly staff.

Report a concern   July 14, 2026 — Rated 10 out of 10 by M.W. Don Franklin Ford - Service
What do you like about our products and services?

They do everything you request that you want done.

Report a concern   July 14, 2026 — Rated 10 out of 10 by J.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fixed my issue that involved a steering wheel lock.

Report a concern   July 14, 2026 — Rated 10 out of 10 by Jessie Wilkerson Don Franklin Columbia Nissan Service
What do you like about our products and services?

Professionalism, great service and quality.


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