Customer Testimonials
I can not give an opinion on your products or your service. I can tell you Ben was very kind and was able to explain things. If he was not sure of the answer he inquired with another sales rep and got the answer. Ben was very easy to talk to and not overly pushy as some sales rep can be. Over aggressive sales people, I do not like.
It has improved very noticeably
It was quick!!!
Great service and good parts best service around wish there was one in London
The service guys are top notch. They were kind and considerate about my vehicle situation and I so appreciate that!
Kudos to Kia Service!!
The staff are all very friendly helpful and respectful. They are good to suggest services that will make things easier for you.
I recently purchased a 2024 Ford F-150 from Don Franklin Ford, and I couldn't be happier with the experience.
My salesman, Rusty Newman, went above and beyond from start to finish. He was professional, honest, and never pressured me. Rusty worked hard to find the right truck for me and made sure every question I had was answered. He truly cared about earning my business and making the process as smooth as possible.
A huge thank you also goes to Lonnie Williamson in Finance. Lonnie took the time to explain everything clearly, worked hard to secure financing that fit my needs, and made the paperwork process quick and stress-free. His professionalism and knowledge made a big difference.
I'd also like to recognize the Service Department for their excellent work. The team was friendly, professional, and made sure everything was taken care of. A special thank you to the detailing team for having my truck looking absolutely spotless when I picked it up. The attention to detail did not go unnoticed.
I also want to thank the team who installed my floor mats. The installation was done quickly and correctly, and they took the time to make sure everything was just right before I left the dealership.
Buying a vehicle can sometimes be overwhelming, but the entire team at Don Franklin made it an enjoyable and stress-free experience. From sales, to finance, to service, everyone treated me with respect and genuinely cared about helping me. If you're looking for a new vehicle, I highly recommend Don Franklin Ford. Rusty Newman, Lonnie Williamson, the Service Department, and the detailing team all went above and beyond to get me into my F-150, and I couldn't be more thankful.
Thank you, Don Franklin Ford, for the outstanding customer service. You've earned a customer for life!
Professional and prompt service . Hats off to Tyler and John .
The best anywhere
They got the work done in a timely manner . Everyone was professional and friendly.
The service was great.
The service and the service personnel were awesome. The truck was serviced in a timely and effective manner. Highly recommend this dealership.
EVERYTHING EXCELLENT
Your service personnel were very professional and fully explained everything they were doing to my car.
Was very well taken care of from the start to the Finish. They answered all my questions very professional.
The salesmen where knowledgeable and courteous
Also they didn’t try to push nothing on you
Over the years I have dealt with multiple service departments and I can honestly say Don Franklin Dodge Ram is by far the best service team I have ever interacted with!! Gary and Blake are friendly, knowledgeable, timely and professional!! They have earned my trust! As a Navy Veteran I’m so thankful the service department provides a Veteran discount — this means a lot!! I give Don Franklin Dodge Ram my highest possible recommendation!! Please pass along my sincere thanks to the service team for a JOB WELL DONE!!
Quality
Service is excellent and all staff are very friendly.
Helpful and friendly people
I like the Ford brand and the service has always been good.
Communication was spectacular and I felt like I was being treated with respect throughout the process.
Ron and Chris always take care of any problems I’m having. I feel like I can trust and depend on them.
Quick service
Not pushy, friendly staff, great deals
This is the second vehicle that I have purchased from Don Franklin, one at the Kia lot and then the Nissan lot and I am thoroughly impressed and enjoyed every moment of the buying experience. I would recommend any of the car lots here in Somerset to a friend or family and have actually done that and they purchased cars so keep up the good work and Conner did an excellent job. He was great to work with.
I have been a Chevrolet owner for years and would not buy anything else !!
Your service specialists do an excellent job upholding the company's image, even when Mechanics come up short in meeting g expectations.
Salesman Ralph Willis is amazing and did everything (even on his day off) to help me find the vehicle I want and get the best deal for me!
Good quality