Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 26, 2025 — Rated 10 out of 10 by E.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff in the service department are always so friendly and easy to work with! Their new facilities are also very nice!

Report a concern   September 26, 2025 — Rated 10 out of 10 by Billy Ball Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We love Katarina!

Report a concern   September 26, 2025 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service was friendly and fast. I like how the details about my vehicle were clear and concise. I feel like they are very informative about what was done during the visity.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Patricia Meece Don Franklin Russell Springs Service
What do you like about our products and services?

All good very friendly staff

Report a concern   September 26, 2025 — Rated 10 out of 10 by N.O. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The sales person which was Canon was very good he answered all our question . And the car was very luxurious and well built . It was a great experience working with everyone there .

Report a concern   September 26, 2025 — Rated 9 out of 10 by Mubeneshayi Muya-Etinne Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your team members are good people, specially Josiah who received me.

Report a concern   September 26, 2025 — Rated 10 out of 10 by D.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Outstanding work in a timely manner friendly at all time

Report a concern   September 26, 2025 — Rated 10 out of 10 by R.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service

Report a concern   September 26, 2025 — Rated 10 out of 10 by B.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The person in service department is very nice.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Kristie Rose Don Franklin Somerset KIA Sales
What do you like about our products and services?

Stan tried super hard and did everything possible to get us a vehicle even though it was a complicated situation

Report a concern   September 26, 2025 — Rated 10 out of 10 by A.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very satisfied with products and service. Thank you.

Report a concern   September 26, 2025 — Rated 10 out of 10 by P.N. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service writers were friendly, knowledgeable, and professional

Report a concern   September 26, 2025 — Rated 10 out of 10 by Arzella Hampton Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast, friendly

Report a concern   September 25, 2025 — Rated 10 out of 10 by Jason Carpenter Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin GMC Service in Lexington continues to impress me. It is easy to have a great purchase experience, but the level of professionalism and excellence continues "after" the sale as well. Highly recommend them and will continue to buy my new cars from them in the future!

Report a concern   September 25, 2025 — Rated 10 out of 10 by B.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Had a problem with my car so I stopped in and made an appointment for Tues. They were great and helped me get my car back on the road. Chris was especially helpful.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Stephanie Jones Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

CJ had all my paperwork ready when I arrived. Vehicle was parked up front, tank full of gas. Fast friendly and courteous staff. I was in and out in under two hours!

Report a concern   September 25, 2025 — Rated 10 out of 10 by A.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Reliability, Dependability and Service we can count on

Report a concern   September 25, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always ready to take my car when I arrive to do the service job.

Report a concern   September 25, 2025 — Rated 10 out of 10 by L.W. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Nice and friendly

Report a concern   September 25, 2025 — Rated 10 out of 10 by C.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good service and friendly people

Report a concern   September 25, 2025 — Rated 10 out of 10 by William Whalen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Personnel and and it was told to me or explained very well how this was a truck that would work for what I needed it for. Only time will tell.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Hannah Thornsberry Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Kind people and good service

Report a concern   September 25, 2025 — Rated 10 out of 10 by Darrell Hanna Don Franklin London Ford - Service
What do you like about our products and services?

Easy to get appointments. Oil change service is fast and easy. Service had to do an inspection on rear end noise. There was no solution to be found..

Report a concern   September 25, 2025 — Rated 10 out of 10 by Marian Griffith Don Franklin Lexington GM Service Department
What do you like about our products and services?

The friendly people

Report a concern   September 25, 2025 — Rated 9 out of 10 by R.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

We to was done in a timely manner

Report a concern   September 25, 2025 — Rated 10 out of 10 by M.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Personalized care! Jen was very attentive to our concerns.

Report a concern   September 25, 2025 — Rated 10 out of 10 by F.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have always liked Buick and GMC vehicles.

Report a concern   September 25, 2025 — Rated 10 out of 10 by John Avera Don Franklin London Ford - Service
What do you like about our products and services?

You all do more for the same price as others.

Report a concern   September 25, 2025 — Rated 10 out of 10 by B.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good work, professional atmosphere

Report a concern   September 25, 2025 — Rated 9 out of 10 by N.Y. Don Franklin Russell Springs Service
What do you like about our products and services?

N/A


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