Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 3, 2026 — Rated 10 out of 10 by P.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Service is done in a timely manner and they come out and let you know how your service went.

Report a concern   February 3, 2026 — Rated 10 out of 10 by J.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service and friendly

Report a concern   February 3, 2026 — Rated 10 out of 10 by J.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

Quick and friendly!!
Report a concern   February 3, 2026 — Rated 10 out of 10 by G.K. Don Franklin Bardstown - Service
What do you like about our products and services?

Customer service is the best.
My vehicle issues are always resolved.
Report a concern   February 3, 2026 — Rated 9 out of 10 by Megan Pruett Don Franklin Somerset GM Service Department
What do you like about our products and services?

The only reason I go here is because the service guys are so nice and my vehicle was under warranty. I think it’s bs that the dealership no longer offers loaner vehicles or a discount for using the service department when you buy a vehicle there. There is no perk to buying new or at this dealership, or for going to the dealership for service.

Report a concern   February 3, 2026 — Rated 10 out of 10 by B.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

the best. from the sales crue to service. highly satisfied

Report a concern   February 3, 2026 — Rated 10 out of 10 by Rhonda Popplewell Don Franklin Russell Springs Service
What do you like about our products and services?

Seems like overall good vehicle

Report a concern   February 3, 2026 — Rated 10 out of 10 by D.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

service writer TILLY IS ALWAYS VARY HELPFUL AND THE WORK IS ALWAYS DONE IN A TIMELY MANNER.
Report a concern   February 3, 2026 — Rated 9 out of 10 by L.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Communication and quick service

Report a concern   February 3, 2026 — Rated 10 out of 10 by Jack Whitney Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service advisors keep me advised and repairs have been completed and if there is an issue…quickly resolved.

Report a concern   February 3, 2026 — Rated 10 out of 10 by Lyndel Spradlin Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast reliable service.
Report a concern   February 3, 2026 — Rated 10 out of 10 by M.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always friendly!!
Report a concern   February 3, 2026 — Rated 9 out of 10 by J.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick and easy

Report a concern   February 3, 2026 — Rated 10 out of 10 by T.H. Don Franklin Monticello Service
What do you like about our products and services?

Customer service was great!
Report a concern   February 2, 2026 — Rated 10 out of 10 by M.A.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Katarina Kirby
Report a concern   February 2, 2026 — Rated 10 out of 10 by Jesse Crocker Don Franklin Somerset KIA Sales
What do you like about our products and services?

Couldn't ask for better , everyone was great.
Report a concern   February 2, 2026 — Rated 10 out of 10 by Troy Stinson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great job put car on a ramp for me
Report a concern   February 2, 2026 — Rated 10 out of 10 by Brittany Williams Don Franklin Somerset KIA Sales
What do you like about our products and services?

The staff were great to work with. They done a phenomenal job to work out a deal for me. I would recommend them!
Report a concern   January 31, 2026 — Rated 10 out of 10 by J.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast service fairly priced and the people were great made me feel very comfortable.
Report a concern   January 31, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales person John Michael Black was so easy to work with. He made the experience comfortable and enjoyable. The finance person Lindsay Anderson was super nice as well….even got us an extra .25% power on the loan.
Overall the experience was great.

Thank you,
First name removed & Carol Last name removed

Report a concern   January 31, 2026 — Rated 10 out of 10 by Jason Milby Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very easy and hassle free experience dealing with them!!!! Explaining everything to me in each aspect of my purchase!!!!

Report a concern   January 31, 2026 — Rated 10 out of 10 by Tony Taylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My wife really liked your new Nissan service building. Also, the service was great!
Report a concern   January 31, 2026 — Rated 10 out of 10 by Justin Hensley Don Franklin Somerset KIA Service
What do you like about our products and services?

How nice everyone is and how speedy everyone works—even if you’re early expecting it to take longer, you’re out way sooner than you would think.

Report a concern   January 30, 2026 — Rated 9 out of 10 by Chris Price Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Stop spamming for surveys
Report a concern   January 30, 2026 — Rated 10 out of 10 by Pete Bostich Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Made appointment at a convenient time for me.. Recall service was done quickly

Report a concern   January 30, 2026 — Rated 10 out of 10 by D.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Efficient and good service

Report a concern   January 30, 2026 — Rated 10 out of 10 by Gregory Shea Don Franklin Monticello Service
What do you like about our products and services?

SERVICE GUYS ARE AWESOME-GREAT COMMUNICATION, FIXED EVERYTHING AS PROMISED.,DROVE 2 HOURS TO GET SERVICED AT DON FRANKLIN AND WOULD DO IT AGAIN!!!
Report a concern   January 30, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

The service department is easily contacted to schedule an appointment. They inform you about the service being done and if
Report a concern   January 30, 2026 — Rated 9 out of 10 by S.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Easy to schedule. Accommodating. Very friendly.

Report a concern   January 30, 2026 — Rated 10 out of 10 by Charlie Stearns Don Franklin Burkesville Service Department
What do you like about our products and services?

Reliable and friendly service .


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