Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 16, 2026 — Rated 10 out of 10 by Donny Wells Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service and friendly people

Report a concern   April 16, 2026 — Rated 10 out of 10 by P.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The employees are very friendly and knowledgeable!

Report a concern   April 16, 2026 — Rated 10 out of 10 by M.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

Efficiency and communication of issues

Report a concern   April 16, 2026 — Rated 10 out of 10 by Courtney Heim Don Franklin Columbia Nissan Service
What do you like about our products and services?

The sales associate, Blaine, was very nice and helpful in my buying experience! They handled a small issue that came up in the buying process proficiently :). I will look to them with future purchases!

Report a concern   April 16, 2026 — Rated 10 out of 10 by R.C. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Professional and courtesy driven!

Report a concern   April 16, 2026 — Rated 9 out of 10 by A.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Customer service courteous and explains good.

Report a concern   April 16, 2026 — Rated 10 out of 10 by T.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very knowledgeable and friendly staff.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Cameron Peterson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone treats me like Family even after I left from working there. Great place!

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Polite explanation of service given

Report a concern   April 15, 2026 — Rated 10 out of 10 by Leslie Puryear Don Franklin Ford - Service
What do you like about our products and services?

The people are friendly. Best dealership I have been to in many days.

Report a concern   April 15, 2026 — Rated 10 out of 10 by S.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

OEM Parts

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales person was vary helpful and knowledgeable

Report a concern   April 15, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my Hyundai, and want the best service, even if that means driving 3 hours around trip to come back to Don Franklin’s store.
The service is thorough, and in minimal time.
All employees have friendly, respectful and helpful.
A pleasure doing business with Don Franklin!!

Report a concern   April 15, 2026 — Rated 10 out of 10 by Deborah Ellegood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is excellent

Report a concern   April 15, 2026 — Rated 10 out of 10 by S.Y. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan (service advisor) and Kanon (my sales guy) are both so very attentive to my cars needs and my personal concerns for my car and its performance. They're always willing to discuss every issue with me and, together, search for the best available resolution.

Report a concern   April 15, 2026 — Rated 10 out of 10 by D.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly and informative

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

There was minimal waiting both to get the truck in and service completed.

Report a concern   April 15, 2026 — Rated 10 out of 10 by F.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy, in and out no problem!

Report a concern   April 14, 2026 — Rated 9 out of 10 by D.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast convient my service

Report a concern   April 14, 2026 — Rated 10 out of 10 by S.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff is friendly and waiting area is nice

Report a concern   April 14, 2026 — Rated 10 out of 10 by Ruben Hicks Don Franklin London Ford - Service
What do you like about our products and services?

Fast service, great encounters with employees,

Report a concern   April 14, 2026 — Rated 9 out of 10 by M.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Had an oil change today, service man was nice and help me check out the system on monitor. However I notice some greasy finger prints on driver door and window and trim. You might want to have the mechanic clean up somewhat when getting in and out or car. Overall view was good, looking forward to future oil changes. Thanks

Report a concern   April 14, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The people were very customer oriented and the service was totally fast and efficient! Thank you!

Report a concern   April 14, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy to schedule and service time was quick.

Report a concern   April 14, 2026 — Rated 10 out of 10 by Lou Sunley Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The Customer Service Dept. of Hyundai is the BEST I have ever experienced! I look forward to ‘service days’ on my Tucson. Thank you all, especially Alexis and Chris!

Report a concern   April 14, 2026 — Rated 10 out of 10 by P.L. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Salesman knew what to do not pushy. Answered ever questions. And when texted. Texted back very quickly. So far so good

Report a concern   April 14, 2026 — Rated 10 out of 10 by D.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everything was explained clearly, took my car as soon as I arrived and didn’t wait too long

Report a concern   April 14, 2026 — Rated 10 out of 10 by Ned Werling Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great staff, professional, efficient, beautiful facility.

Report a concern   April 14, 2026 — Rated 10 out of 10 by Townya Ritzie Don Franklin Columbia Nissan Service
What do you like about our products and services?

I like the professional but courteous employees.

Report a concern   April 14, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Best service department around. I will always buy a Lincoln for the service department


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