Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 9, 2025 — Rated 10 out of 10 by Carla Baker Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly and fast. Nice waiting area as well.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Philip Scharr Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Misty’s custom service was outstanding. She went above and beyond to fit our needs and our budget. She made us feel appreciated and wanted to earn our business. We are so thankful for her!

Report a concern   December 9, 2025 — Rated 9 out of 10 by J.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Nice people, great service and comparable pricing!

Report a concern   December 9, 2025 — Rated 9 out of 10 by M.A. Don Franklin Campbellsville Service Department
What do you like about our products and services?

They are very nice

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.R. Don Franklin Burkesville Service Department
What do you like about our products and services?

GREAT SerVice

Report a concern   December 9, 2025 — Rated 9 out of 10 by Q.I. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Easy to deal with and prompt. Do a good job

Report a concern   December 9, 2025 — Rated 10 out of 10 by B.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very reliable and friendly atmosphere, always willing to keep customers happy.

Report a concern   December 9, 2025 — Rated 10 out of 10 by F.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Always very helpful

Report a concern   December 9, 2025 — Rated 10 out of 10 by D.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Great fast friendly service

Report a concern   December 9, 2025 — Rated 9 out of 10 by K.M. Don Franklin Burkesville Service Department
What do you like about our products and services?

Good service and friendly staff

Report a concern   December 9, 2025 — Rated 10 out of 10 by D.H. Don Franklin Monticello Sales
What do you like about our products and services?

The staff at this store treats customers like they use to do 10 years ago. It was a good feeling to have been treated like you mattered I had a bunch of negative equity in my vehicle and they found a way to use it up

Report a concern   December 9, 2025 — Rated 10 out of 10 by W.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great People , Great Service

Report a concern   December 9, 2025 — Rated 10 out of 10 by A.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have been pleased with everything from the purchase on. The salesman went out of his way to find the exact vehicle I wanted to make sure was happy. All of the services I have had since have been a good experience.

Report a concern   December 9, 2025 — Rated 10 out of 10 by S.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

The staff is always amazing!!! The service is always spot on . The facility is state of the art and clean!

Report a concern   December 9, 2025 — Rated 10 out of 10 by C.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fastand reliable

Report a concern   December 9, 2025 — Rated 10 out of 10 by J.V. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always treated me very well

Report a concern   December 9, 2025 — Rated 10 out of 10 by R.P. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Clean nice car

Report a concern   December 9, 2025 — Rated 9 out of 10 by J.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I like my Kia Carnival very much. It is easy to drive and very comfortable. I recently took my care in for service to take care of a voluntary recall issue as well as an issue regarding the inability to put the car into gear. This was a one time occurrence. I was not contacted with an update the day I dropped it off and when I called at the end of the day, I was told the car needed to stay overnight. Again, I was not contacted until very late in the day. All of this is to say I would prefer more timely updates.

Report a concern   December 9, 2025 — Rated 10 out of 10 by L.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like the warranty that comes with the new automobiles

Report a concern   December 9, 2025 — Rated 10 out of 10 by C.L. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I was very pleased with efficiency and courtesy by the staff when I brought my car in for a recent recall.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Mark Pinczewski Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to work with

Report a concern   December 9, 2025 — Rated 10 out of 10 by Bonnie Webster Don Franklin Ford - Service
What do you like about our products and services?

Fast service

Report a concern   December 9, 2025 — Rated 10 out of 10 by P.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Prompt

Report a concern   December 9, 2025 — Rated 10 out of 10 by P.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department has always been very friendly and professional. Very knowledgeable about my vehicle

Report a concern   December 9, 2025 — Rated 10 out of 10 by S.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Staff is very courteous, helpful, and efficient.

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Extremely reliable vehicles.
Extremely helpful and friendly service.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Ashleigh Bennett Don Franklin Ford - Service
What do you like about our products and services?

We love the service at the Columbia store.

Report a concern   December 9, 2025 — Rated 10 out of 10 by W.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Good

Report a concern   December 9, 2025 — Rated 10 out of 10 by D.B. Don Franklin Auto
What do you like about our products and services?

They worked with my schedule to get me in so I could get the oil change.

Report a concern   December 9, 2025 — Rated 10 out of 10 by N.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like the service I receive always friendly


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