Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly and courteous folks and good service!

Report a concern   December 10, 2025 — Rated 10 out of 10 by Jeanetta Powell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always kind, informative and on time for appointments.

Report a concern   December 10, 2025 — Rated 10 out of 10 by T.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

They give me a list of what was done to my truck. Plus an overall estimate on what was needed to get done. Like I need new brakes. What I also like not once was I ever pressured into buying anything just given a list of suggestions that needs to get done sooner than later. Service manager was very respectful and helpful when talking to him on the phone.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Tammy Gilbert Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The salesman Collin was very helpful and knowledgeable

Report a concern   December 10, 2025 — Rated 10 out of 10 by C.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The service department is always very helpful & courteous. We have buying Fords for over 60 years, always pleased

Report a concern   December 10, 2025 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are always friendly and knowledgeable

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service department

Report a concern   December 10, 2025 — Rated 10 out of 10 by Greg Coe Don Franklin Ford - Service
What do you like about our products and services?

I appreciate the quick service. My vehicle is checked completely before it is returned.

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Good quality and good warranty drivering car

Report a concern   December 10, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Simple process and comfortable waiting area .
Caring associates

Report a concern   December 10, 2025 — Rated 10 out of 10 by Brenda Allen Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service

Report a concern   December 10, 2025 — Rated 10 out of 10 by Christina Pavon Don Franklin Somerset KIA Service
What do you like about our products and services?

The staff are always very friendly and informative. It never takes too long to complete the job and the waiting room is a comfortable temperature.

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.O. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, quick service, clear explanation of work and costs

Report a concern   December 10, 2025 — Rated 10 out of 10 by Jonathan Logan Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Always professional!

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.V. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Good service with So and friendly. Easy to find the car I needed. Vehicle was even transferred to my hometown so I didn’t have to commute to purchase the vehicle I wanted.

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.F. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I trust them. They never let me down

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Great service all around

Report a concern   December 10, 2025 — Rated 10 out of 10 by L.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Always friendly and knowledgeable customer service and very easy to get appointments. In for service and not a long wait. When I buy a new car, it will be from here! Thank you guys!

Report a concern   December 10, 2025 — Rated 10 out of 10 by R.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly staff

Report a concern   December 10, 2025 — Rated 9 out of 10 by J.M. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

It was very clean and nice and everyone was nice and very helpful

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Ease of getting an appointment.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Rebecca Hash Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I wanted a red bronco and they went and got me a red bronco. Everyone was really friendly!!

Report a concern   December 10, 2025 — Rated 10 out of 10 by Steven Johnson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Yes, the sales people were very helpful and I will return to buy my F150 truck hopefully at the end of January. Thank you so much.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Mary Treadway Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Colin was very nice and informative when I bought my car. Just took it in for new headlight and the service department went above and beyond to get it done in a timely manner.
Great place to buy a car.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Krista Mullins Don Franklin London Ford - Service
What do you like about our products and services?

Not a problem to get an oil change and tire rotation however if they are going to charge 3% to use card they should make customers aware of this before services are done. This happened to me and no one told me and the price went up on oil changes and I didn’t have enough cash on me to pay for it so I got charged 3%

Report a concern   December 10, 2025 — Rated 9 out of 10 by Betty Ortlieb Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff. Nice area to wait. Pretty quick. Nobody trying to force unnecessary repairs. Good drinks and snacks!

Report a concern   December 10, 2025 — Rated 10 out of 10 by Janie Turner Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The salesman was amazing! He found me just what I wanted. I was so pleased with all the services.

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very professional salesteam

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.B. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Convenience of location of dealership and the process of purchasing the vehicle was not complicated.

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always friendly & accommodating

Jennifer Dailey is always the best to work with…
She did not handle our work this time she has been exceptional
previously. The young an we had this week was very good too,
sorry, I don’t remember his name.


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