Customer Testimonials
Stopped while traveling due to an issue with fuel flap door. Team was extremely helpful and got us back on the road quickly. Great service and appreciate the quick turnaround
I love my outlander, and the service department is always good to me!
Friendly employees and good service on the vehicle plus free carwash
Excellent customer service, clear communication, and friendly staff. The team keeps me informed throughout the process, does quality work, and makes every service experience easy and stress-free.
Quality products.Good support.
On time
Easy to deal with.
The best
Your service people are so friendly and knowledgeable! The ease of getting my car serviced is exceptional!!
Great service staff
Mr. Poet T. Was very helpful, pleasant and upfront when answering my questions. Great service in a very timely manner!
My tire was accidentally shredded during rotation and balancing. The service rep made good on replacing the tire.
The service guy was awesome answered all my questions
Service was fast and the job was well done. Never would have known anybody worked on car. Best service department ever.
They are a full service garage. I made an appointment but it was also good to know that they also take walk-ins but also know that appointments do take priority. Everyone was super nice.
Reliable and friendly
Easy peezy
Quick appointment and they get done quickly at Don Franklin Lincoln in Elizabethtown Kentucky
Knowledgeable, professional, honest and friendly!
Everyone is nice and I always get in and out fast.
I fully enjoyed all persons who were involved in the process of my purchase. The salesman Anthony, financial both Becky and Jennifer were instrumental with my bank reps. The parts and service department too were friendly and informative with my decision with parts as well what to look forward to in the future with service.
I feel 100% well care for. This is my second purchase with Don Franklin.
I appreciate the dealership 100%
Always kind and helpful
Have generally had good experiences overall. Have recommended this business to others.
The service reps and techs always do a great job. Everything is explained to me in ways that I understand. They get me in and out quickly to where I do not have to spend a lot of time in the waiting area.
Stacy is great to work with. I love how they keep you updated on the oil change.
Can get an appointment a appointment fast,and they r very nice
Scheduled appointment. On time completion. Coupons in mail. Friendly service. Nice waiting area.
Collin in Sales is great! He goes above and beyond to take care of his customers!! Thank you Collin. I have bought 7 autos from that location and he is the best person that I have ever dealt with!!!
Quick and price is fair
My service writer Jacob Stines has always taken care of me