Customer Testimonials
They had a hybrid model with a trailer hit hitch, which made us happy. We didn’t feel pressured. Conner did a great job explaining features of the vehicle and the financing process. Very organized with the paper signing. Brad did a great job connecting our phones and setting up the center screen and explaining it to us. He offered to meet with us again when we bring our down payment in for any questions, which is nice. They said we could go ahead and take the vehicle home with us.
I have always liked the service I have gotten at Don Franklin Ford in Columbia. The service is why I continue to prefer purchasing my vehicles there.
Great people great place
The service was quick
It all very acceptable
Service is always great!!
We purchased two vehicles through Robin Jones. Both he and Joe Henderson were fantastic to work with. They did everything they could to get us the deal we wanted on each vehicle. Completely painless experiences on both purchases. They had us in and out as quick as possible. Will absolutely return to purchase in the future and I will recommend anyone buying to visit the Somerset location.
Convenient
It was easy to make a reservation. Nice and friendly people to work with.
Michael, Chris and Lawerence at the Nicholasville location. They’re the best!
Always do what yall say.
Fast & friendly
Everyone treats you with respect and always courteous, and work in timely manner
Staff is nice and friendly. Service department is quick and friendly.
Arrived for my oil change and they immediately got it done.
Great customer service and wonderful people working there
Excellent service.
Everyone is so helpful and fast to get the vehicle taken care of upon arrival.
Quick and efficient
Everything is wonderful; had no problems.
Stand behind vehicle
Excellent customer service! Advisors kept me aware of the repair status.
Tim Wright is very helpful
Most generally I don’t wait longer the anticipated
Nice waiting area and efficient service time.
We liked the no haggle transaction and the friendly and helpful sales staff!!
Very friendly, very professional
Time was excellent
Price was good
Great service
This time it was faster.
Very nice service department. Everyone is always friendly and helpful.
Easy and quick service also they explain things that need to be repaired or replaced.